Honda of Stevens Creek

Beware of this dealer. Two days ago, we made the unfortunate decision to buy a car from Honda Stevens Creek, and it has been an absolute nightmare. During the loan proce Two days ago, we made the unfortunate decision to buy a car from Honda Stevens Creek, and it has been an absolute nightmare. During the loan process, we were shocked when the Honda employee handling our paperwork, Jesse Juarez, suddenly increased the cost of the car by $549. When my husband asked why, Jesse tried to justify it with confusing excuses, first claiming it was a DMV calculation error, then saying that such gaps were normal. It was clear to us that he was trying to cheat us out of $549. What made this even worse was watching Jesse’s demeanor as he did this. He knew we didn’t have the full amount and that we would be paying off this loan for years, yet he wasn’t embarrassed at all about trying to deceive us. It looked so terrible from the outside. As I watched him spin stories to justify the extra charge, I felt a deep sense of shame—not for us, but for him. How could someone be so willing to take advantage of customers who are already financially stretched? When Jesse realized we weren’t going to fall for it, he silently corrected the paperwork and handed it to us to sign without even apologizing. It was a humiliating experience, and the worst part is that this behavior clearly reflects the culture at Honda Stevens Creek. The management, led by General Manager Mr. Phi Le, seems to fully support these unethical practices. We should have walked away right then, but unfortunately, we went through with the purchase. The very next day, we discovered the car had critical defects that were never disclosed to us. When we brought this to Mr. Phi Le’s attention, he flat-out refused to fix the issues and claimed it wasn’t their responsibility to warn us about the car’s problems. This is a terrible approach to customer service, and what’s worse is that they’re doing all of this under the trusted Honda brand, which inspires confidence in people like us. We went to this dealership because we believed that Honda’s name meant we would get a quality car and honest service. We were wrong. Instead, we were deceived and left with a vehicle that’s unsafe to drive. I do not recommend this car dealership to anyone! Beware and do not repeat our mistake! More

They gave me a great deal and my salesman was really professional. I would recommend them to other people. professional. I would recommend them to other people. More

Phil Ha was very helpful, patient, and approachable staff. Very knowledgeable and doesn’t pressure the client to buy immediately. He gave us enough information that we need to know. staff. Very knowledgeable and doesn’t pressure the client to buy immediately. He gave us enough information that we need to know. More

We have gone to Steven’s Creek before and got lucky to get assisted by Sam, he was so great we have gone back and have gotten two more cars with his help. He is excellent at guiding and proving you with w get assisted by Sam, he was so great we have gone back and have gotten two more cars with his help. He is excellent at guiding and proving you with what you’re looking for ! Certainly recommend looking for him if you are looking for a friendly and knowledgeable person! More

The sales rep that help was very helpful and kind and took care of us and made sure our experience great. took care of us and made sure our experience great. More

Representative Andre was a great help and did not give up on my new 2013 camero 2ss. on my new 2013 camero 2ss. More

Had car less than 24hrs and the battery died when it was allegedly “pre-certified” with all the boxes checked which created a lot of inconvenience and unnecessary stress for my elderly mother. I had to have allegedly “pre-certified” with all the boxes checked which created a lot of inconvenience and unnecessary stress for my elderly mother. I had to have them correct their system to make sure phone numbers were in the correct place as my mom’s landline was in the mobile cell field. Although I specifically instructed to use my mobile number to support my mother, they still used the landline. So I wasn’t getting any notifications. There was no offer of compensation other than to fill the gas tank full but that wasn’t even done. So I didn’t leave until it was filled. The service department said the sales department is separate so I would need to follow through separately. Whatever. I found a sales manager and got it sorted out. I think. At the moment I’m not a fan of Honda and have had better experiences with other car dealerships. More

Excellent! Fantastic -Best Honda Dealership in the Bay Area! Definitely recommend. Great service and staff! Fantastic -Best Honda Dealership in the Bay Area! Definitely recommend. Great service and staff! More

Amazing and excellent. Very kind and thank you. I really appreciate you for your hard work. Very kind and thank you. I really appreciate you for your hard work. More

Mr. Phil Ha was very polite, and I had a very good experience with him. I would love to be his customer in the future! experience with him. I would love to be his customer in the future! More