Honda of Stevens Creek

Excellent Service Entire buying process was less than 60 minutes. Naresh helped me make the decision on what is the right model for our requirement and was driving my v Entire buying process was less than 60 minutes. Naresh helped me make the decision on what is the right model for our requirement and was driving my vehicle in less than 2 hour. Thanks for your help. I recommend Naresh for anything related to Honda. More

Wonderful experience When I visited Honda of Stevens Creek to buy a car, Amir greeted me and my wife. He was very polite and kind. Unfortunately they didn't have the Touri When I visited Honda of Stevens Creek to buy a car, Amir greeted me and my wife. He was very polite and kind. Unfortunately they didn't have the Touring model that I'm interested in. Amir searched nearby dealers for the car that I wanted. Negotiation process was pleasant and we made a deal. I thought I had to wait another hour for my new car to arrive from other dealer. To my surprise, the car had already arrived. Amir asked the dealer to deliver the car during our negotiation because I'd like to see the actual car. Thanks. More

Great n helpful Great customer service in friendly manner. They helps me alot in chosing my car n i had done great job while they were off on those days.Really apperi Great customer service in friendly manner. They helps me alot in chosing my car n i had done great job while they were off on those days.Really appericiated. More

Excellent service I knew what model, color, accessories I wanted. Ramon went out of his way to find the exact car I wanted even though they didn't have it in stock at I knew what model, color, accessories I wanted. Ramon went out of his way to find the exact car I wanted even though they didn't have it in stock at their dealership. More

Excellent Service!!! I waked onto the lot and was greated by Abdel. He was very personable and listened to what I wanted. I have purchased all my Honda’s from Stevens Cree I waked onto the lot and was greated by Abdel. He was very personable and listened to what I wanted. I have purchased all my Honda’s from Stevens Creek because i have always received great service. Abdel was extremely patient with me because I wasn’t sure what car I wanted and he was able to get me in the right car. I will be a returning customer for many many years. More

Great experience! Buying a new car can be a very stressful experience. MIke and the sales and finance staff went out of their way to make my experience exciting and enj Buying a new car can be a very stressful experience. MIke and the sales and finance staff went out of their way to make my experience exciting and enjoyable. They were able to help me find the car of my choice and at great rate. Mike was very kind, friendly and courteous and helped me with all of my questions. I would recommend Honda of Stevens Creek to all friends and family. More

Great Experience Our family has two Honda Accords that are serviced at Stevens Creek Honda. I always schedule my service appointments on the days that Summer Pettigrew Our family has two Honda Accords that are serviced at Stevens Creek Honda. I always schedule my service appointments on the days that Summer Pettigrew is working. Summer is very knowledgeable and I never feel as if she is overselling service items to me. She is very patient with a multitude of questions and coupons that I present to her. I trust her and her team to always provide great service. More

Service Manager Ricardo Pimentel and his Service Department. This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pet This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pettigrew. Do NOT bring your Honda to this service department if you want any semblance of Customer Service, or your vehicle to be correctly diagnosed and repaired in a timely manner. I brought my vehicle to this dealership on 5/17/18 because it was blowing hot air out of the A/C. Stevens Creek Honda did a diagnostic and determined that I needed a new A/C Compressor, which was covered under warranty but they could not complete the repair due to a nationwide backorder on a part, with no ETA. I waited two weeks to hear back from this dealership, leaving numerous voicemails for Summer Pettigrew but she failed to return a single call. Fed up with them not returning a single phone call, I stopped in one day to see Service Manager Ricardo Pimentel, who was rude, unapologetic, and refused to do anything to get me into a conforming vehicle. I asked him about a rental car because driving a car with a brand-new, under warranty car with black leather interior in June with no A/C and no ETA for a repair is not acceptable. He said he would "look into it" for me and get back to me the next day- It's been almost a month and I haven't received a single phone call about my car from Stevens Creek Honda. I called HondaCare to inquire about my warranty contract, which indeed say I'm entitled to a rental car while waiting for parts or the vehicle is being repaired, and the rep over the phone said in these cases they can make accommodations for extended rental car periods, but the case needs to be opened through the dealership and there has been no activity on my account, aka Ricardo Pimentel didn't even bother to pick up the phone regarding my issue. I made complaints to Honda Corporate, who were communicative until they got back to me saying this dealership won't return their calls and there isn't anything they can do in this instance as they are privately owned and operated. The best part? I was driving around with no A/C for two weeks after bring my car to this service department, which Stevens Creek Honda service reps told me "Just drive with your windows down", until I took my car to a different Honda dealership up the Peninsula- they were able to complete my repair in ONE DAY and my A/C seems to be working fine to this point. These people, specifically Service Manager Ricardo Pimentel, are extremely dishonest and a disgrace to anybody that works in a customer-service type job. How hard is it to pick up the phone and return a phone call? Apparently it's very difficult for these people. I recommend you take your car to any other Honda service department if you run into an issue. Anderson, Capitol, Serramonte- driving to any of these locations will serve you and your vehicle better. At the very least different dealerships give you the courtesy of returning your phone calls. Do not trust Service Advisor Ricardo Pimentel or anything that he might promise you. This Service Department even refuses, to this day, to provide me with a completed work order stating their diagnosis and they were unable to fix the vehicle to conforming standards. I did eventually get a call from a gentlemen named Richard Artell, who introduced himself as the Service/Parts Director for Stevens Creek Honda. He apologized on behalf of his incompetent staff and offered to take care of me when the next service is due, but when I call back the next week I was informed he no longer works at this dealership. More

Great service and staff The staff at Honda of Stevens Creek is professional and nice. Phillip Nguyen was very knowledgeable, helpful, and patient, and he responded quickly to The staff at Honda of Stevens Creek is professional and nice. Phillip Nguyen was very knowledgeable, helpful, and patient, and he responded quickly to any questions I had afterwards. Overall, I had a great experience buying my first car. More

Good Service and reliable sales reps. The person who helped me and my granddaughter was really helpful and knows what he is talking about meaning talented. Since I am also a good customer The person who helped me and my granddaughter was really helpful and knows what he is talking about meaning talented. Since I am also a good customer, I deserve a good customer service and Daniel was and Phil Ha kept emailing me and leave messages to my cell phone. I will be coming back for another car once I'm done with the payments of the HRV Honda. More