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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.3
1,114 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,114 reviews

May 16, 2023

Nice and clean. Very professional employees. Should have donuts on Saturdays in the waiting room. More

by HAWAII KAI BARRY
Recommend Dealer
Yes
Employees Worked With
Male that worked on Saturday
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May 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 16, 2023

It took 1hr & 40mins for an oil change that I had an appt for & they did not include a wash & vacuum. ☹️ More

by Watai808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea who I dealt with
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May 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 15, 2023

Friendly, courteous, respectful of our needs and situation. Andrew did an excellent job assisting us. Mahalo More

by DJTAVARES84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 14, 2023

Friendly, and truthful about scheduling. My Escalade was there the whole day, but they were pretty booked already, so no surprise. What I wasn’t happy about was that my caddy left the deal More

by CPSAFETYGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 15, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 17, 2023 -

CPSAFETYGROUP responded

Hi Alan, I emailed your directly, on Monday 5/15/23. I’m awaiting your response. Thank you, Bill

May 14, 2023

Customer service is top notch as personnel was very friendly and accommodating to my family as well as myself More

by IVANKABEI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 13, 2023

It started as a good experience but once the vehicle was purchased it was all down hill from there. I needed help with my vehicle registration and magically all phone calls go unanswered. No one responds to More

by BREDDING29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 12, 2023

Awesome customer service Highly recommend for other customers. Always very professional Mahalo for your service More

by KDAVIS60
Recommend Dealer
Yes
Employees Worked With
Louis
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May 15, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 10, 2023

It took a long time to get an appointment. But once I did the service was very good and they got all my problems taken care of on my Buick. More

by WAWAENUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 10, 2023

Easy and a breeze so helpful! The experience was very relaxed and comfortable and fast, they made sure I was happy with everything. More

by MALIAMURPHEY
Recommend Dealer
Yes
Employees Worked With
Dante and Justin
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May 10, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 09, 2023

Service was fine. Scheduling for service is horrible, badly needs to be improved! No one returned my calls after several attempts over months. I had to drive to the More

by rs.andrews2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Diaz
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May 13, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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