Honda of Watertown

The worst car dealer I’ve ever been to. They’re rude especially the manager name Jym. I’ve never been treated like they did. especially the manager name Jym. I’ve never been treated like they did. More

On Aug.19th,2020 I drove a hour to get to Watertown Honda for service and the Service Advisor Todd Dallairs was so nice and so understanding he really listened to all my needs and went beyond an Honda for service and the Service Advisor Todd Dallairs was so nice and so understanding he really listened to all my needs and went beyond and above to resolve my issues with my Honda and all the employees in the service area were really polite and helpful. Even though it took me a hours drive having someone as great as Todd really made my day and well worth the long drive. Todd is a real asset to Watertown Honda Thankyou Todd! More

Emergency stop with 2008 Honda CRV. Mason Laccone had me on the road in less than an hour! Best service ever !! Never as Pleased with a company. Joyce Czudak on the road in less than an hour! Best service ever !! Never as Pleased with a company. Joyce Czudak More

Great experience with Sales Rep and Sales Manager Sale manager and sales person listen to my best offer from other dealerships and came back with a slightly better offer. Was courteous and respectful Sale manager and sales person listen to my best offer from other dealerships and came back with a slightly better offer. Was courteous and respectful, and on a late Friday night was very helpful and gave us all the needed information to drive off the lot. More

New car purchase was very easy. Very friendly, courteous and knowledgeable staff. Very easy to talk to. Chris was a great help to us! Jason was also a great help to us through the wh Very friendly, courteous and knowledgeable staff. Very easy to talk to. Chris was a great help to us! Jason was also a great help to us through the whole experience! More

Fool me twice Over the past 25 years I and members of my g=family have bought mostly new (and a few used) cars from Honda of Watertown CT. Another driver rec Over the past 25 years I and members of my g=family have bought mostly new (and a few used) cars from Honda of Watertown CT. Another driver recently hit the car we most recently bought there. I requested that the insurance company let us use the body shop at Honda of Watertown for repairs. They agreed. From that point on, the experience was unprofessional. Long delays. Little to no communication from Honda of Watertown. A call to the service department on a recent Friday resulted in our being told that the car would be ready later that day or the next morning. All our follow up calls were punctuated with "the service manger handling your car is on vacation now." Eight days later we picked up the car.The actual work appears well done. But the service is laughable. At the same time, a 2009 Odysee we bought used about 7 years ago from Honda of Watertown (we were told it had been their own customer courtesy vehicle) had some paint damage from a piece of plastic that kicked up on the hood on I'95. Within a few days of that scratch to the paint, the van's paint began to peel off in sheets. It appears that the car was repainted before they sold it to us. I have never seen paint come off in sheets. A local auto body dealer wondered aloud what happened to the van before they painted it and resold it to us as 'lightly used.' All around disappointing. More

Terrific Service Department!!! Brought our 2018 CR-V in for some cosmetic service today, 6/12. The Service writer, Mason, could not do enough for me. He updated me every hour and Brought our 2018 CR-V in for some cosmetic service today, 6/12. The Service writer, Mason, could not do enough for me. He updated me every hour and the work was completed with excellent results. The Detail Department performed 110%. The work was perfect. Even some of the sales people got involved to a lesser degree but were still interested in my outcome. Overall, a pure pleasure to deal with the Service department and the entire dealership. We are on our 4th Honda purchased from here and hope to continue so in the future. THANK YOU!!! More

Certified Pre-Owned Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When we showed up we had 1:15 to closing. Steve Flipper Gronowski was our salesman. Extremely knowledgeable and very helpful. Great personality and not pushy at all. We went for test drive my son loved the car and then we started negotiations. The Team there was awesome. Gave us a fair price for the trade in, negotiated a fair and reasonable price for the purchase and knowing that it was his first car purchase they took time to explain all of the financial information and options. It was one of if not the best car buying experiences I have been through. Highly recommend this team. They are a great and I appreciate their willingness to help. Everything done in 1:30 mins and we drove the car home. More

Questionable business ethics Beware of this dealership. Their business practices are questionable. They purposely misquote to get you in the door. Watch out for the sales represen Beware of this dealership. Their business practices are questionable. They purposely misquote to get you in the door. Watch out for the sales representative Danielle. More

Excellent service Employees were knowledgeable, friendly, and, efficient. Made buying a new car a pleasant experience. Had additional service done to car (heated seats Employees were knowledgeable, friendly, and, efficient. Made buying a new car a pleasant experience. Had additional service done to car (heated seats installed) after picking up, and service department was great as well. More