Honda of Watertown

Our experiences with Phil and Mike at Honda of Watertown were above and beyond our expectations. From the moment we walked in the door, to the minute we drove out of the lot in our two new 2013 models, we w were above and beyond our expectations. From the moment we walked in the door, to the minute we drove out of the lot in our two new 2013 models, we were cared for and treated with the upmost respect. Phil was more than accommodating with answering our questions from in the showroom to out on the road during test drives. He was attentive, honest, and made us feel so comfortable. Mike assisted us with the financial paperwork and was efficient and helpful throughout the entire process. We experienced nothing but positive and exceptional customer service from Phil and Mike and many of the Honda of Watertown employees we spoke to during our visit. It's not every day that one can say they had an enjoyable afternoon at a car dealership; however, we can say that our time spent at Honda of Watertown was nothing but memorable and exciting. We are proud to be owners of vehicles from this dealership and would be happy to share further sentiments of how happy we were with our experience. More

Jim is great to work with. Friendly, low-key and has a good sense of humor. We went in for a look and a test drive and brought the car home that night. good sense of humor. We went in for a look and a test drive and brought the car home that night. More

Chris was personable, knowlegable and fun to work with. Buying a car can be stressful but Chris and Steve made it an enjoyable experience. Chase is fantastic - he worked with us on financing and was more t Buying a car can be stressful but Chris and Steve made it an enjoyable experience. Chase is fantastic - he worked with us on financing and was more than willing to run scenarios until we found the best fit. More

I gave this rating because Honda of Watertown has given me the best service , Ive been to other dealerships and have not recieved the customer service Honda has given me. The first lease I had was 2-11-11 me the best service , Ive been to other dealerships and have not recieved the customer service Honda has given me. The first lease I had was 2-11-11 and I was very happy with the car. I brought my 2011 honda civic for an oil change 10-12-2011 after I left I recieved a nice email from Phil Verini saying sorry that he miised me to say hi and asked if I would like to come in to see if I would like to lease another Honda. I came back the next day Phil was great he listened to what I wanted and was sincere not pushy . It was nice to that the General Mgr Rick Bierce came over and said hello and remembered me fro the lastpurchase and thanked me for coming back. Chase Dziloski aslo was a big help. I love my new 2012 honda civic and will make sure to tell my friends and family . More

DANIELLE'S INTERNET PRICE WAS THE BEST OF THE FIVE DEALERSHIPS I CONTACTED. FOLLOW UP WAS FRIENDLY AND RESPECTFUL. JIM HANDLED ALL THE PAPER WORK WITH EASE AND WAS ABLE TO WALK OUT OF DEALERSHIP WITH DEALERSHIPS I CONTACTED. FOLLOW UP WAS FRIENDLY AND RESPECTFUL. JIM HANDLED ALL THE PAPER WORK WITH EASE AND WAS ABLE TO WALK OUT OF DEALERSHIP WITH A NEW CAR SAME DAY. RECOMMENDING THIS DEALERSHIP TO ALL MY FRIENDS. More

NEVER EVER NEVER GO TO THIS DEARLERSHIP. I BOUGHT A 2008 HONDA ACCORD 5 SPEED ON MAY 12TH. THIRTEEN DAYS LATER THE CLUTCH BLEW OUT AND THEY WOULD NOT REPLACE IT. I UNDERSTAND THE WEARABLE ITEM RULE BUT I HONDA ACCORD 5 SPEED ON MAY 12TH. THIRTEEN DAYS LATER THE CLUTCH BLEW OUT AND THEY WOULD NOT REPLACE IT. I UNDERSTAND THE WEARABLE ITEM RULE BUT I DID NOT BLOW A CLUTCH IN THIRTEEN DAYS. I PAID 21,276.00 FOR THE CAR (CASH) AND THE FRIENDLEY HONDA DEALER WOULD NOT THROW IN A CLUTCH THIRTEEN DAYS LATER BECAUSE OF THE WEARABLE ITEMS RULE. I HAD TO BORROW MONEY TO GET MY NEW CAR FIXED AND GOT RIPED OFF AGAIN. NEVERTHELESS, I DECIDED TO GET THE CAR FIXED RIGHT AND TOOK IT BACK TO HONDA 3 MONTHS LATER AND BECAUSE I FILED A COMPLAINT WITH THE DEPARTMENT OF MOTOR VEHICLE, FRIENDLY HONDA TOLD ME TO COME AND GET MY DISABLED VEHICLE OUT OF THEIR SERVICE AREA BECAUSE THEY WERE NOT GOING TO FIX MY CAR. NOW I'M GOING TO SMAILL CLAIMS COURT WITH THIS DEALERSHIP TO RECOVER SOME OF MY OUT-OF-POCKET EXPENSES. DON'T SPEND A DIME WITH THIS DEALERSHIP. More

Chris was very helpful in assessing my needs and budget for buying a used car for my growing family. I ended up with a great used 2009 Civic at a good price. The certified warranty impressed me and was a h for buying a used car for my growing family. I ended up with a great used 2009 Civic at a good price. The certified warranty impressed me and was a huge factor in my decision. Chris followed through on his promises to meet my expectations for repainting certain areas of the car as he promised during our sales interaction. After having the car for a month, it runs great and the whole team at Watertown Honda including the manager Jim has been really resourceful, courteous and friendly in answering all my questions. They are a reliable used sales group that sticks to their promises and values their customers overall satisfaction. I highly reccomendations Chris and the whole Honda of Watertown team. More

Jorge Carrera and Chris Hansen where both very friendly and helpful. It was a pleasure to have met them. I would recommend Honda of Watertown to family and friends. and helpful. It was a pleasure to have met them. I would recommend Honda of Watertown to family and friends. More

Would I recommend this dealership - No. My previous post should have had no. Pressured and untruthfulness is this dealership motto. I wanted to test drive the Honda Civic and wanted to know what type of should have had no. Pressured and untruthfulness is this dealership motto. I wanted to test drive the Honda Civic and wanted to know what type of deal I could get. I was told that I was receiving a discount because I know an employeed. The discount was less than whatI was offered at another dealership. I was told that the 0.9% percent financing would end on Sept. 4. Definitely not true since I still hear the 0.9% financing on the radio. I wanted to come back but was pressured into buying and taking the car on the same day. Not happy with the whole experience. I was not given the option of getting the VIN number etched on the windows. This was tagged on and saw it after a closer look at the contract. The finance person did not even go line by line with the contract as I've experienced with other dealships. I stopped by a week later to speak with Mr. Verini but he was busy, I left a voicemail message which is yet to be returned. I know I should have just walked out and not closed the deal. What bothers me is the untruthfulness of the supped deal I was getting and the low finance rate ending on Sept. 4. I would not recommend this dealership to anyone. Worse experience ever - this is my fourth new car from different automakers and this has been the worse experience ever. It has turned me off of purchasing another Honda in the future. More

The experience was wonderful! Phil treated us like family! He made us feel welcome and did not string us along. We highly recommend Phil Verini to make your experience as wonderful as ours! family! He made us feel welcome and did not string us along. We highly recommend Phil Verini to make your experience as wonderful as ours! More