Honda of Watertown - Service Center

In 2023 Ridgeline purchased new from Honda of Watertown. July, 24 I get a call from dealer saying there is a recall on a wiring harness and asked if I wanted to make an appointment as they stated it was a s July, 24 I get a call from dealer saying there is a recall on a wiring harness and asked if I wanted to make an appointment as they stated it was a safety related recall. So I make an appointment for the next week, (miss work) and ask for Tod when I arrive. When I arrive, Tod tells me the job is going to take at least 3 hrs and to come back at 5pm (my apt was at 2) so I go for a long walk with my wife. One hour later Tod calls me and says they don't have the wiring harness in stock! Say what? So after walking back 30 min to the dealer and getting my keys back from Tod, he tells me "have a great day" and their policy is not to give out loaner cars even if they do get the part in and can schedule at a later date. Funny how the sales guy stated after putting down $54,000 for a Honda in 2023, how their service center would be giving me a loaner if any issues arose with my new ride. They also told me back in 2023 that my first 3 oil changes were free. Well, that was also a big fight with the service department every time I brought the truck in for my "FREE" oil changes. Here is more from this dealer from the past: When I purchased the Ridgeline in 2023 I did not finance it, I traded in a 2018 Ridgeline and paid the balance cash. After all the money transactions were complete, accessories ordered for a later install; and I had the truck for 3 days, I get an email and call from the dealer stating they made a money mistake and I owed them another $1,000.00. Of course I just blew them off and emailed my response. Days later the 1600.00 worth of accessories (I already paid for) arrived and they called me to get the parts installed. When I arrived the service dept told me they would not install until I paid them $1000.00. They held my accessories hostage until I paid. I told them to go pound sand and cancelled the accessories and wanted my money back. Of course they deducted the $1000.00 from the check they wrote. So they screwed me a grand and it was up to me to bring them to small claims court. I almost did out of principal, but decided it was not worth the time, headache and lost wages to peruse. Bottom line, don't trust this dealer More

Bad experience with this dealership didn't add the Wright amount of transmission fluid to my vehicle and destroy my transmission and then basically said they didn't do it bad experience with this d Wright amount of transmission fluid to my vehicle and destroy my transmission and then basically said they didn't do it bad experience with this dealer wouldn't recommend this dealer More

Worst customer experience I ever had; the oil change and transmission sealer cost me a big headache. Put me at risk of almost a nasty accident. Thank God a crash didn’t happen. I dropped off the car for transmission sealer cost me a big headache. Put me at risk of almost a nasty accident. Thank God a crash didn’t happen. I dropped off the car for an oil change and full diagnostic, found a few things needing repair, and agreed to go ahead and do them. I went home and got a phone call from my tech advisor that they accidentally broke my windshield and that the car would not be ready until Friday; thank you, Tim, for your honesty. No big deal called my insurance and put in a claim for replacement. Picked up the car at noon and immediately noticed that the car had some hesitation and no power. I am no mechanic and see the problem right away. Drove it 6 miles to the glass repair and called service, and explained the situation and that I would be droppings it off after the windshield got replaced. 2 hours later picked it up and tried to make it back to the shop 6 miles around. I could not make it to the shop. The car got stuck, not shifting, and could not go anywhere; luckily, it stopped on a hill, and I could let it go on the reverse to a private driveway. (Thanks, that gentleman owner of the property, for allowing me to park it there). Here is where it gets more interesting; I called my insurance again to tow it to the shop, long waited until they arrived, and called the shop to let them know, that I would drop the car off after working hours, and it was Friday, and they can start early and see the car and fix. Saturday morning, when I got there, my car was parked outside in the parking lot, and the service guy didn't even know his name very money hungry and asked me if I want an appointment. I told him that my car was the one they found parked at the garage door. Oh! I moved the car because you need an appointment and you need to wait for Tim. I need to confess that I lost it with the guy. I already paid for that repair, and my car is worst now than when I brought it in. He made a fool out of him twice in less than 20 minutes. Once he said that, he drove the car. The car was on a hill, and he only released the brake to park it down. He didn’t want to deal with me. He wanted new customers. What the xxxx? I had already paid; there was nothing there for him, and he walked away. And I went out. He went out to confirm what I told him, and again the car would not move. I saw him, and he pretend that he didn’t see me. The guy would not even try to put my name so he could pull the data out and resolve the issue; he just made it worst. A few minutes later, Tim show and saw, and we spoke and called the technician, who took the car in for a diagnostic. After four more hours, they discovered they had used the wrong part for my car, the same model but a different year. My service advisor Tim was great, very calm, and collected. My issue was not with him at all, I wish him the best, and maybe he can find a better place to work and an excellent team to back him up. More

Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless. service or sales. They go above and beyond to make sure your experience is flawless. More

I worked with Service Manager Joe and he was very professional and down to earth when it came to my car having a slight mishap. I always service my Honda at Honda of Watertown when i can’t do it myse professional and down to earth when it came to my car having a slight mishap. I always service my Honda at Honda of Watertown when i can’t do it myself. Bring your Hondas and Acuras here folks. More

Horrible dealership to use.... The finance manager at the time Paul Marino, was nothing but a crook to sell extended warranties just to get a commission. Must be very desperate to lie and deceive customer's time Paul Marino, was nothing but a crook to sell extended warranties just to get a commission. Must be very desperate to lie and deceive customer's. Well apparently he is know longer with the dealership....I wonder why? He went from Schaller in New Britain to Honda of Watertown. Gee, wonder where he in now. CUSTOMER'S WATCH OUT FOR THE CROOK!!!! NO STARS SORRY More

On Aug.19th,2020 I drove a hour to get to Watertown Honda for service and the Service Advisor Todd Dallairs was so nice and so understanding he really listened to all my needs and went beyond an Honda for service and the Service Advisor Todd Dallairs was so nice and so understanding he really listened to all my needs and went beyond and above to resolve my issues with my Honda and all the employees in the service area were really polite and helpful. Even though it took me a hours drive having someone as great as Todd really made my day and well worth the long drive. Todd is a real asset to Watertown Honda Thankyou Todd! More

Emergency stop with 2008 Honda CRV. Mason Laccone had me on the road in less than an hour! Best service ever !! Never as Pleased with a company. Joyce Czudak on the road in less than an hour! Best service ever !! Never as Pleased with a company. Joyce Czudak More

Terrific Service Department!!! Brought our 2018 CR-V in for some cosmetic service today, 6/12. The Service writer, Mason, could not do enough for me. He updated me every hour and Brought our 2018 CR-V in for some cosmetic service today, 6/12. The Service writer, Mason, could not do enough for me. He updated me every hour and the work was completed with excellent results. The Detail Department performed 110%. The work was perfect. Even some of the sales people got involved to a lesser degree but were still interested in my outcome. Overall, a pure pleasure to deal with the Service department and the entire dealership. We are on our 4th Honda purchased from here and hope to continue so in the future. THANK YOU!!! More

Oil change visit Brought my car in for routine oil change maintenance and was greeted by Mason in service. Mason was very friendly and got us in quickly. He was very Brought my car in for routine oil change maintenance and was greeted by Mason in service. Mason was very friendly and got us in quickly. He was very professional and explained what are tires and brakes measured at and didn't try and sell us anything we did not need. Service was very quick and didn't have to wait long at all for the service to be done. Great dealership would highly recommend and can not beat the $39.95 special anywhere. More