Honda of Watertown

I had an excellent experience with Phil and Honda of Watertown! I purchased a Honda CRV new in 2009 from them, and the car has been excellent and service has been excellent. Phil contacted me recently Watertown! I purchased a Honda CRV new in 2009 from them, and the car has been excellent and service has been excellent. Phil contacted me recently to find out if I was interested in trading in my used CRV for the newest model. He worked it out so it made sense for me to do this and met all my needs, and was great to work with -- very easygoing, no pressure, just worked to be sure the deal met my goals. He spent alot of time after the sale reviewing how the car worked, no rush, making sure I was comfortable. He even filled the gas tank! Michael in the finance group also did a great job, was very clear, friendly, no rushing, very helpful through the process. I can't say enough about how positive my experience was! More

This delearship is fantastic. They go above and beyond. My wife traded in her Pilot for a 2012 Ridgeline. This is the third vehicle in the last 3 years we have purchased from them. Rick was great he got my My wife traded in her Pilot for a 2012 Ridgeline. This is the third vehicle in the last 3 years we have purchased from them. Rick was great he got my wife what she wanted in the truck, and Mike did a great job with the financing. The service dept here is top notch. Thanks for a great experience guys. Keep up the great work. We will keep coming back for years to come. More

After visiting several dealerships, Michael Joy and Honda of Watertown were a breath of fresh air. My wife and I never felt pressured or rushed and even with a tight budget, Michael found several options an of Watertown were a breath of fresh air. My wife and I never felt pressured or rushed and even with a tight budget, Michael found several options and highlighted the various differences of each. While every other dealership made it seem like we were a transaction and being "sold", Michael took the time to develop a relationship and made us feel comfortable with the entire process. We are really glad we made the 45 minute drive to Watertown and would happily purchase another vehicle from Michael if the opportunity arises. More

Chris was informative and helpful during the sales process. I would recommend Honda of Watertown to relatives and friends for purchasing a new or used vehicle. process. I would recommend Honda of Watertown to relatives and friends for purchasing a new or used vehicle. More

Buying a car from Honda of Watertown was an easy, relaxing experience. Michael Joy was professional, courteous, and down to earth. I literally spent the entire afternoon in their lobby while I made m relaxing experience. Michael Joy was professional, courteous, and down to earth. I literally spent the entire afternoon in their lobby while I made my decision and nitpicked every little thing about the car. I must have been there for five or six hours, yet I never felt rushed or pressured to buy. I really had not planned on making a purchase that day, and they were very understanding of that. I got a great car at a great price. Since my purchase, they have followed up several times to make sure I'm happy with it. Most importantly, when speaking with them since, they really remember me, not just the sale. They remembered what we talked about and what my concerns where, and they were sure to ask about them. I would definitely go back to Honda of Watertown. I've recommended them several times. More

The transaction involved in leasing my Honda Crossover was thoroughly pleasant. Each member of the Honda staff/team with whom I came into contact was helpful and courteous. Special and honorable mention g was thoroughly pleasant. Each member of the Honda staff/team with whom I came into contact was helpful and courteous. Special and honorable mention goes to Phil V……… His attention to detail was painstaking , he was patient and knowledgeable and did everything humanly possible to consummate the sale in a way that satisfied my every concern and answered every question I posed. He is a terrific salesman and a credit to Honda of Watertown, just a great all around guy, who makes you believe he is generally interested in your well being, what is best for you. I hasten to add he was quite persistent when I was wavering ,but, even in that regard, he struck just the right balance. A couple of days in and I very happy with my lease. Tim Moynahan More

Fast ,honest and to the point ,definitely workable.Phil will go the extra mile. Too bad his sales manager did not do the same-I spent 4 hours there without any acknowledgement on his part. will go the extra mile. Too bad his sales manager did not do the same-I spent 4 hours there without any acknowledgement on his part. More

Another great job by Carlos!!! He excels at proactively keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of lab keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of labor, thereby reducing my cost. For instance, while performing a routine break replacement they discovered that the left rear wheel bearing had to be replaced. If I authorized the repair, the labor costs would be greatly reduced because they were already working on that section of the car. Plus there would not be a separate diagnostic fee since they discovered the problem in the course of making a repair. Naturally, I authorized the bearing repair and I’m delighted with all the work and service. In fact, I usually play books-on-tape while driving to work, but today I just wanted to listen to my car run. I truly feel like a strategic partner / client in the care of my car with Carlos, not just a customer. More

Great to deal with, was in new car same day. Service Dept. is top notch. Salesman and Sales manager understood my needs and met them exactly. Dept. is top notch. Salesman and Sales manager understood my needs and met them exactly. More