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Honda of Watertown
Watertown, CT
212 Reviews
Since 1979, Honda of Watertown has built a reputation on providing courteous, honest sales and service.
Conveniently located on Straits Turnpike in Watertown, Honda of Watertown has a full complement of New, Certified and Pre-Owned vehicles, all backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees!
Plus, Honda of Watertown is an EXCELL Validated dealer, one of Honda's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction.
So, from Sales to Service and everything in between, at Honda of Watertown we treat every visitor to our dealership as an honored guest, every day, every time, without fail...no exceptions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 212 reviews
June 23, 2018
Professional, friendly, and knowledgeable service As a first time car buyer, I felt comfortable with my decision to purchase a car from this dealership. Benny helped me along with my process and answe As a first time car buyer, I felt comfortable with my decision to purchase a car from this dealership. Benny helped me along with my process and answered all of my questions. He helped me by working with my budget and I was able to find a car I know I will be able to rely on for many years. I am pleased with the professionalism and friendliness he expresses and I reccomend him as he is very knowledgeable. I also reccomend this dealership to anyone who is looking for a reliable vehicle for a good deal. More
by Npetruzzi2
Employees Worked With
Benny Hasimi
May 22, 2018
Great Experience!!! I just leased a 2018 civic ex from Honda of Watertown, the whole process was great from the email to set up the appointment, to putting the plates on I just leased a 2018 civic ex from Honda of Watertown, the whole process was great from the email to set up the appointment, to putting the plates on the car, my salesman was Dave Bonomo he was great very knowledgeable and helpful. He knew I was on a tight sechulde and made sure everything was waiting for me on my arrival A++++++ I would definitely recommend dave and the Honda of Watertown team over any other local honda dealer!!! More
by Pop1234
Employees Worked With
May 20, 2018
Excellent Our Experience at Honda of Watertown was great and easy . We would Recommend to everyone to buy a Car here . Excellent Customer service and Our Sal Our Experience at Honda of Watertown was great and easy . We would Recommend to everyone to buy a Car here . Excellent Customer service and Our Sales Rep George was very knowledgeable and patient. A free full tank of Gas was a nice touch ! More
by Sara7856
Employees Worked With
May 12, 2018
5 Star service The sales team at Honda of Watertown made my experience not only painless but extremely memorable. Felt more like friends were helping me out instead The sales team at Honda of Watertown made my experience not only painless but extremely memorable. Felt more like friends were helping me out instead of it being a business atmosphere. Paul Marino was exceptional and Dave Yargeau was personable and had contagious energy and enthusiasm. I will most certainly be recommending Honda of Watertown to anyone I know who’s in the market for a new car. I was dreading this experience and I was very pleased I went through this dealership. More
by Mdot780
April 20, 2018
New auto purchase Rob Bova was knowledgeable yet not pushy. He made us aware of our purchase options. Also let us know he would be available if we had any future questi Rob Bova was knowledgeable yet not pushy. He made us aware of our purchase options. Also let us know he would be available if we had any future questions about our new car. The dealership was very clean and the credit manager was very informative and made finalizing our purchase as easy as possible. More
by New owner, 04-13
Employees Worked With
Rob Bova, jayson and can’t remember name of credit manager
March 18, 2018
Not thrilled Our initial sales experience was ok but upon delivery we were not given the 2 keys they assured us we would get ($250 to buy one). They promised to fi Our initial sales experience was ok but upon delivery we were not given the 2 keys they assured us we would get ($250 to buy one). They promised to fix some damage on the rim and did not, was not nicely detailed maybe vacuumed. Their pricing was also way to high. We bought a second CRV at Danbury Honda and had a much better experience with better prices. More
by aec3627
Employees Worked With
Steve Gronowski
January 05, 2018
Dishonest Stay away from this dealership! They bait you with a price abd then don’t follow through with the deal. Danielle Grasso is especially rude! Stay away from this dealership! They bait you with a price abd then don’t follow through with the deal. Danielle Grasso is especially rude! More
by Reming132
Employees Worked With
Danielle Gradso
December 14, 2017
Terrible Awful. Atrocious. I can not even begin to explain how poorly I was treated. When my tires were stolen off my car they were careless. I first called to Awful. Atrocious. I can not even begin to explain how poorly I was treated. When my tires were stolen off my car they were careless. I first called to talk to Reuben, the service manager. I inquired about a rental car while my car was being serviced and told him I was 20. He went to double check and said “we’ll be able to take care of it for you.” When I got there he told me no, that he couldn’t do anything for me. No apology, instead when I mentioned “I can buy a car from you but can’t rent one” he told me “you didn’t buy it from me.” I bought 2 cars from Honda of Watertown. Unprofessional and condescending and certainly stemmed from my young age. They kept my car for over 2 weeks, never called to update me, and continued to push the estimated completion time back when I called them. Once I got my car back, I noticed they only replaced 3 out of the 4 rims and left the damaged one on my car despite the insurance estimate clearly stating to replace 4 rims. They claim they don’t know where the mixup occurred and I had to return to the dealership again. Overall a very poor place where you spend thousands of dollars and they treat you like absolute garbage. I will not buy or service from this dealership any longer. I have told my coworkers, friends and family to avoid this dealership, it’s not worth the trouble when you can go elsewhere. If you value money, time and self respect, I highly recommend going elsewhere. More
by Brandon
December 04, 2017
Perfect Just purchased my new Honda Civic EX Turbo two days ago.I love this car.As I read these negative reviews on this page...I simply can't believe it and Just purchased my new Honda Civic EX Turbo two days ago.I love this car.As I read these negative reviews on this page...I simply can't believe it and I am sure there are some very difficult buyers in these reviews as well.My purchase started Tuesday afternoon with a phone call by me to the dealer.I spoke with Valerie told her what I was looking ,what I had etc.I went in an hour later.I was greeted promptly by two reps who then got Valerie for me.No pressure sales, test drove my car,very fair trade in on my Nissan Murano. I had to go home before we could complete all paperwork( I had kids at home) and the dealership actually put on one of their dealer plates and let me leave with my car.I went back at 9am the next morning and sealed the deal.All staff were wonderful (including you too Val the 2nd aka Rob....lol) Rick the general manager induced himself to me and Paul in finance was wonderful. Now back to my sales rep the real Valerie.. thank you.You did a fantastic job even coming back the next morning on your day off to go over the bells and whistles in my car.I look forward to my continued business with you all.Thank you all so much..and Happy Honda Holidays to you all...I know mine are already! Sincerely Clarine Renee Wisner-Normandin More
by Renee Normandin
December 03, 2017
2018 Accord Drove into dealership with 2016 Accord not thinking that I could go home with beautiful 2018 Accord but Benny Hasimi, Brandon Hines,Rich Montalvo, & Drove into dealership with 2016 Accord not thinking that I could go home with beautiful 2018 Accord but Benny Hasimi, Brandon Hines,Rich Montalvo, & Rick Bierce made it happen. Thanks guys! More
by Len Z
Employees Worked With
Other Employees :
Benny Hasimi,Rich Montalvo,Brandon Hines,Rick Bierce
