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Honda of Watertown
Watertown, CT
214 Reviews
Since 1979, Honda of Watertown has built a reputation on providing courteous, honest sales and service.
Conveniently located on Straits Turnpike in Watertown, Honda of Watertown has a full complement of New, Certified and Pre-Owned vehicles, all backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees!
Plus, Honda of Watertown is an EXCELL Validated dealer, one of Honda's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction.
So, from Sales to Service and everything in between, at Honda of Watertown we treat every visitor to our dealership as an honored guest, every day, every time, without fail...no exceptions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 214 reviews
July 31, 2013
Dan Vargas was very courteous and understood our needs ,and he gave us a good price on the crv we purchased .I would recommend this dealership and Dan Vargas to anyone ,and he gave us a good price on the crv we purchased .I would recommend this dealership and Dan Vargas to anyone More
by mgustems12
July 29, 2013
Customer service was great. Dan was very attentive to my needs and answered all my questions. Dan was very friendly. He made me feel very comfortable in a situation (Working with a sales person) that often needs and answered all my questions. Dan was very friendly. He made me feel very comfortable in a situation (Working with a sales person) that often can be stressful. Although I worked mostly with Dan, my overall perception was that all the sales people were very friendly. I have to rate my overall experience as great, although when we picked up the car we did have to wait around somewhat. No big deal. Price was good. After all when spending thousands of dollars I don't think any price is great. I can only hope that when I bring in my car for service, my overall experience will be great also. More
by alghio
July 24, 2013
Walking into Honda of Watertown and purchasing a car from Walking into Honda of Watertown and purchasing a car from Dan Vargas is one of the best decisions I have ever made. Buying a new car can be a littl Walking into Honda of Watertown and purchasing a car from Dan Vargas is one of the best decisions I have ever made. Buying a new car can be a little frightening especially for someone as frugal as myself. Right from the start Dan was pleasant, courteous and most importantly he was honest. On July 16th Dan and I reached an agreement on my new Civic si coupe. It was the exact color and amazingly the exact price that I had hoped for. When I returned the next day to pick up my car and sign the paperwork I saw that everything was just as I was promised. No tricks or extra fees added onto the price. Dan gave me his word that what we agreed to on Tuesday is what I would be getting on Wednesday. I'm so thankful to Honda of Watertown for providing me with a wonderful experience and a great new car! More
by kenhart
Employees Worked With
Dan Vargas
July 24, 2013
My experience with Honda of Watertown and specifically our Sales person, Daniel Vargas was outstanding. Daniel did not waste any of my time trying to upsell or provide me something that i was not interes our Sales person, Daniel Vargas was outstanding. Daniel did not waste any of my time trying to upsell or provide me something that i was not interested in. He was very good about listening to what I was looking for from a car and price and gave us a couple of of options. My experience with other dealerships has been one of a constant back and forth between sales team members with no real value being added. I felt like Daniel was truly interested into getting me into a deal that i was comfortable with. The entire experience from working with Daniel to picking up the car was unbelievably easy and pain free. I would recommend Daniel and Honda of Watertown to my friends and family More
by rickcornish60
Employees Worked With
Daniel Vargas
July 24, 2013
Just bought a used 2012 used Honda CRV. I worked with Daniel Vargas and he was both professional and helpful. He worked with me to help me find the right car that fit my needs. I would definitely recomme Daniel Vargas and he was both professional and helpful. He worked with me to help me find the right car that fit my needs. I would definitely recommend him and this dealership. More
by reidd1987
Employees Worked With
Daniel Vargas
July 18, 2013
Buying a car should be fun, and these guys make it fun. They have a great selection of vehicles, are very knowledgeable, and obviously care about cars. Our salesman was Dave Bonomo, who both my wife and I They have a great selection of vehicles, are very knowledgeable, and obviously care about cars. Our salesman was Dave Bonomo, who both my wife and I liked very much. I would not hesitate to buy another car from him and recommend him wholeheartedly. This is our second car from Honda of Watertown - we have also had a good experience with the service department. In short, if you're interested in a Honda and live in central/Western Connecticut, this is a terrific option. More
by dwjaffin
Employees Worked With
July 15, 2013
Took car in for a recall of drivers side airbag and SRS light. Cruise control no longer works.After multiple trips to this establishment and complaints SRS was fixed and Cruise Control will get fixed out o light. Cruise control no longer works.After multiple trips to this establishment and complaints SRS was fixed and Cruise Control will get fixed out of pocket at a reputable Honda dealership. Although not this one. More
by Fewm
Employees Worked With
Steve
July 15, 2013
I took my new car in for an oil change and to have a recall serviced. I got my car back with a damaged bumper. When I called to get it fixed I was told that it would be a week before they could have i recall serviced. I got my car back with a damaged bumper. When I called to get it fixed I was told that it would be a week before they could have it in because they had to secure a loaner for me that was large enough for my family and they would call me back to confirm the details. I never received a confirmation call and when I called them on the day it was supposed to go back in I was told they were still working on it and I would hear back within a couple of hours. No call back. The next day I called someone higher up in the Lorensen auto group and he seemed to get things moving. I got a call back from Bryan that they were picking my car up to replace the bumper and they would bring me a loaner that day. Today I called them to check on the status of my car and I was told the bumper was repaired and would be returned to me today. I called the guy at Lorensen again and he called me back to tell me of the unethical way they planned to replace my bumper. I am currently pursuing the issue through Honda USA to get the bumper replaced properly and CT DMV consumer complaints for doing work without authorization. More
by billie487
Employees Worked With
Bryan Hustis
July 12, 2013
I was met courteously and promptly.....I mentioned that I was interested in a new CRV and wanted the best price that they would give me and that I was trading a 2003 CRV......I was not going to come back and was interested in a new CRV and wanted the best price that they would give me and that I was trading a 2003 CRV......I was not going to come back and hassle price if I went and checked out another dealership for a CRV.....I wanted the best price that they could give me with my trade-in and just one price......Phil gave me that price and I told him that I would make up my mind in a couple of days and would get back to him.....I gave no down payment......I called 2 days later and told them to get the CRV, that I was interested in, ready the following Tuesday. I returned, the car was ready, we closed the deal and I left quite satisfied. I did not go to another dealership. I was satisfied with the offer that Phil gave me. More
by nando33699
