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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.3
1,112 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,112 reviews

December 06, 2023

There was a small dent on my vehicle after being serviced and Micah said he would speak to his manager on Monday, still no response and now I have to call the service center to find out what is going on. More

by Rose
Recommend Dealer
No
Employees Worked With
Micah
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Dec 09, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 03, 2023

They have had my vehicle for nearly a month doing repairs and I've contacted them on 4 separate occasions with no return calls. I still do not have my vehicle. More

by Pamela LeGrand
Recommend Dealer
No
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Dec 06, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, Pamela, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 03, 2023

Easy, comfort, wasn't pressured to buy anything It was a very friendly environment, everything was explained in detail. More

by JOSHFUSELIER
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Hamic
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Dec 03, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business, Josh, and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 02, 2023

I actually visited on the 28th. I had an appt to drop off my new truck to have a deep scratch removed at a body shop. The service person Luis asked me to wait in the lobby while he More

by RASUNCION1
Recommend Dealer
No
Employees Worked With
Dante Jovenal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante Jovenal
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Dec 03, 2023 -

Honolulu GMC Cadillac responded

Aloha Mr Asuncion, we apologize for not exceeding your expectations. Luis most certainly did not forget about you! Please come say hi when your vehicle is complete. Thank you, Honolulu GMC Team

Dec 03, 2023 -

RASUNCION1 responded

Considering the look on his face when I walked towards him, he most definitely forgot about me. It also only took him about 5 mins for him to get me a loaner car. I’m also not happy that I was told that my truck would take anywhere from a couple hours to 2 days for the scratch to be removed. The last update I received was 8-9 days from when I dropped it off.

December 01, 2023

It didn't seem too long. Sasha got right to the point. Every questions I had was answered. She is great More

by LIZZELAGAS
Recommend Dealer
Yes
Employees Worked With
Sasha Serene
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Dec 03, 2023 -

Honolulu GMC Cadillac responded

Thank you for letting us know what a great job Sasha did answering your questions and finding you the best deal! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2023

everything was good. . advisor and communication was good.. the only thing I ha e is I checked my oil level when I got home.. it was about 1 quart low. More

by WONGCRUZ
Recommend Dealer
Yes
Employees Worked With
diena
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2023

Honolulu Buick and Cadillac was able to solve my problem and find a fix in the local area, and they handled everything quite professionally. More

by None 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo I think. Not sure
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 26, 2023

I asked if my starter needed to be replaced because the quote said it was a customer complaint and they responded about something else, when I got the receipt back the comments front eh mechanics said they More

by beasttamer007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 24, 2023

Micah in service is the best! He got my car in and out quick. Fast friendly service! More

by Karkeez64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Nov 27, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Micah, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 23, 2023

Awesome Awesome. Dante is a cool brutha and very easy to work with. Will recommend people to see him ???? More

by AJWONG05
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante Jovenal
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Nov 24, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that Dante provided you with such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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