Honda of Watertown

We recently bought a new Honda from this dealership. First of all we are completely happy with the car! The experience with the staff in this dealer: not soo much. First, Please do your homework First of all we are completely happy with the car! The experience with the staff in this dealer: not soo much. First, Please do your homework before setting foot on this dealer lot. Second, be aware that there are other Honda dealers in CT that as of a couple weeks ago have lower conveyance fees than Honda of Watertown. Third, staff at this dealer plays good cop/bad cop. They will use the “Friend” card on you to make you feel guilty, but then have no shame in sneaking hidden costs into the contract that’s up to you to find & then force them to rip it up & re-write. Is it possible to buy a good car here? Yes. But you will have to be on guard & fight tooth and nail to get the best deal in the area from them! If you relax for just a moment = they will pounce on you! (it is a business after all). So please, do your self the favor & shop around first, be a smart shopper. If you choose this dealer, you need to be prepared to fight for a fair price. If this isn’t too important for you = then you will be just fine. More

Philip did an excellent job quickly locating a car that met our needs. He also worked as a valuable intermediary as various problems arose. Without him we would have left and purchased a car elsewhere. met our needs. He also worked as a valuable intermediary as various problems arose. Without him we would have left and purchased a car elsewhere. This was our 6th purchase at this dealership (4 new & 2 used) and the most difficult. There seemed to be a reluctance to accept a pre-approved loan from Bank of America. We used Bank of America because Honda of Watertown was listed as a "qualified dealership" under their program. I presented the pre-approval letter form Bank of America, which detailed dealer instructions and was told that I would have to get a check from BOA. After about 20 minutes, the finance department (or manager) figured out how to submit this to BOA for payment. We then scheduled the car for pick up the next day with a reminder to bring the balance of the money and the license plates (transfer). When I arrived the next day at my scheduled time, I was kept waiting for approximately 20 minutes before finally seeing the finance manager (not sure of the title, but he did all of the paperwork). I was told that they would not accept a personal check. Come on. 5 previous purchases, all on personal checks, 3 for full payment and one check drawn on a Maryland bank (my father-in-law's gift to us). We have been at the same address and bank for the last 24 years. Another 20 minutes passed before the check was finally accepted. At this point, Philip is giving us a tour of the car, manuals, meeting with Dave Elwell while the title is being produced. Just as Philip is handing me the keys, a booming voice (the finance-paperwork guy) from across the showroom shouts, "Don't release the car!"! I felt like a criminal. It seems that the car was a lease buyout and it would take a week or two to get the title issued. Shouldn't someone have known this before the car was offered to me for sale? Was it really necessary to shout across the entire showroom? Once again, Philip saved the day and had Dealer plates put on the car so that I could finally drive it home. Philip has been extraordinary throughout the process. I answered that "Price" was only good. I anticipated negotiating to a lower price but fully understand the effects of the earthquake in Japan on supply and demand. The price was fair. Honda of Watertown remains high on my list for their excellent maintenance department and having dealt with Dave Elwell for many years. Repairs are not cheap, but you can always leave with the confidence that they have been done correctly. Please view my comments as constructive criticism designed to keep Honda of Watertown as a premier dealership. More

I brought in my car for diagnostics. It cost 103 dollars and they gave me a very vauge list of repairs. I was looking for a breakdown between parts and labor that it didn't include. They jumped to the most and they gave me a very vauge list of repairs. I was looking for a breakdown between parts and labor that it didn't include. They jumped to the most expensive solutions for repair. Some of it wasn't needed. Then I brought my car to another honda dealership that diagnosed the car correctly. I had the repairs done there for less than a third and haven't had any problems since. More

Just had an oil change yesterday.. They are awesome, I told them to take their time. They had it done in an hour, plus they hand washed my car. WOW!! I couldn't belive it. My car looked like I just had bo told them to take their time. They had it done in an hour, plus they hand washed my car. WOW!! I couldn't belive it. My car looked like I just had bought it. That's how shiny it was. They always do a great job. Their getting better and better every day. Plus I know my car is in good hands. Thanks Honda Of Watertown. :) Customer More

Honda of Watertown, is by far the most nice dealership I've been too. It is very clean,doesn't stink like Brass City. The employees at Honda Of Watertown already know my name. They greet you in such a fam I've been too. It is very clean,doesn't stink like Brass City. The employees at Honda Of Watertown already know my name. They greet you in such a family friendly way. Art my mechanic is the best their is. He does an excellent job on my car, he is the only one that works on my car for the past 7 years. If you want to wait for you car they have an awesome waiting room, or you can go home, they'll pick you up when your car is ready. How do you like that!! Nice!! They also give you a ride home too. My fav.. awesome service.For service.. Ask for Art, that's the guy!! More

Let me 1st start with..I've been going to Honda of Watertown for almost 6 years. The service is wonderful. The Mechanic Art is very very skilled. And is super friendly. The service is always fast. The Watertown for almost 6 years. The service is wonderful. The Mechanic Art is very very skilled. And is super friendly. The service is always fast. They always meet my expectations. I reccomend Art always. He is great at his job.I Never had a problem. That's why I keep going back. Honda of Watertown is my favorite place to buy or service my car. Service is outstanding!!! More