Honda of Watertown

I called ahead asking if they had a Honda Pilot Trailsport available and was told there was a Gray one coming in a couple of days. I stated time was of the essence as I was in an accident and neede Trailsport available and was told there was a Gray one coming in a couple of days. I stated time was of the essence as I was in an accident and needed a new car before my rental ended. I was told this was not a problem. Upon arriving at the dealership, I was told that they made a mistake and it was actually black and not gray. Once going over the numbers, the price was 4,000 above msrp which was not what was listed on the Honda of Watertown website. I negotiated down to 1200 above MSRP as they told me "Good luck finding another one". Since I was in a pinch, I put down a 1,000 dollar deposit and was told it would be arriving in a couple of days. I followed up 3 business days later and was told that black was not available and it was a bright blue which I was not happy with and it would be coming in a week later than promised. As I became frustrated with the salesman, he became extremely unprofessional and told me I would not find another one and basically could not be bothered with me anymore. Upon asking for his manager, I was given the run around and was told that the blue one was not available either and I would have to come in personally to get my deposit back. Once again the salesman was extremely unprofessional and gave me the main number to call. The manager never returned my phone call. I reached out to the owner of the dealership trying to figure out what had happened and was just given apologies with no mention of trying to rectify the situation or try and get me a new car. I was told he would personally oversee the refund which I had to follow up with twice to get accomplished. I would never recommend this shady dealership trying to sell cars that they do not have and blame the customer for not accepting a car color they did not put a deposit on.. I was able to receive the vehicle that I wanted within a week from another dealer at 3k cheaper and I am glad I was able to give my business to someone else. More

From first contact (minutes after filling out an online form) to driving the car home, everyone was professional and easy to talk to. Employees were very respectful of my time and mindful of not wasting it form) to driving the car home, everyone was professional and easy to talk to. Employees were very respectful of my time and mindful of not wasting it. No waiting was involved for a scheduled appointment, and the paperwork process was efficient. The used car had gone through a thorough examination by the dealership. Two tires and both front axles were replaced and the faulty a/c was replaced. When asked, I received printed confirmation of this. Henry Cardona-Soto, my salesperson, was a gem. Attentive, a good listener, explained things well, and answered all my concerns. If his name was on the drop-down list below, I would give him 5 STARS. I felt like he and the dealership truly cared about me. More

Worst customer experience I ever had; the oil change and transmission sealer cost me a big headache. Put me at risk of almost a nasty accident. Thank God a crash didn’t happen. I dropped off the car for transmission sealer cost me a big headache. Put me at risk of almost a nasty accident. Thank God a crash didn’t happen. I dropped off the car for an oil change and full diagnostic, found a few things needing repair, and agreed to go ahead and do them. I went home and got a phone call from my tech advisor that they accidentally broke my windshield and that the car would not be ready until Friday; thank you, Tim, for your honesty. No big deal called my insurance and put in a claim for replacement. Picked up the car at noon and immediately noticed that the car had some hesitation and no power. I am no mechanic and see the problem right away. Drove it 6 miles to the glass repair and called service, and explained the situation and that I would be droppings it off after the windshield got replaced. 2 hours later picked it up and tried to make it back to the shop 6 miles around. I could not make it to the shop. The car got stuck, not shifting, and could not go anywhere; luckily, it stopped on a hill, and I could let it go on the reverse to a private driveway. (Thanks, that gentleman owner of the property, for allowing me to park it there). Here is where it gets more interesting; I called my insurance again to tow it to the shop, long waited until they arrived, and called the shop to let them know, that I would drop the car off after working hours, and it was Friday, and they can start early and see the car and fix. Saturday morning, when I got there, my car was parked outside in the parking lot, and the service guy didn't even know his name very money hungry and asked me if I want an appointment. I told him that my car was the one they found parked at the garage door. Oh! I moved the car because you need an appointment and you need to wait for Tim. I need to confess that I lost it with the guy. I already paid for that repair, and my car is worst now than when I brought it in. He made a fool out of him twice in less than 20 minutes. Once he said that, he drove the car. The car was on a hill, and he only released the brake to park it down. He didn’t want to deal with me. He wanted new customers. What the xxxx? I had already paid; there was nothing there for him, and he walked away. And I went out. He went out to confirm what I told him, and again the car would not move. I saw him, and he pretend that he didn’t see me. The guy would not even try to put my name so he could pull the data out and resolve the issue; he just made it worst. A few minutes later, Tim show and saw, and we spoke and called the technician, who took the car in for a diagnostic. After four more hours, they discovered they had used the wrong part for my car, the same model but a different year. My service advisor Tim was great, very calm, and collected. My issue was not with him at all, I wish him the best, and maybe he can find a better place to work and an excellent team to back him up. More

The salesperson was very rude and was the worst car buying experience in my life quoted me one price and a day later calls back and says they quoted the wrong car everything was on paper and they refus buying experience in my life quoted me one price and a day later calls back and says they quoted the wrong car everything was on paper and they refused to honor the price we agreed on.We took our business to a honest dealership. Do not use this place More

I purchase a used Hyundai Elantra 2020 back in November of 2022. Issue being the headlights and the high beams never functioned properly. Went to the visit the dealer yesterday and spoke with these peopl of 2022. Issue being the headlights and the high beams never functioned properly. Went to the visit the dealer yesterday and spoke with these people. The manager informed me that it is a user error. I really loved being told that, when I am an IT Administrator and went through the manual and searched the Internet for hours regarding the issue. They refused to look at the issue or fix the issue. I also went to the DMV to speak with them to see what can be done, they wouldn't do anything about it either. I am not paying to fix this problem and will be getting rid of the vehicle and acquiring another from somewhere else. This is the second vehicle I purchased from this dealer, and this is how they treat their customers. I will never buy another vehicle from this place ever again. More

Thanks so much to Rich, Marc and the entire staff at Honda of Watertown. I absolutely love my pre-owned 2019 Honda CRV. You had the best selection, prices and interest rates out of all the dealerships Honda of Watertown. I absolutely love my pre-owned 2019 Honda CRV. You had the best selection, prices and interest rates out of all the dealerships I visited. Rich made the entire car buying process go smoothly and we truly appreciate that. Thank you Honda of Watertown! More

Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless. service or sales. They go above and beyond to make sure your experience is flawless. More

My second time here, and Rich and his manager Marc Q helped me into my new 2017 Audi Q5. I love it and the price was worth it. This is where I'm airways going to purchase a vehicle and I'll be referring helped me into my new 2017 Audi Q5. I love it and the price was worth it. This is where I'm airways going to purchase a vehicle and I'll be referring people to them. Great service, the whole team was friendly and helpful❤❤❤ More

The service was excellent the salesman was honest and very knowledgeable about all the features. The finance department was fantastic one of the nicest finance guy ever great car great experience. I didn very knowledgeable about all the features. The finance department was fantastic one of the nicest finance guy ever great car great experience. I didn’t get enough for my car but the deal on the car I bought was fair More

Dealing with the business manager, Greg Lebeau, was fantastic. He was very friendly and knowledgeable and took care of us very efficiently. He took the time to answer my additional questions days after fantastic. He was very friendly and knowledgeable and took care of us very efficiently. He took the time to answer my additional questions days after the sale as well. Inventory was also impressive given the shortage in the industry. Salesperson was nice, however, totally unhelpful after the sale was finalized with questions I had. Time management should also be more of a priority. Our transaction on the first visit to the dealer should have taken no more than an hour (we knew what we wanted). It took more than three hours, most spent waiting for the salesperson. I would have been fine to deal with any other salesperson just so we could have left with our kids. More