Honolulu GMC Cadillac

Took my car in for annual service on 12/6. Nothing wrong with my car, but annual service was needed. Car was done in About a couple hours, but After I left the dealership and headed home, smok Nothing wrong with my car, but annual service was needed. Car was done in About a couple hours, but After I left the dealership and headed home, smoke started coming out of the right side of my car and car kept jerking when I accelerated. Tried a couple more times but same problem so return to dealership where they rechecked my car for about another couple hours. Was told that my catalytic converter was the problem and they needed to order one since none was in stock. They put me in a rental loaner as none available at the dealership. Don't like the loaner cause it's electric and I'm not familiar with electric car. My thinking is the catalytic converter was damaged while being serviced because my car was running perfectly when I took it in and had no problems. Seems very strange that as soon as I drove the car off the dealership lot after service that the problems with the smoking, and the jerking occurred. The rent the rental is an electric car and I don't want to keep using it cause I'm not familiar with it. Part had to be ordered and I wanted expedited and car repaired immediately. Very disappointed with the whole situation, however, the only service advisor available has been very busy and not able to talk to her. They also have a new service manager, so the whole situation is very chaotic and I'm very disappointed as I have been happy with my Buick Service previously please get back to me as soon as possible to let me know what's going on since the service department is unreachable due to lack of manpower. Thank you! More

Buying experience was smooth and easy. Customer service is TERRIBLE. Just need an update of my truck that is getting warranty/recall work done. The service manager Jeff has not called me Customer service is TERRIBLE. Just need an update of my truck that is getting warranty/recall work done. The service manager Jeff has not called me back after multiple messages left, over one week. Getting the go around and no one is willing or able to assist. My sales person Kathryn, has no idea what is going on with my truck, she simply passed my info to service manager/advisor Jeff saying he will be in contact with me. Nick has been the ONE saving grace and only person who has answers calls and follows-up. He’s not able to provide what I need since it’s not his department. Overall lack of care and effort. Ridiculous. More

Very friendly. Akira was a great salesman. It was a Pleasurable car buying experience and the in and out time of buying a car was fast. Akira was a great salesman. It was a Pleasurable car buying experience and the in and out time of buying a car was fast. More

A little disappointed. Brought truck in for noise. It took 6 days before it was diagnosed and only after I physically came in and talked with a service person. Micah was Brought truck in for noise. It took 6 days before it was diagnosed and only after I physically came in and talked with a service person. Micah was great in keeping me informed and the repair went smoothly after the part was received. More

I would definitely recommend this dealership. I had a great experience and would would buy another vehicle from them. I had a great experience and would would buy another vehicle from them. More

Not to good cause when we change oil you guys always put the wrong oil in our car the wrong oil in our car More

The people are professional and nice to work with but the lack of communication and long waiting period for my car to ship is unacceptable. lack of communication and long waiting period for my car to ship is unacceptable. More

Andrew,Dante, and O’okina is a great team in The highest satisfaction, professionalism, Politeness, Ohana in customer Service I’ve experience with them great job and they’re an asset to your company thank y satisfaction, professionalism, Politeness, Ohana in customer Service I’ve experience with them great job and they’re an asset to your company thank you and happy Thanksgiving and a blessed holiday’s More

Service took longer than I anticipated. Cost of changing battery in key gob seemed ratger excessive. Cost of changing battery in key gob seemed ratger excessive. More

Kathryn was friendly and very patient. She's very knowledgeable of the vehicle features as well as the available incentives for each vehicle. She's very knowledgeable of the vehicle features as well as the available incentives for each vehicle. More