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Honolulu GMC Cadillac

Honolulu, HI

4.3
1,114 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,114 reviews

May 08, 2023

All were very helpful in answering question and through the purchase process. Explained how all aspects of the vehicle worked. More

by DUNCAND1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Honolulu GMC Cadillac responded

Duncan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 07, 2023

It was okay other than they didn't tell us the safety check wasn't done and haven't been able to get it done because their machine is broke here and there . More

by KAYLANICOLE_2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Honolulu GMC Cadillac responded

Kayla, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 05, 2023

Very good dealership, i will go back to them on my next purchase totally worth it. More

by Juannunezroman808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Viloria
May 05, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for choosing Honolulu Buick GMC ! Congrats on your new purchase, and let us know if we can be of any more assistance! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 03, 2023

Great service from when we walked in the front door. Very easy and no pressure sales. Would buy from them again. More

by RENO3
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 03, 2023

Personnel have been very courteous and helpful when needed. Only problem was difficulty getting car serviced in a timely manner, even if I had appointment scheduled. Was offered ride back home to wait More

by teruya50
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
May 03, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for choosing Honolulu Buick GMC ! Congrats on your new purchase, and let us know if we can be of any more assistance! We will pass along your review to the service department. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 04, 2023 -

teruya50 responded

Thank you for reading and responding to my post. Looking forward to better and more timely service dept. experience in the future. Aloha!

May 02, 2023

Good Friendly Nice Caring Helpful Smiling Always Worrying Kindly Clean Good peoples Friendly people Right More

by YUINDA100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 02, 2023

Customer Service was on point. I'm a very satisfied customer who would recommend family and friends. Much Mahalo! More

by CHRISTINA.SIAMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
May 03, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department, Christina! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 30, 2023

Colin was very well mannered and relaxed. He never made me feel rushed or pressured. I would highly recommend him as a sales agent. More

by cruz353
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
May 01, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 29, 2023

Everything was great except the online 'track the progress of the service you're having done' program didn't work. They had my car for 3 days & the tracker never left the arrival status. More

by SRICKEY
Recommend Dealer
Yes
Employees Worked With
Javier
May 01, 2023 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, and we will share your comments with the team Thank you for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 29, 2023

1) Impossible 2 make reservation on line or calling - had to drive to facility. 2) Had 8:00 a.m. reservation Apr 21, but at 3:00 p.m. they had not begun work on the car - had to return with car Apr 24 for 3 More

by CaddyShack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Apr 30, 2023 -

Honolulu GMC Cadillac responded

Aloha! We're sorry to hear your recent visit did not meet your expectations! We're always working to improve the customer experience. Please try our new automated appointment system 24 hours a day, 7 days a week for your next appointment! Thank you, Honolulu Cadillac Service Team

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