Honolulu GMC Cadillac

It is difficult to know what to believe when dealing with Honolulu Cadillac GMC. I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car wa Honolulu Cadillac GMC. I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car was due several services. After much back and forth, I was asked to bring the car in for service. The service notices were all reset, but I don’t really know if the services were actually performed. For example, one of the services cleared was a safety inspection. But I know it was not performed. I was initially told that it couldn’t be performed until the car was transferred into my name. Then a few weeks later, I was called to schedule a safety inspection appointment because Honolulu Cadillac GMC could not transfer the car without it. I was told the service would only take about 30 minutes. It took 90 minutes. I believe this was because they scheduled the service, but had no one available to do it. Very frustrating. Since COVID, I have had considerable difficulty getting service appointments. This was a key reason that led me to trade in my Cadillac after it developed a transmission problem. My inability to get an appointment led to my problem being out of warranty. And I wasn’t sure if the transmission repair would be well. So, no I wouldn’t recommend Honolulu Cadillac GMC. More

I must say your customer service department has really improved……….. Answer the phone Return your call Keep you updated on your vehicle Amazing….. That’s how the service department was back in t improved……….. Answer the phone Return your call Keep you updated on your vehicle Amazing….. That’s how the service department was back in the past… When I bought my Buick…. Mahalo for the changes Happy Customer More

Amazing service and great communication with everything that needed to be fixed on my car! Thank you guys! that needed to be fixed on my car! Thank you guys! More

Overalls, I was satisfied with select staff members. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. More

There was wonderful, friendly service. Andrew was super helpful. I would definitely refer friends and family. Andrew was super helpful. I would definitely refer friends and family. More

I had to get the car checked which took all day. Then I was given the news that parts had to be ordered. It would be a couple of weeks. Well then I had to call the parts department and found out the Then I was given the news that parts had to be ordered. It would be a couple of weeks. Well then I had to call the parts department and found out they had already received the parts but had not notified me or the service department. So I have to make another appointment to get the parts installed which took more weeks. Basically this whole process was about two months. This not good if your car is not working a hundred per cent or involves a safety issue. What I am being told is there are still supply chain issues and a shortage of qualified skilled technicians everywhere. There needs to be better communication the service department and the parts department. As a customer be proactive in what is going on and take some initiative. It makes a difference. Micah on the service side help keep me updated once the parts were received. He had to get o2 sensor from another dealer. It was discovered bad after the initial inspection once the work began. Sometimes these things are discovered after the work begins. All I can say is keep up on your maintenance and always be prepared for surprises both in time and cost. All cars break sooner or later. I have always been treated good when I go to this dealership and have work done or order parts. More

On time Appt cordial service manager who was able to secure new tire as promised. Service dept could have cleaned and shined new tire and greasy rim. secure new tire as promised. Service dept could have cleaned and shined new tire and greasy rim. More

Sean was great Theresa’ was awesome my overall experience was great ! Only thing that could have been better was the cleaning and detailing of my truck . All that was done was a wipe down . I wasn’t clay b was great ! Only thing that could have been better was the cleaning and detailing of my truck . All that was done was a wipe down . I wasn’t clay bared polished or waxed . Rims were still dirty in all the cracks . But other than that I’m completely happy with everything. More

I bought three cars from them and extremely happy with their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for t their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for there new cars and wonderful service. More

DO NOT BUY A VEHICLE FROM HERE! Trust me, I’m trying to save the rest of you from being scammed by this place. I wish I would have read the reviews from this place before buying 3 v Trust me, I’m trying to save the rest of you from being scammed by this place. I wish I would have read the reviews from this place before buying 3 vehicles from them! They claim 172 point inspection but I have video and picture proof that they do not do that. Instead they do temporary repairs just to sell their cars and push their salesman like Nick Nakama to scam you. First one was a GMC terrain with oil consumption issues! Didn’t even last me 6 months! Next was Chevy Malibu that had electrical issues that left me stranded that same night I bought the vehicle! And the most expensive one was a 2019 Mazda CX5 that only lasted me 11 months due to them hiding a JB weld repair on the engine block that cost me $13000 at Mazda to replace! Nick Nakama is a sleazy car salesman just like the dealership itself. They took advantage of the fact that I desperately needed a vehicle for my family and sold me cars that were not safe to drive. IF YOU HAVE A FAMILY, DO NOT BUY FROM HERE! You are putting them in danger! And yes I addressed these issues early on to their service department and to Nick and all I got was an and offer to get a more expensive and newer vehicle each time or “Take it to Mazda”! You can’t just keep trading in your vehicle every time it breaks, but that’s what they rely on. I took video and photo proof that they do not inspect their vehicles. Who puts JB weld on a leaking engine block or zip ties on holding the exposed wires to the auto stop system???! Then they say that I should’ve bought their extended warranty. All they care about is selling you a car before you get out the door. I bought 3 vehicles from them within a year span because Nick Nakama comes off as if he wants to help you and your family but in reality it’s all about his commission and pay. The Malibu I bought from them didn’t even have registration or safety, they claim that, that’s normal for Hawaii?!! Lol. Me being new to the island fell for that trap too. There’s so many bad practices that they have, if you wish to reach out to me I can provide all the evidence that they are sleazy and a scam. I’m still waiting for my engine to be rebuilt at Mazda. SAVE YOUR SELF AND YOUR FAMILY FROM THIS PLACE More