Honda of Watertown

The best service ever experienced by any sales person, beyond the boundaries of any sales person or dealership.Came to my home. Wife has a stroke and far beyond 9.00pm. made pick-up and delivery and all beyond the boundaries of any sales person or dealership.Came to my home. Wife has a stroke and far beyond 9.00pm. made pick-up and delivery and all the papers ready(including plates). I was almost in tears. More

Honda of Watertown made my purchase of a new Honda a very pleasant and easy experience. I will be recommending the dealership as well as my salesman, David Bonomo to all my friends and family. pleasant and easy experience. I will be recommending the dealership as well as my salesman, David Bonomo to all my friends and family. More

Terrible experience with a standard oil change... waited close to 90 minutes for my car to be serviced and that's with an appointment. Close to 30 minutes of that time was waiting for my car to be taken off close to 90 minutes for my car to be serviced and that's with an appointment. Close to 30 minutes of that time was waiting for my car to be taken off the lift after going through a full vehicle inspection. My $12.95 oil change turned into a long list of service needs that were over $2,000. The technician told me I should give the service quote to my husband... really?!? Don't be taken in by the teaser price of the oil change and plan ahead for a long wait. More

I have purchased 4 cars from this dealership. Every buying experience has been outstanding. This time I had the pleasure of having Dan Vargas as my salesman...He was wonderful to deal with and went out buying experience has been outstanding. This time I had the pleasure of having Dan Vargas as my salesman...He was wonderful to deal with and went out of his way to accommodate us, and even came in on his day off to complete the sale. I have recommended this dealership to anyone and everyone looking to purchase a car..They have always been more than fair..When the time comes for another vehicle purchase, I will most definitely be back here again!! More

Went to purchase a new car at Sullivans Honda in Torrington, I didn't like the service there so I decided to go to the Watertown dealership.I told them about my experience at the Torrington dealersh Torrington, I didn't like the service there so I decided to go to the Watertown dealership.I told them about my experience at the Torrington dealership and Paul Marino made sure that my experience there was great.He called to thank me for giving him the opportunity to help with getting a new car and also informed me that at anytime I had any questions he would be available to help me out. 10 years ago I went to Watertown Honda and had a bad experience so I bought my other hondas at other branches. I wanted a new car and since I didn't like the way I was treated at Sullivans Honda I decided to stop by the Watertown dealership and was surprised how things had changed and how nice it was to have someone actually care about my concerns.I am telling everyone what great service I got there and my brother who refferred me to the torrington branch who has purchased 9 cars from there will now be going to the Watertown branch and I gave him Paul Marino's name so he can get the same service as I got. Paul Burkman also stopped to talk to me and reassure me that he would also make sure I had a great experience at this branch. I bought a new car I love it and I am so thankful that there are still good salesmen out there.Great job to the team at Watertown Honda More

My experience with Honda of Watertown on September 10, 2013 and September 12, 2013 were perfect! Steve was patient with me deciding which vehicle I wanted and making sure all my affordable options were be 2013 and September 12, 2013 were perfect! Steve was patient with me deciding which vehicle I wanted and making sure all my affordable options were being looked at as well as attentive to me personally while all the numbers were being figured out by Jim. They both made sure it was a very positive, comfortable experience for me and treated me wonderfully as if we all knew eachother so I didn't feel like just another sale. I'm glad I didn't choose to go anywhere else! More

POSITIVE - Jerry Nechamkin & Chris in the Service Department We came in looking for two vehicles but Jerry focused on one person at a time, to ensure that we were both equally happy. The worst thin Department We came in looking for two vehicles but Jerry focused on one person at a time, to ensure that we were both equally happy. The worst thing in the world is to feel pressured when looking to buy a vehicle. Jerry NEVER made us feel that way. There was an I OWE YOU issued to me for my vehicle and it wasn't done to the full extent of our expectations. The I OWE YOU stated, "repair", not "touch up". I expressed my displeasure and Jerry spoke to management and made the situation right. We ended up buying 2 vehicles from Jerry. When I came back for the second phase of the I OWE YOU, Chris in Service was awesome to work with. He was super accommodating and I would want to work with him again if given the choice. NEGATIVE - Chris Hansen Tell the magician to put away his bag of tricks. After making me wait 2 hours for completion of his paperwork (another Manager was out but not my problem), he kept me in his office pulling one thing out after another to show me. He had an old tire rim, a copy of his warranty on his personal vehicle, etc. I'm tired, I'm annoyed, and I'm totally inconvenienced. Say what you have to say and let me go home! He laid the guilt trip on pretty thick for not going with an Extended Warranty. It was so bad, that I had to call my husband twice to ensure I was making the right decisions. When pulling out the list for me to initial, that stated I was foregoing all the extra warranties, gap insurance, etc., he called it, "the told you so list". TACKY! Someone needs to tell him to calm down and ask less personal questions, and stick to business. Someone seriously needs to address the shortage of employees or training. After all was said and done, it took me 3 hours to pick up my car. NO ONE should have to go through that. Ridiculous. More

The salesman lied and the manager stuck up for him. The manager said the car was sold as is and yes it was but WITH UNDISCLOSED INFORMATION. A one key car turned into a two key car after it was registered manager said the car was sold as is and yes it was but WITH UNDISCLOSED INFORMATION. A one key car turned into a two key car after it was registered I was handed two keys and told by the salesman the owner lost the keys. The manager told me the owner broke the key in the ignition - hence two keys. One for the driver door and one for the passenger door and trunk. The trunk opened ONLY WHEN IT WANTED TO. So I said I wanted the keys fixed. Instead of buying a kit to have the car have all one key I am now the disappointed owner of a THREE KEY CAR. The manager said "what is the difference between a two or three key car"? More

I went through various car finder websites and almost all of them recommended this Honda dealership that was conveniently only a couple of miles away from me. I was quickly contacted by Jessicah via email an of them recommended this Honda dealership that was conveniently only a couple of miles away from me. I was quickly contacted by Jessicah via email and we scheduled an appointment. She then introduced me to Dan Vargas, who was able to work with me to get the car I wanted for the price I wanted. Both of their help was greatly appreciated. More

A very positive buying experience starting with my internet pricing request which was handled very professionally by Jessicah. The in dealership sales process was handled in a very low-keyed cutomer f internet pricing request which was handled very professionally by Jessicah. The in dealership sales process was handled in a very low-keyed cutomer friendly approach by Dan Vargas who was able to establish a trusting relationship with my wife and myself. Dan handled all aspects of the buying process, including an unique trade-in challenge, on a professional basis keeping our interests at the forefront. I would highly recommend Dan Vargas. More