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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,268 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,268 reviews

January 10, 2025

manager and one salesperson seemed honest. another salesperson didn't. hence the 3 star review More

by RANDALL.KAYA
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Honolulu GMC Cadillac responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 05, 2025

I presented my loan check in January 2025, also presented my sales person my Costco Auto sales program incentive $1000 worksheet and asked to honor this incentive, ask to let the manager know and no response More

by JASPER_GREEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jasper, feel free to contact us at your convenience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 03, 2025

Allison and Akira were both very organized and professional. I felt comfortable throughout my buying experience. More

by charles69
Recommend Dealer
Yes
Employees Worked With
Allison, Akira
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Jan 05, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2025

Professional, Timely, Reliable and above all Understanding. If you need an appointment book with Liana. More

by Xtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta-Ongory
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Jan 05, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 01, 2025

Johnny was professional and courteous. Although the service took longer than anticipated, nevertheless it's all good. More

by wliua333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jan 02, 2025 -

Honolulu GMC Cadillac responded

We're glad to hear Johnny provided professional and courteous service at Honolulu Buick GMC Cadillac. We appreciate your patience with the timing, and we're here if you need anything else!

December 31, 2024

The whole staff was professional courteous, polite and professional . treated me with respect and as a veteran with honor. More

by ARMYMEDIC222008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : O’okina Anub (customer Service), Andrew Morey
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Honolulu Buick GMC Cadillac treated you with the respect and honor you deserve. We appreciate your service and look forward to assisting you again in the future!

December 31, 2024

Service was great except that the service department did not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am. More

by COMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. We're glad to hear the service was great, but we apologize for any inconvenience caused by the delayed opening at Honolulu Buick GMC Cadillac. We'll look into this matter and ensure it doesn't happen again in the future!

December 31, 2024

Always quick and professional! Always friendly! I would recommend the service center to everyone! Mahalo! More

by JMLOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana - Service Department - 5 stars
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words! We're delighted to hear that our service center at Honolulu Buick GMC Cadillac consistently provides quick and professional service. We appreciate your recommendation and we'll see you again soon, mahalo!

December 28, 2024

I don’t know who Andrew Morey is? The only person who introduced himself was Anthony Santiago and I give him a 5 ⭐️ rating More

by DABIGSHOW96825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
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Dec 30, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your feedback about Anthony Santiago! We're glad to hear he made a positive impression during your visit at Honolulu Buick GMC Cadillac. We'll make sure to pass along the praise and ensure our team continues providing excellent service.

December 27, 2024

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. More

by IMATEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Morey
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

I regret to hear about the lack of communication and extended service time you've experienced. This is not the level of service we strive for, and I apologize for any frustration caused. Please reach out at your earliest convenience so we can address this situation promptly. Thank you, Justen Chilcoat - General Manager

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