Honda of Watertown

This was my first experience purchasing a car from a dealership, so I was a little nervous and hesistant. I was greated promptly by Chris, and given all of the friendly and helpful advice I could've ask dealership, so I was a little nervous and hesistant. I was greated promptly by Chris, and given all of the friendly and helpful advice I could've asked for. Unlike the stereotypical used car salesmen, Chris wasnt pushy, sketchy, or gimicky. I loved the friendly atmosphere of the dealership and I immediately felt at home with everyone. When things with financing didnt go exactly as planned, Chris and the team were more than happy to accomodate, and assist me in making an even better choice then originally planned. My father who helped me through the whole process was extremely impressed with the sincerity and knowledge of the staff at Honda of Watertown. Myself and my father would proudly recommend the dealship, and especially the sales expertise of Chris to anyone looking to purchase a new or used car. Thanks again guys! More

Phil was simply wonderful to work with in every aspect of the five hour long process of obtaining a new car. He even gave us lunch (Chinese food!!) and dessert (chocolate mousse cake and carrot cake!!) which the five hour long process of obtaining a new car. He even gave us lunch (Chinese food!!) and dessert (chocolate mousse cake and carrot cake!!) which was very much needed and appreciated. My husband and I would highly recommend Phil and Honda of Watertown. More

This was the best experience I have ever had purchasing a new vehicle. Chris Hansen is friendly, conscientious and courteous. He's an asset to the dealership. new vehicle. Chris Hansen is friendly, conscientious and courteous. He's an asset to the dealership. More

I have to say this is Honda of Watertown is The Best Honda dealership by far in the state of Connecticut. I leased a Honda pilot back in 2008 with Executive Honda in Wallingford ct as it was convenient Honda dealership by far in the state of Connecticut. I leased a Honda pilot back in 2008 with Executive Honda in Wallingford ct as it was convenient and close to home. Back in 2008 I felt the service was okay at Executive however they didn't do anything out of the ordinary in my opinion to make my first lease experience memorable. At the end of the lease I decided to look at leasing a new Honda pilot and I returned back to Executive Honda again for my new car. initially was working Tavia with Internet sales. She was awesome! It was the finance department that made me look either into another make vehicle to lease or look at another Honda dealship. Just to be clear here it was the personality of one of the finance gentleman in that area. I can not remember his name however I do recall his behavioral actions while I was sitting outside looking at him throwing his hands up in the air and waving them around while he was talking with Tavia after he inspected my vehicle. He appeared to be very cocky,unfriendly and short in his responses when I asked him about the return. It was as if he was doing me a favor by returning the vehicle and getting me into another one. It also appeared as if he may of Ben arguing with Tavia about it. When I questioned Tavia on it she responded professionally and said that the refinancing had changed a bit due to having 500 miles more than what they thought I had. It didn't make sense as I had given her the exact mileage when the original prices were worked up. I left the dealership questioning what had just happened and after seeing the finance department I was disappointed. Even more so when I didn't get a callback from them on my return. I then started shopping again but my heart was with Honda. I have an 11 year old and safety is key. I did my research and I know as far as reliability and safety Honda is within my budget and rated highly for both. I then turned to Honda of Watetown and I will say I was a bit frightened until I talked with Phil Verini. I said nothing about my experience with the previous Honda dealship. I explained my dilemma to him with my return as well my desire to sell a vehicle I recently acquired due to a divorce. Phil asked me a few questions and then asked me to come in. What really took me by surprise is he took my word for everything he asked and didn't make me jump through any hoops that were not necessary. He asked me specially what I wanted and he got the deal done. His explanations and follow through on this deal were flawless. Both he and Mike Canty were very sincere and genuinely kind from beginning to end. What makes this a very memorable experience for me is that I was dealing with a very difficult personal and emotional situation at the time and I just needed to secure a vehicle and move on to other things I needed to get it done. I would highly recommend this dealership to anyone and will be stopping back in to share my exceptional customer experience with the owner. Kudos to Jon lorensen and his staff. More

I was financing a certified used Honda CRV from Danbury Honda. I was unhappy with the size after my family kept growing. I wanted to look into trading my CRV for the Honda Pilot. I wasn't looking for any Honda. I was unhappy with the size after my family kept growing. I wanted to look into trading my CRV for the Honda Pilot. I wasn't looking for anything fancy, but a truck I would feel safe in. My CRV is an amazing truck and I've never felt safer driving on my own than I did with my CRV. That means the Honda brand was staying with me. I truly only went in for a test drive, because I was unsure with our budget we would be able to afford a new truck...used or otherwise. Right away Phil came over to ask us if we needed help: He was not pushy or obnoxiously overbearing and made an impression right away. Phil built his rapport with us without making us feel obligated. He also immediately put us behind the wheel of a 2012 Honda Pilot. He gave recommendations, but didn't push for the higher end car. I loved this truck. The ride was smooth, the truck was large but not too large for me to handle, and the ecofuel option makes for a wonderful and surprising plus. Newly married buying a new car is a joint decision. My husband and I were afforded the privacy to make our decision and not feel pressured. My two children were with us in selecting the car and while they are very quiet and well behaved Phil made it a point to include them in everything. This made a large impact on my children. The wait in purchasing a new car has never been fun, but Phil was fast and efficient. He also helped us trick our kids as we had told them we could not afford the car. That made the experience that much better. He even took a picture of their faces when we told him the truth. Priceless family memories and of the whole experience that meant the most to me. Chase: What can I say about Chase?? The man is truly a funny man. When financing anything it always feels like a chore or puts undue stress on a person. Chase did not make it feel that way. I, personally, have a lower end credit score... not on the bottom but kind of in the middle. He did not look down on me or make me feel for one second he could not help me. Chase was very personable... not the robot that sits behind the desk. I also liked that the financing portion was done at the end of our trip here. It made me feel a lot more secure with my decision to purchase from this dealership... What I mean is that they didn't make me feel that my credit score was the only way I would get a new truck. I wanted that truck and they made sure it was feasible for me to have it with little to no stress for me or my husband. I also met a man names James. He was one of the service managers at the certified used car lot adjacent to the new car lot. He made it a point of coming over to us to explain that he would be looking over the CRV to ensure that I would be happy with the trade amount. The trade amount was more than reasonable and while he took away my old baby I felt that at least she was going to be taken care of. ** I did not see his name or picture listed, but he was a very nice man.** Overall best experience I have had buying a new car. I left with the truck I wanted, at a rate that I could afford, and everyone was happy. A-1 in the service especially considering they closed the doors at 6 and were still personable at 7:30. Great experience and when my least is up I will be coming back to Watertown Honda. More

I had an excellent experience with Phil Verini and Honda of Watertown. He was very professional, competent, personable and patient in taking the time to answer my questions and to fully explain everything. of Watertown. He was very professional, competent, personable and patient in taking the time to answer my questions and to fully explain everything. I also was impressed with Mike Canty who took the time to explain everything in detail so that I was fully aware of the many options available. As a result of this experience I would highly recommended Honda of Watertown More

The dealer first was not honest about the 2.9 percent financing. Then they told me it would be 5.9. Also they lost the title to the car they sold me. Lastly they put the incorrect vin number on my insura financing. Then they told me it would be 5.9. Also they lost the title to the car they sold me. Lastly they put the incorrect vin number on my insurance causing me to get a bill for 1400 dollars. More

This is the third time we have dealt with Phil Verini and Mike Canty for 2 leases in the past and a purchase - all new vehicles. We cannot begin to say how wonderful the experience has been each and every t Mike Canty for 2 leases in the past and a purchase - all new vehicles. We cannot begin to say how wonderful the experience has been each and every time. The professionalism and patience they exhibited was remarkable. Phil Verini took the time to answer any and all questions. From the inception of walking in the door to the completion of the purchases has been nothing but a wonderful experience. Mike Canty explains everything in detail to us in reference to financing and gives up opportunities for various financing options. He explains everything so we can make an informed decision of our financing options. When the time comes for another purchase, we will be certain to be back to see Phil Verini and Mike Canty! Thanks for a wonderful experience and we love our vehicles! More

I made an appointment to have my Safety Restraint System checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and it would have to be ordered. It is now June, and I have not been notified that the part is available. However, I have been contacted several times to have MORE service done to the vehicle. They are after money and not concerned about customer safety. More

I usually do not like sales consultants at car dealerships. I think Chris was honest and down to earth and he changed my views about car salesmen!!!! We bought a car and had fun doing it. dealerships. I think Chris was honest and down to earth and he changed my views about car salesmen!!!! We bought a car and had fun doing it. More