Honda of Stevens Creek

Very gooD Experience Me as a first time buyer a new car, I had a great experience at Honda of Stevens Creek. I had Phil Ha helped me with my Honda HRV 2018 purchase proces Me as a first time buyer a new car, I had a great experience at Honda of Stevens Creek. I had Phil Ha helped me with my Honda HRV 2018 purchase process and he did an excellent job communicating with me. He was friendly, professional and kindly. He was very thorough in the price quote he provided to me. He took the time to explain to us all the features on the car. He was prompt and professional in his responses when I mail him about the promotion of the car, he gave us the best price. And Jimmy, he explained everything to me about the finance and all of option for the car. He didn't asked me to buy all the option, he just gave me the best advice for me and my car. I like it a lot. When I had an appointment with the car service, I suddenly met Phil. He remembered me and asked who was my service guy and he came to him to discuss to him for not wasting my time too much. I’m very happy about the pleasant and kindness he was. I wish him the best. More

Great First Time Buyer Experience! As a first time buyer, I had a lot of anxiety going through this process. Will, the cars salesman, was incredibly patient with me and listened to all As a first time buyer, I had a lot of anxiety going through this process. Will, the cars salesman, was incredibly patient with me and listened to all my concerns. I told him the features that I wanted to have and he gave me great recommendations on which car was the most suitable for my needs. Will was very knowledgable about the cars and their features. I ended up getting a 2018 Civic EX, the most perfect car for me! I was very honest about my uncertainty regarding my credit score and my desired monthly payment. Amine, the sales manager, was incredibly helpful and I feel that he was the most important person throughout my experience. He was very honest and upfront about the details and what would be expected for payments. He also honored the $500 New graduate credit towards my down payment. Thank you so much Amine, I am forever grateful for you. Overall, the entire Honda staff was very welcoming and I felt very comfortable buying a car from them. I never felt that I was being scammed, lied to nor neglected. The finance person, SIDD, was professional and made sure that I only bought the packages that were most important. I did not feel like he was trying to pressure me into adding all the different service packages. Additionally, the customer service manager, Kathy, reached out to me through emails updating me, making sure that my transaction period was fast and efficient. She also threw in some small goodies, such as a keychain and first aid care package as it was my first time ever buying a car. Since I could not get the car detailed the same day, she made sure that I still came into service so I got my complimentary car detailing. Thank you Honda Stevens Creek for all that you do, I am one happy and satisfied car buyer! More

Oil Change And Maintenance On Vehicle! I had a appointment at 11:00 A.M. in morning. It took them over 2 hours just to do my oil change as well as doing my tire rotation and getting new t I had a appointment at 11:00 A.M. in morning. It took them over 2 hours just to do my oil change as well as doing my tire rotation and getting new tires it took over 3 hours to a Assemble them together in place. I've spent over 5 hours at the dealership total in 1 whole day. It was wasting alot of time even with a appointment on that day. There was no update every 2 hours on my vehicles let me know the status on what's part has been done and how long left for my vehicle to be finished - This needs major improvement with dealing in customer service! Today is Thursday August 9th 2018 More

Great purchase experience! Will has been great throughout our purchase process. Ask for will when you plan to purchase a vehicle from there. He will work with you to find you wh Will has been great throughout our purchase process. Ask for will when you plan to purchase a vehicle from there. He will work with you to find you what suits your needs. More

Neglected service I was unfortunately, neglegant in maintain my Honda Accord because of the three other Honda Accords in my family needing service. Better late than ne I was unfortunately, neglegant in maintain my Honda Accord because of the three other Honda Accords in my family needing service. Better late than never. This service was seriously needed and cost over $2k for major repair on my wheel breaks. The service consultant help by having the two service mechanics double team my car to have it ready by 1800 hrs. Thanks for the service and for giving me as much discounts as possible for the service. My baby now has new breaks and fluid service. Thanks to everyone. More

Excellent Service by Michael Costa I actually visited for Oil Change and tire rotation, Michael suggested that I can still wait on Oil Change and gave all good recommendations. He is h I actually visited for Oil Change and tire rotation, Michael suggested that I can still wait on Oil Change and gave all good recommendations. He is highly knowledgeable and has a friendly approach towards customers. More

Speedy Civic Service Needed A1 service, but, additionally, battery needed replacement. Was in and out in about 1 hour. Brought coupons with me, saved 10%. Service adviser Needed A1 service, but, additionally, battery needed replacement. Was in and out in about 1 hour. Brought coupons with me, saved 10%. Service adviser Oscar was great! Summer Pettigrew recognized me and double-checked work done. What a great staff! More

Friendly fast service Friendly adviser meet me at the car. After learning it is for the recall, he quickly get me going. Nice lounge to wait in and got my car in about an h Friendly adviser meet me at the car. After learning it is for the recall, he quickly get me going. Nice lounge to wait in and got my car in about an hour. More

Great car buying experience This was the first time I was getting a car, and Phil Ha was patient and very helpful throughout the process. He helped me decide and gave me a great This was the first time I was getting a car, and Phil Ha was patient and very helpful throughout the process. He helped me decide and gave me a great price for the vehicle! More

Great experience! Phillip was awesome - great to work with! Contacted Kathy after my tire pressure kept appearing, she answered all my questions and even set me up with Phillip was awesome - great to work with! Contacted Kathy after my tire pressure kept appearing, she answered all my questions and even set me up with an appointment with Sunmer to get this issue checked out. Summer was super sweet and reassured me that this was no big deal, she reset my light and sent me on my way. I appreciate all the hard work Stevens creek provided during my visit!! - Thomas Schumacher More