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Honolulu GMC Cadillac

Honolulu, HI

4.3
1,112 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,112 reviews

August 24, 2023

Collin ,Was very helpful from start till the end . . I will definitely send my friends to see Collin ….Mahalo More

by C.BENJAMIN68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
Aug 25, 2023 -

Honolulu GMC Cadillac responded

We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 23, 2023

I am still waiting for someone to contact me about repairs on my vehicle that supposedly went through a rigid vetting process before being sold to me..... More

by SVENDSENCRISTINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 23, 2023

The service representative Micah, displayed professionalism, patience and efficiency at each phase of my interaction and inquiries. His expertise and explanation of each phase of the repair pro More

by KENEKE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah - Service Writer / Representative 6 Stars
Aug 23, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that Micah was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 19, 2023

This is a great dealership with an outstanding service department! Staff is always friendly and willing to help! More

by tramirezjr001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah!, Ashley Iwasaki
Aug 21, 2023 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 18, 2023

The service department did repairs but were not able to fix my previous car. The sales personnel were very efficient More

by MARGIEBUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Maggie, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 16, 2023

Does work as needed and a timely manner. Appointments are fast and work needed explained well. More

by aim_high44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 12, 2023

Polite, patient, speedy, knowledgeable what’s required; Luis wonderful welcoming front man for customer service More

by MISSSHIRLANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, front desk, 5 stars
Aug 15, 2023 -

Honolulu GMC Cadillac responded

We are very happy Luis provided you with such a welcoming experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 11, 2023

Very courteous, educated, and responsive. Knowledge and friendly sales personnel and staff. Pleasure to do business with. Thank you Dante for going beyond expectations. This is our second ca More

by Jbsyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante, Irene Nicholson, Ashley Iwasaki
Aug 12, 2023 -

Honolulu GMC Cadillac responded

Congratulations on your new purchase! We're thrilled to hear that you found your experience with Dante to be a positive one. Thank you for choosing Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 10, 2023

Courteous, professional response to my questions/concerns. Love online status reports in real time regarding my Blackwing. Appreciate $125k Caddy handled with care AND washed! As for s More

by namfam
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis ???
Aug 10, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 10, 2023

We are always impressed with the excellent care and service we receive at Honolulu Buick GMC! We are enthusiastic return clients! We were impressed with the professional oversight that Service Adviso More

by ALOHAJOHNBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Diena Chou
Aug 10, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and five-star rating mean a lot to our service department. We look forward to sharing your compliments with our crew. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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