Honda of Watertown - Service Center

I made an appointment to have my Safety Restraint System checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and it would have to be ordered. It is now June, and I have not been notified that the part is available. However, I have been contacted several times to have MORE service done to the vehicle. They are after money and not concerned about customer safety. More

Another great job by Carlos!!! He excels at proactively keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of lab keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of labor, thereby reducing my cost. For instance, while performing a routine break replacement they discovered that the left rear wheel bearing had to be replaced. If I authorized the repair, the labor costs would be greatly reduced because they were already working on that section of the car. Plus there would not be a separate diagnostic fee since they discovered the problem in the course of making a repair. Naturally, I authorized the bearing repair and I’m delighted with all the work and service. In fact, I usually play books-on-tape while driving to work, but today I just wanted to listen to my car run. I truly feel like a strategic partner / client in the care of my car with Carlos, not just a customer. More

I HAVE GIVEN THE ABOVE RATING FOR HONDA OF WATERTOWN BECAUSE I HAVE BEEN WITH THEM FOR YEARS. I HAVE BOUGHT 3 CARS FROM THEM, SERVICES THEM ALL AT HONDA OF WATERTOWN AND ALSO WHEN IT WAS J THOMAS HOND BECAUSE I HAVE BEEN WITH THEM FOR YEARS. I HAVE BOUGHT 3 CARS FROM THEM, SERVICES THEM ALL AT HONDA OF WATERTOWN AND ALSO WHEN IT WAS J THOMAS HONDA OF WATERTOWN. I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THE DEALERSHIP, PEOPLE I WORKED WITH ESPECIALLY THOSE LISTED ABOVE. I HAVE SENT FRIENDS AND RELATIVES THERE AND WILL CONTINUE TO DO SO. THANK YOU. More

I brought in my car for diagnostics. It cost 103 dollars and they gave me a very vauge list of repairs. I was looking for a breakdown between parts and labor that it didn't include. They jumped to the most and they gave me a very vauge list of repairs. I was looking for a breakdown between parts and labor that it didn't include. They jumped to the most expensive solutions for repair. Some of it wasn't needed. Then I brought my car to another honda dealership that diagnosed the car correctly. I had the repairs done there for less than a third and haven't had any problems since. More

Just had an oil change yesterday.. They are awesome, I told them to take their time. They had it done in an hour, plus they hand washed my car. WOW!! I couldn't belive it. My car looked like I just had bo told them to take their time. They had it done in an hour, plus they hand washed my car. WOW!! I couldn't belive it. My car looked like I just had bought it. That's how shiny it was. They always do a great job. Their getting better and better every day. Plus I know my car is in good hands. Thanks Honda Of Watertown. :) Customer More

Honda of Watertown, is by far the most nice dealership I've been too. It is very clean,doesn't stink like Brass City. The employees at Honda Of Watertown already know my name. They greet you in such a fam I've been too. It is very clean,doesn't stink like Brass City. The employees at Honda Of Watertown already know my name. They greet you in such a family friendly way. Art my mechanic is the best their is. He does an excellent job on my car, he is the only one that works on my car for the past 7 years. If you want to wait for you car they have an awesome waiting room, or you can go home, they'll pick you up when your car is ready. How do you like that!! Nice!! They also give you a ride home too. My fav.. awesome service.For service.. Ask for Art, that's the guy!! More

Let me 1st start with..I've been going to Honda of Watertown for almost 6 years. The service is wonderful. The Mechanic Art is very very skilled. And is super friendly. The service is always fast. The Watertown for almost 6 years. The service is wonderful. The Mechanic Art is very very skilled. And is super friendly. The service is always fast. They always meet my expectations. I reccomend Art always. He is great at his job.I Never had a problem. That's why I keep going back. Honda of Watertown is my favorite place to buy or service my car. Service is outstanding!!! More