Honolulu GMC Cadillac

Jonathan palting I was walking past your dealership to another dealership and Jonathan came out the front door with a welcoming, warm, kind smile asking if I needed he I was walking past your dealership to another dealership and Jonathan came out the front door with a welcoming, warm, kind smile asking if I needed help. I purchased a car from him and he was excellent at explaining things, following up, etc. A wonderful staff member and I was very impressed. Thank you. More

Excellent customer service! Went above and beyond to help get our deal done! Bernie and Lenny worked together as a team to help fullfill our needs! customer service! Went above and beyond to help get our deal done! Bernie and Lenny worked together as a team to help fullfill our needs! More

great professionals Overall good experience and great to work with everything was done in timely manner would definitely refer buisnes to someone to let them know it was Overall good experience and great to work with everything was done in timely manner would definitely refer buisnes to someone to let them know it was great. More

"Outcome with a Smile" After nearly 7 years of not having a car note, my wife and I decided it was time to purchase an updated vehicle suitable for our growing family. We de After nearly 7 years of not having a car note, my wife and I decided it was time to purchase an updated vehicle suitable for our growing family. We desired an SUV that fits a family of 6 comfortably and equipped with modernized features, but most importantly was cost efficient. After extensive research online and various visits with island wide dealerships and one located in Japan, Honolulu Buick GMC Cadillac (HBGC) had what I was in search for. From start to finish, I had the pleasure of working with Tony Rodriguez (Sales Manager) Tommy (Finance) and Robert Brantley (Awesome Salesman). These men were very attentive, consistently patient and professional with delivering exceptional customer service 5 STARS TO YOU! After narrowing my choices to one SUV, it was a matter of signing paperwork to "seal the deal." Unfortunately, prior to closing, I had to deal with Justin Chilcoat (Sales Manager). This is where my awesome experience rapidly turned sour. Justin was careless, highly unprofessional, offensively impolite, and negligent to my needs as a buying customer or frankly as a human being for that matter. He made it known that I was wasting his precious time and his poor attitude proved it. I have never experienced such negative customer service anywhere, ever! If it weren't for Rob, I would have walked away from HGBC and never returned. I eventually purchased the SUV. However, because of Justin, I would not recommend this dealership to my family and close friends merely to save them the headache of dealing with such a discourteous pompous individual. If it weren't for Rob and Tony I would not recommend this dealership to anyone! More

GOOD ON YOU JONNY Jonny could sense my thirst for a new car and bent over backwards to make it happen. Give the man a raise, promotion or at least pay for his yoga clas Jonny could sense my thirst for a new car and bent over backwards to make it happen. Give the man a raise, promotion or at least pay for his yoga classes to he can stay pliable and focused. Can't wait to see what kind of magic he pulls out of his hat in 3 years. HO! Check out that profile pic Jonny! #BlueSteele His sales manager also has really nice hair. More

Great service! Uncle Bernard was very helpful even filled us up with a full tank of gas! Mahalo for getting us into our new Cadillac XT5. Happy new year! Uncle Bernard was very helpful even filled us up with a full tank of gas! Mahalo for getting us into our new Cadillac XT5. Happy new year! More

Best dealership ever had Raymond"coach"Guinto was are Internet sales manager that got us the truck with everything we wanted. He was extremely knowledgeable,polite, helpful,an Raymond"coach"Guinto was are Internet sales manager that got us the truck with everything we wanted. He was extremely knowledgeable,polite, helpful,and enjoyable to work with. He held the truck for 3days till we got there from another island. Great service! More

Great Buying Experience Uncle Bernie was very easy going. Made sure I knew everything with the car and made sure I was taken care of during this process. Would recommend him Uncle Bernie was very easy going. Made sure I knew everything with the car and made sure I was taken care of during this process. Would recommend him to anyone interested in purchasing a new or used vehicle. More

Bernie Young is a cool dude to work with. Didn't push me a bit, answered every one of my one million questions I had , and didn't get uptight or pushy like some car salesmen do. This guy is c Didn't push me a bit, answered every one of my one million questions I had , and didn't get uptight or pushy like some car salesmen do. This guy is cool. Helpful. It was a very good experience buying my new Savana cargo van for my business. More

Smooth, friendly and helpful Great service, got the vehicle I wanted at the price I wanted! Bernard was awesome and very helpful! Also very funny! Def. go to him Great service, got the vehicle I wanted at the price I wanted! Bernard was awesome and very helpful! Also very funny! Def. go to him More