Honda of Stevens Creek

Smooth stress-free new car purchase After researching and selecting the product of our choice, we opened an online bidding process to find the best price from about 15-dealers. The resul After researching and selecting the product of our choice, we opened an online bidding process to find the best price from about 15-dealers. The results were exceptional and the winning bid from Mark at Stevens Creek Honda finished-off our transaction professionally perfect. From the start, his bid was one of few that provided all of the pricing information up-front and documented in an email. At the dealership picking-up our vehicle, Mark not only performed like a true professional, but also smoothly combined friendly conversation. We strongly recommend Mark Wright and Stevens Creek Honda. More

100% CSAT I bought a 2018 Honda Accord from "Honda of Stevens creek". Ray was the salesman and he helped me with all paper work as real quick and to have a smoo I bought a 2018 Honda Accord from "Honda of Stevens creek". Ray was the salesman and he helped me with all paper work as real quick and to have a smooth buying experience. Thanks Ray. More

Good Deals And Helpful Team The process went smoothly. We worked with Daniel, who understood our needs and requirements well. The specific model that we wanted wasn't available t The process went smoothly. We worked with Daniel, who understood our needs and requirements well. The specific model that we wanted wasn't available the first week we visited . Daniel kept us well informed about the progress and status of the arrival of the car. He also walked us through all the features and important details. More

Sometimes, one is not enough Late last year we decided to purchase a new 2018 white AWD Touring CRV. Our old Honda dealer did not have the car we wanted, so we decided to try Hond Late last year we decided to purchase a new 2018 white AWD Touring CRV. Our old Honda dealer did not have the car we wanted, so we decided to try Honda of Stevens Creek. We found the car we wanted on their website and quickly got the online price from Nick Doshi. We made an appointment with Nick, test drove the car and purchased it the same day. Sometimes, one is not enough. Fast forward to a few weeks ago when we decided to get a second AWD Touring CRV; to settle the ongoing debate about who got the new car to drive to work. This time it was just a matter of calling Nick. He remembered us, knew what we wanted and within a few days we were driving home with second AWD Touring CRV. Nick made the entire transaction simple and quick with none of that old-time car buying hassle. More

Excellent service Johnny is experienced and know the details. He is also a very nice one and even helped to exchange car battery himself when I changed mind and asked f Johnny is experienced and know the details. He is also a very nice one and even helped to exchange car battery himself when I changed mind and asked for it when I picked up my CR-V. Highly recommended! More

Great salesman, funny too! Sam is a great salesman! Funny too! Reminded my wife and I to the TV show "Monk, Mr.Monk"! A slap happy, a happy easy going salesman.No pressure at al Sam is a great salesman! Funny too! Reminded my wife and I to the TV show "Monk, Mr.Monk"! A slap happy, a happy easy going salesman.No pressure at all buying my 2018 Honda CRV. Thank you.😀 More

Excellent service! Johnny went over and above in getting my auto fixed and my Honda back to me. He is one of the reasons why I always bring my car into Honda! Outstandi Johnny went over and above in getting my auto fixed and my Honda back to me. He is one of the reasons why I always bring my car into Honda! Outstanding! More

Poor time management, lack of organization I want to start by saying that I am not a fan of these types of correspondences but I feel the need to advocate for myself as a returning customer and I want to start by saying that I am not a fan of these types of correspondences but I feel the need to advocate for myself as a returning customer and others. I believe it was 9/24 when I booked a 7am appointment over the phone for an oil change for 9/26. I made sure to confirm that the car would be ready by 8am, 8:15am latest. To ensure this, I dropped the car off the night before and noted on the key slip that I had a 7am appointment. I called at 7:05, no answer. Then again at 7:13, answered; after about 15 minutes, the receptionist was able to track down the service advisor and put some heat on the, for lack of a better word, situation. At that point, the receptionist informed me the car would be ready in 30 to 45 minutes. By the time our call ended at 7:23 (even though the car had been there at the time of the scheduled appointment time) this would work - I’d make it to work nearly on time. Ten minutes later the service advisor sent the text to confirm the service requested. Red flag, this indicated that the service had not begun yet. 8:10 I arrived to pick the car up and waited an additional twenty minutes. It took 1.5 hours from the appointed service time to to the key being returned. I don’t find this acceptable. To be very transparent, I was annoyed with the situation because I took advantage of the ability to schedule an early morning appointment and option to drop the car off in advance. When would the car have been serviced if I did not call? Furthermore, if an oil change only takes between 30-45 minutes, as the receptionist suggested on our call, why did it take in total 1.5 hours? In the future should I not drop my car off the night before if I have a 7am appointment, does this cause confusion? If I schedule the first appointment of the day for a service that takes 30-45 minutes, should I assume it will take longer, and why? I am sorry to say I am left feeling less than pleased. I am open to hearing your perspective and solution/plan of action for my next visit. More

Recent Service Experience I usually go to Capitol Honda for all my services but decided to try Stevens Creek Honda out since it was closer. It was a little busy on a Monday aft I usually go to Capitol Honda for all my services but decided to try Stevens Creek Honda out since it was closer. It was a little busy on a Monday afternoon, but I was greeted by Long, who took really great care of me. He took the time to explain each service that my car needed, and showed me the quote at the end. He was prompt & thorough. Definitely will be back for future services! More

Great experience Everybody was nice and helpful! Got the car that my husband and I wanted. My husband and I really like driving my car and feel safer. Everybody was nice and helpful! Got the car that my husband and I wanted. My husband and I really like driving my car and feel safer. More