Honolulu GMC Cadillac

1st appt check up requested due to tires going flat. Told nothing wrong. I finally went to Costco and they found a nail. 2nd appt to get a tire. Told they don't have on island, need to order. 3rd appt t Told nothing wrong. I finally went to Costco and they found a nail. 2nd appt to get a tire. Told they don't have on island, need to order. 3rd appt tire finally in. They moved the tires but failed to update electronics. 4th appt fixed electronics but did not replace the valve cover. Months and gas wasted since they do not offer pick up and drop off service. Only good part was Luis and his customer service skills More

All staffs guys Awesome, nice, good guys,helpful, amazing deals and good deals.especially Nick who help us! Thank you so much!👍👋 deals and good deals.especially Nick who help us! Thank you so much!👍👋 More

I had to wait over a month for my appointment. I called in late march due to a check engine light. Was told at that time that the earliest available appointment was in May. When I explained that m I called in late march due to a check engine light. Was told at that time that the earliest available appointment was in May. When I explained that my warranty was running out on April 1st I was told that they would open a work order so it would be covered by warranty. Right before my appointment i started getting a warning light for my battery and message that the charging system may fail. Upon arrival I informed the service provider of said problem along with the fuel saver system wasn’t working. I had this same problem on a previous appointment and was told that if I ran my AC lower than 74 that it wouldn’t work. After the service I was told that it was all due to a loose battery connection. Check engine light was off. $370.00 later, I drove my vehicle home and parked it. Upon turning it on the check engine light was on once again. I was given a return appointment on 5/15/23. I was informed of an emission problem with the vent, that the part was in stock and would be installed on Tuesday. On Wednesday I was texted back when inquiring the status of my vehicle and was told that the part would be there that day and installed. It is now Thursday and still no car and no responses to my texts on its status. Although on the link I was given to watch the progress of my repairs is currently on inspection “in progress”, when yesterday it was in service “in progress”. WHICH IS IT? More

Swift and communicative during service. Convenient Lyft option if needed. I would definitely use them again Convenient Lyft option if needed. I would definitely use them again More

I went to get my exhaust manifold fixed and it took me multiple time dropping my car off to get it fix. Now its still not completely fix very unhappy multiple time dropping my car off to get it fix. Now its still not completely fix very unhappy More

Very nice and modern looking friendly people knowledgeable staff clean show room very personable shuttle driver knowledgeable staff clean show room very personable shuttle driver More

The guys even came an hour earlier to the store to help us out with the safety check. us out with the safety check. More

Always great service professionals and always provide quality work. I appreciate all they do especially the rides back-and-forth from home. quality work. I appreciate all they do especially the rides back-and-forth from home. More

Nice and clean. Very professional employees. Should have donuts on Saturdays in the waiting room. Very professional employees. Should have donuts on Saturdays in the waiting room. More

It took 1hr & 40mins for an oil change that I had an appt for & they did not include a wash & vacuum. ☹️ for & they did not include a wash & vacuum. ☹️ More