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Honda of Stevens Creek
San Jose, CA
1,445 Reviews
At our San Jose new and used Honda dealership, our goal is to make your car purchasing experience positive. If you're new to the car buying process, wish to view the new Honda lineup, or want to test drive a used car in San Jose, the folks at Honda of Stevens Creek want to help! We're proud to serve drivers who live in the greater Bay area including Fremont, Sunnyvale and Palo Alto, California. Whether you're in the market for a new Honda, used car, or you're just looking for an OEM Certified Honda auto repair shop, Honda of Stevens Creek is your destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 6:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 AM
Tuesday 8:00 AM - 6:30 AM
Wednesday 8:00 AM - 6:30 AM
Thursday 8:00 AM - 6:30 AM
Friday 8:00 AM - 6:30 AM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
By Type
Showing 1,445 reviews
April 01, 2026
Shocking and Disrespectful Treatment at Honda of Stevens Creek I honestly don’t even know where to start. This was one of the most uncomfortable and shocking experiences I’ve ever had at a dealership. I Creek I honestly don’t even know where to start. This was one of the most uncomfortable and shocking experiences I’ve ever had at a dealership. I called Honda of Stevens Creek about leasing two 2026 Honda Accord Sport Hybrid cars, one for myself and one for my mother. I spoke with Sam Hussein, who was very nice and helpful. He gave me pricing for both cars, and based on that, I decided to go in and move forward. After work, I went to the dealership to complete the process. While I was waiting, a manager named Patrick walked up to me. No greeting, no introduction, nothing. He just said my name and then told me, very loudly, “We don’t want your business. My general manager said we are not selling you a car. You need to leave.” This happened in front of multiple customers and staff. I was honestly shocked and embarrassed. There was no explanation, no reason given, just told to leave like that. I’ve been a Honda customer for over 26 years and have purchased more than 15 vehicles. I have never experienced anything like this before. I don’t know what the reason was, but the way this was handled felt very wrong. Based on the situation, I can’t help but feel like I may have been treated differently because of my background as an Iranian, especially given everything going on right now. If that’s the case, it’s extremely concerning. If true, this kind of treatment could raise serious concerns under California laws that protect customers from discrimination. I would strongly recommend not dealing with this dealership. More
by Mk
Employees Worked With
Patrick
March 14, 2026
We regret buying Honda because of the terrible and dishonest service experience. Our car is still new and the A/C failed while under warranty. The dealership first charged us $1k just to diagnose it, dishonest service experience. Our car is still new and the A/C failed while under warranty. The dealership first charged us $1k just to diagnose it, then claimed it wasn’t covered and told us we had to spend another $7k on unrelated repairs before they would even fix the A/C. After wasting a lot of time going back and forth, we took the car to another shop. They replaced the Honda A/C compressor and fixed the problem for under $2k. None of the supposed $7k issues were actually necessary. This felt like a clear attempt to push unnecessary repairs and to make money whenever possible. Very disappointing and dishonest service. Get a second opinion before agreeing to anything here. More
by kib1413
Employees Worked With
steve seyuin
March 04, 2026
Service advisor Lucas Ly was very impatient and cold the moment I told him that I did not want the unnecessary package deals.He did not want to provide a quote for the services that I need instead trying to moment I told him that I did not want the unnecessary package deals.He did not want to provide a quote for the services that I need instead trying to upsell services. I wanted only the critical that was due for my car. I am highly debating to take my car to a nearby auto shop. More
by sumikg
Employees Worked With
Lucas Ly
February 23, 2026
The worst customer service I have ever seen. The staff were rude from start to end and constantly dodged questions or attempted to gaslight us the entire time when we would ask about faults rega The staff were rude from start to end and constantly dodged questions or attempted to gaslight us the entire time when we would ask about faults regarding the car we were interested in. The sales manager tried to slip on an extra $600 fee, and only after we pointed it out removed the fee. Afterwards he refused to lower the price by even $10 on the used car and compared buying a car to buying a shirt from Nordstrom. He behaved like a child and shouted loud enough for the whole dealership to hear. Completely unprofessional and rude, take your business elsewhere. More
by kian.ogabian
Employees Worked With
KC
