Honda of Westport

Awful and again awful. Veterans and Military members, women (or anyone who cares about one) shouldn’t try and buy a car here. Bait and Switch practiced at this dealership on Veteran’s Day. First trip women (or anyone who cares about one) shouldn’t try and buy a car here. Bait and Switch practiced at this dealership on Veteran’s Day. First trip to dealership I walked in, was treated like a nuisance instead of a prospect. No one tried to sell me a vehicle. All staff seamed uninterested and otherwise occupied. I went with a loyal Honda owner and she assured me her normal experience with this particular dealer wasn't so bad. I took a test drive, liked the vehicle and was convinced to put in an offer on Honda CR-V. Second trip to dealership Monday, Veteran’s day (celebrated). Negotiated a price over the phone, came to dealership to pick a vehicle off the lot. I noted to the salesman that the vehicle I chose seemed to have suffered a bit while on the lot as it had dead leaf debris in the windshield well. I asked if they had another vehicle of the same make. He assured me they did in the "warehouse" and he would sell me that vehicle. I gave him my insurance information and actually switched my insurance while waiting for the "car to arrive from warehouse" I asked him again "Is the vehicle you gave me the VIN number for the one I want, the warehoused vehicle? He looked me straight in the face and lied. I had a feeling that something wasn't right (it could have been the couple complaining about the service department in the waiting room with me.) and I went outside to see if the vehicle that I looked at was still parked in its spot. Of course not! They took the vehicle that I had clearly stated (more than once) that I did not want. When confronted on trying to send me home with a vehicle I did not want. Brian continued to lie and convince me there was no difference between the vehicle he was trying to sell me and the phantom warehoused one, as I stood in the cold and dark (my ride had gone home, as I was sure I was driving home in my brand new CR-V) still picking things off of the “detailed” vehicle I was supposed to still buy. My answer, the difference is that I asked for a different vehicle and he tried to pass the same vehicle off to me. What happened to the customer is always right? The management’s “Dan” solution was to say sorry and offer me another vehicle. This process has wasted most of my week, as I was not able to get a straight answer to a very simple question. What is my drive away price? Asked four hours ago and went unanswered as of now. Spending a large amount of money on a vehicle is stressful enough as a single mom. To be taken advantage of, and treated poorly at every turn at a dealership is an awful, sick feeling. P.S. I was hoping to maybe negotiate a bit on Veteran’s day--it was mentioned (not by me) at the desk, and then dropped as he didn’t seem to care—nor should he if he doesn’t, it is still a free country. However, “Thanks for Your Service.” is not necessary if you don’t mean it. It comes off as sarcastic and snide. More

After a bad experience at another Honda dealership with our 2009 Accord I had sworn off buying another Honda. We had been looking at buying a Sienna within 2 weeks and weren't considering the Odyssey. My our 2009 Accord I had sworn off buying another Honda. We had been looking at buying a Sienna within 2 weeks and weren't considering the Odyssey. My wife brought our Accord in for service at Westport and was sold on the idea of buying an Odyssey. She told Ted that I wanted *NO* BS, no tricks, no gimmicks, nothing. On June 23rd we went to the dealership to test drive the Odyssey and liked it. After being promised, again, that there would be no BS, we decided to have them order the van with a remote starter included. We waited a week for the car to get delivered and the starter to be installed and came back to the dealership on June 30th. After getting the keys we quickly realized that the remote starter was NOT the Honda part. I looked it up and found the system for ~$80 and not even on the Audiovox website (it seems to have been discontinued). The Honda part is $481 on Honda's website and we were being charged $495. Obviously Honda Westport thinks we are complete fools to think that they can get away with the bait and switch of installing a sub $100 part and then charting $400 for "installation". After bringing this to Ted's attention, he found Dean. Dean thought he could pull a fast one too, saying how much better this simple one-button system was, how great it was that it was small. He made snide comments about how he had an iphone too and could look up prices, but he assured me that Honda pays $300 for the part. I assured him that if they did pay $300, they have something wrong with them. Dean continued to try to sell us on an absolutely inferior part and then got frustrated and mad after we didn't bend. After discussing it with my wife we decided to call the deal off. Their general sales manager tried to fix the situation by saying they'd uninstall the part and replace it, but they needed 3 days to do it. We had no time to do that as we had to have the car on June 30th for personal reasons. We left with our refund and bought the van at another dealership which didn't try to rip us off. How can they get away with this fraud? They KNEW what we wanted, and they KNEW that they were installing a cheap and inferior part. They price this part almost exactly the same price as the Honda part to conflate the two, making buyers think they are getting something they see online. Only the most discerning buyers would know the problem and the dealership makes off with a few hundred bucks of profit, padding their bottom line at the expense of the consumer. Having one system installed, ripped out and another installed probably would have damaged the electrical system and caused problems down the road. Furthermore, if they would stoop so far as to bilk us out of what we wanted, then how much lower would they stoop to screw their customers? What's next, taking good spark plugs from an engine and swapping them for cheap ones? This dealer claims to be one of Honda's best, at least in CT, but as far as I am concerned they are probably one of the worst. Don't get sold on their "lifetime warranty", that's probably a scam too. More

I went to this dealership went inside wanted to buy a new car stood in showroom and was not approached by any sales people they were doing nothing because it was quiet in there that day. I waited a couple of car stood in showroom and was not approached by any sales people they were doing nothing because it was quiet in there that day. I waited a couple of minutes had to ask a none sales person for help I was not approached by these people either. Was sent over to a salesman who sold me my last car seem disinterested then I got a price on my trade in with the price they gave me they were not flexible at all for negoations. Then they hardly took anything off of the car and gave me a time wanted me to make up my mind by the end of the following day or their lousy price would not stand. I always have had good luck with this dealership but this time they really failed. Will never buy a car there again...Too bad because they have a fantastic service department oh well. Love Honda went to another dealership gave them 5 stars they were great bought the car there... More

These guys will take you to the cleaners. They quote These guys will take you to the cleaners. They quote one price then markup the price when they quote a lease price. I didn't think anyone did this These guys will take you to the cleaners. They quote one price then markup the price when they quote a lease price. I didn't think anyone did this any more. Then they deny what they did, and insult you. The worst experience I've had with car dealer in decades. Save yourself a lot of aggravation and go to Executive Honda for an honest deal and much better experience. Honda makes a great card. Honda of Westport ruins the experience. More

Honda of Wesport - Reviews reflect inaccurate information. Normally, when you purchase a car to them, they will send you a customer satisfaction survey to ask you how they performed. As a matter information. Normally, when you purchase a car to them, they will send you a customer satisfaction survey to ask you how they performed. As a matter of fact, after you get the keys to the car, they will remind you of the survey and will tell you that they aim for no less than 10 on the survey. HOWEVER, if they know that they did bad with the whole sale process, they will not send out the customer satisfaction survey to the customer knowing that they will get a bad rating. THAT SAID, how can their "survey" reflect the true customer experience? In addition, the people in their FINANCE office (a woman, specifically) insulted us when we were signing the documents. They thought they were friendly but actually, its a sarcastic way to deal with customers; Hence, a bad customer experience. I hope this served as a warning to other customers. Be sure that when you deal with their Sales team; you have all the information that you need to avoid being misled during the whole sales process. More

I cannot overstate the suckitude of Honda of Westport's service department. I have a 2007 CRV and literally weeks after the 3 yr. warranty expired, the check engine light came on. Six visits later, the p service department. I have a 2007 CRV and literally weeks after the 3 yr. warranty expired, the check engine light came on. Six visits later, the problem continues. It's bad enough that they can't remedy the problem, but their customer service is absolutely atrocious. They're very pleasant, but no one EVER calls to even acknowledge they are looking at the car (we've had to use night drop off)let alone calling to explain what the problem is or how long it will take to fix it. Literally as I type this, I am waiting for a service dept. manager to call me back. One hour and six minutes ago (after I had called them to see what the deal was)he said he'd call me back "in 5-10 minutes." Riiiiiiight. Today, after five previous failed attempts, they are finally calling the Honda tech line. Hello? Why didn't you do that after, say, the first 4 failures? I haven't even mentioned the time they told me the car was ready...my wife dropped me off prior to taking my daughter to an appointment. Got to the dealership and Ooops...we haven't looked at the car yet. Huh? I was told it was ready. So there's another wasted hour waiting for a diagnosis...which they said they didn't have the part for that day anyway. "We'll call when the part comes in." OK...the only problem is they never called...we had to call them. It's hard to say whether they don't care or whether they're just so busy they forget to get back to you. It is the only Honda dealership in the area, so I'm sure they are pretty booked. And to their credit, they seemed to be able to take the car even without an appointment. Although given their success (really failure) rate at fixing the car, I am ready to book a standing appointment for every day this week. More