Honda of Stevens Creek

The dealership was neat and organized. In addition to that, the salesmen were also very helpful and kind. In addition to that, the salesmen were also very helpful and kind. More

My experience while shopping for my new car went smoothly and because I wasn't rushed into making this purchase I was able to take my time and proceed with the purchase with ease of mind. and because I wasn't rushed into making this purchase I was able to take my time and proceed with the purchase with ease of mind. More

You have many very good quality cars The people who work are friendly and attentive to their work work are friendly and attentive to their work More

Really good experience. They had the car ready for me for test drive and got a good deal They had the car ready for me for test drive and got a good deal More

Helped out and was fast and super easy! Got straight to the point and gave me a great deal! Got straight to the point and gave me a great deal! More

Nice service a recommend to my friend and family, Scott very nice person and Johnny very nice person and Johnny More

Loved working with Abdel Terfai and Amine Kedir! Easy to work with the entire time! Easy to work with the entire time! More

Eric, my sales consultant was very helpful and patient with me during this whole process. We spent the morning deciding which car was best for my needs and I was very appreciative of that. Everything went with me during this whole process. We spent the morning deciding which car was best for my needs and I was very appreciative of that. Everything went very smoothly and I really am glad with my decision. More

Andre is awesome! He was able to help me check out the car and made the process smooth! He was able to help me check out the car and made the process smooth! More

I strongly advise anyone considering Honda Stevens Creek to think twice before doing business with them. My experience was nothing short of disastrous, and it speaks volumes about the deceptive practices an to think twice before doing business with them. My experience was nothing short of disastrous, and it speaks volumes about the deceptive practices and poor management led by Mr. Phi Le, the General Sales Manager. Two days ago, my wife and I purchased a car from this dealership, and the entire process was a nightmare. From the start, the dealership tried to take advantage of us in multiple ways. Initially, they presented a price that was $1,500 higher than what was advertised on their website. When I pointed out the discrepancy, they corrected it, but then added two insurance products—“Theft Protection” for $995 and “Phantom” for $99—claiming the car could only be sold with these add-ons. It was only after I insisted that this was illegal under California law that they reluctantly removed one of the charges, but I was still pressured into purchasing the $99 insurance. But that wasn’t the only attempt to deceive us. During the loan processing, Jesse Juarez, who was handling our paperwork, suddenly increased the cost of the car by $549 without any valid reason. When I questioned this, Jesse fumbled through a series of excuses, first blaming it on a DMV calculation error and then saying that such gaps were normal. It was clear to me that he was trying to cheat us. What made this even more infuriating was Jesse’s complete lack of remorse. He knew we didn’t have the full amount and that we would be paying off this loan for years, yet he wasn’t embarrassed at all about trying to deceive us. It was as if he thought we wouldn’t notice or that we wouldn’t care. I felt a deep sense of frustration and betrayal—not just because of the money, but because of the blatant dishonesty. When I pushed back on the $549 increase, Jesse finally printed out the correct paperwork, but did so in complete silence, without even an apology. I was left stunned by the audacity of it all. But the worst was yet to come. From the very beginning, the entire process was overseen and influenced by Mr. Phi Le, the General Sales Manager. The next day, we discovered that the car had serious, critical defects that were never disclosed to us. When I brought this to the attention of Mr. Phi Le, I was met with indifference and denial. He refused to take any responsibility, stating that it wasn’t their job to inform us about the car’s problems and that we should have figured it out ourselves. His approach was cold, dismissive, and frankly, insulting. I was shocked that someone in his position could be so indifferent to customer concerns and so unwilling to make things right. It became clear that this wasn’t just a case of one bad employee—this was a systemic issue, starting from the top. Mr. Phi Le’s leadership clearly fosters an environment where deceit and dishonesty are acceptable, and where customer satisfaction is the least of their concerns. We trusted Honda Stevens Creek because of the Honda name, believing that we would receive honest service and a quality product. Instead, we were met with deception, poor management, and a complete lack of accountability. This experience has not only left us financially burdened but has also shattered our trust in the Honda brand. I cannot stress enough how important it is to avoid this dealership. If the General Sales Manager himself is willing to brush off serious issues and prioritize profits over integrity, it’s clear that this dealership is not one that can be trusted. Save yourself the heartache and take your business elsewhere. More