Honda of Watertown

Non professional staff The Internet manager is worthless and she refused to give me a quote online. So I went in person and let any salesperson wait on me. He was OK but fai The Internet manager is worthless and she refused to give me a quote online. So I went in person and let any salesperson wait on me. He was OK but fairly new and did not know his product knowledge. So then comes the out the door pricing. After arguing with the new car manager about the price I finally left disgusted. I ended up at another Honda dealer and saved over $2,200 on the same identical car. (base model Accord LX ) Buyers beware I recommend staying away from this place. More

LOUSY BOUGHT A CAR WAS OVERCHARGED AND NOT EVEN THE DETAILING WAS DECENT THE SALES MANAGER WAS YELLING AT ME, WHEN I RETURNED TO CLAIM A CHARGE THAT I HAD N BOUGHT A CAR WAS OVERCHARGED AND NOT EVEN THE DETAILING WAS DECENT THE SALES MANAGER WAS YELLING AT ME, WHEN I RETURNED TO CLAIM A CHARGE THAT I HAD NO IDEA EXISTED. WAS GIVEN A PAPER STATING WHAT THE CHARGE WAS FOR "UNBELIEVABLE." THE SALES MANAGER JUST TOLD ME YOU SIGNED FOR IT. WISH I COULD PUT UP THE RECEIPT FOR THE CHARGE'S. WAITING TO SEE THE OUTCOME OF SATURDAYS VISIT TO THE DEALER BEFORE MAKING COMPLAINT TO THE BETTER BUSINESS BUREAU AND CONSUMER AFFAIRS. HOPE THEY FIX PROBLEM. More

They are inconsistent I purchased my certified used Honda CRV exactly one year ago. I thought I made the right choice, considering their warranty. In February 2015, we were I purchased my certified used Honda CRV exactly one year ago. I thought I made the right choice, considering their warranty. In February 2015, we were in another town and it was snowing out. We got into my new vehicle and it wouldn't start, had to get a jump. I thought nothing of it. That spring I'm get out of work after working a 12.5 hour day and (it's not cold out) again my car doesn't start, had to get a jump. I call Honda, bring it in, I said it was the battery, they tell me there is a recall on the alternator and it's under warranty so they fix it. When my oil change is due I make an appt. I go in and wait almost 3 hours!!!!! Unacceptable when I made an appt in advance to avoid a long wait time. Then come August I go to start my car, AGAIN it won't start, at this point I'm so disappointed and upset cause I've been there on two separate occasions and they say it's not the battery. So I call take the car to get fixed, they tell me that the computer system needed to be updated. I get my car back. This was in September 2015.Now this past Tuesday,I get out of work, ran some quick errands with the intention to go to the gym. Something tells me to turn the car off and start it before I go in and guess what? My car wouldn't start. Since my gym doesn't have a speaker system I had to walk around to look for the owner of the vehicle that was parked beside me so I could ask them to move so I could have my fiancé jump my car (which took a good 20 minutes and was embarrassing). I call the delearship and I give Matt the service manager an ear full. I'm so furious at this point cause he doesn't seem to get it that I have had to stop what I'm doing on numerous occasions cause this car has had issues and it's a huge inconvenience for me and others. From the time my car wouldn't start until I got my loaner vehicle from them when I dropped my car off it took two hours when it was all said and done. When I got there I had to wait almost an hour. When I get my loaner one of the service guys made sure I had extra gas in there (they see me so often they must feel for me), but then as I drive off I notice that the oil percentage is 15%. I receive a phone call from my technician at Honda 2 days later for him to tell me it's the battery!!!! Really???? I've been saying this all along. I had told them I refuse to pay for a battery since I have been there so many times for this issue. The manager agrees to remove the labor fee (57 dollars which is to replace a battery that takes ten minutes) I speak to the manager he tells me they will call me Saturday to pick it up once they have replaced the battery. It's Sunday today and no word. I'm sorry I don't usually complain cause I indestand that it's busy but I have been there so many times and I'm so frustrated that I had to write a review. I thought I would purchase another vehicle from there but I will NEVER purchase a car from Honda of Watertown again. I'll go right back to Nissan where I purchased a used vehicle as well and didn't come across this many problems. The customer service reps are very nice and everything so I don't want to discredit that but this delearship either needs to hire more technicians or something cause waiting over a week to diagnose a battery and it not being done in a timely fashion is ridiculous More

Stopped going there. Deceitful I purchased my CRV there and HAD been happy (or dumb) with routine maintenance. The service guys and gals are very personable, BUT -- Then they starte I purchased my CRV there and HAD been happy (or dumb) with routine maintenance. The service guys and gals are very personable, BUT -- Then they started offering cheap oil changes. Every time I got one, they fabricated other expensive issues they wanted to "fix". The most glaring was the serpentine belt they wanted to replace. I took it to Karas Motors for a second opinion and they showed me with a mirror there was not one crack on the whole belt.... dont know how the Honda guys sleep at night. More

Great service, Great people After going to multiple dealerships where no one even bothered to come out and talk to us. We walked into Watertown honda and salesman kenneth DeSanti After going to multiple dealerships where no one even bothered to come out and talk to us. We walked into Watertown honda and salesman kenneth DeSantis came right up and talked to us which was a welcomed surprised. He was very professional and courteous. He made the whole experience enjoyable. We will definitely be coming back to buy again. More

Great experience, great staff I contacted Jessicah online Thursday in regards to an accord I saw online, they had sold the one I originally wanted to look at, but she was great and I contacted Jessicah online Thursday in regards to an accord I saw online, they had sold the one I originally wanted to look at, but she was great and sent me 6 different other options, one which caught my eye. I went there that following Saturday to test drive it, loved it, and got to take it home the same day! Jim Ricciuti was extremely knowledgable and professional, was a great help in answering any question I had, and also did everything to make sure I had the best buying experience possible. Even the guys in the finance and the manager, which I forgot his name, were excellent as well. Great staff, so happy to have my new car! Thanks so much for making this buying process as least stressful as possible and for handling everything in a timely manner. Very satisfied! More

Professional & Efficient Honda of Watertown provided excellent service on all fronts. Information, negotiation, preparation and handling of necessary documents in a timely ma Honda of Watertown provided excellent service on all fronts. Information, negotiation, preparation and handling of necessary documents in a timely manner. They accommodated our schedule and made the whole process a pleasant one. More

Very pleasant experience After dealing with nothing but headaches from a different local dealership, Honda of Watertown provided a pleasant surprise. We got a great price on b After dealing with nothing but headaches from a different local dealership, Honda of Watertown provided a pleasant surprise. We got a great price on both our trade in and a pre owned CR-V with out any haggle or pressure. Everyone we spoke with was polite and professional and we walked out feeling well taken care of. The best part is we have peace of mind about our new car. I would definitely recommend this dealership to others. Thank you Jim Ricciuti for all your help! More