Honda of Stevens Creek

Usually Good..This was a challenge. I have been taking our cars here for more than 15 years. I'm on my second service director and countless service consultants. This last visit there wa I have been taking our cars here for more than 15 years. I'm on my second service director and countless service consultants. This last visit there was a problem with the roof molding on my 2017 Pilot. I asked for the service advisor, Tam, to let me know what my options are for repair. Long story short he didn't do anything. I found the solution myself and presented it to Tam. Tam became argumentative and lest just say less than helpful. The service advisor Rick P. stepped in and had me bring it back in. He worked with me to apply the fix as dictated by a Technical Service Bulletin as the issue was a known problem. Upon arriving Abdel was very friendly and helpful. However this time when asked how long it would take he pointed my back at Rick instead of processing the service himself. Its not really a big deal, especially if he doesn't know what to do. But Rick, and I, thought he should know. In any case Rick stepped again and got the problem solved. This was an unusual one but there were clear areas were the service could be improved. Particularly in Tam's case. However, I will continue to bring my Honda vehicles here and work with Abdel and Rick. More

It was great experience! Abdul Terfai did a great job answering all our questions, showing us options. Was very patient and friendly. The entire process was easy. answering all our questions, showing us options. Was very patient and friendly. The entire process was easy. More

Very good! Provided ETA for the service was on time! The Very good! Provided ETA for the service was on time! The service done was well explained thoroughly by the rep. They have a good customer service! Very good! Provided ETA for the service was on time! The service done was well explained thoroughly by the rep. They have a good customer service! More

Excellent customer service from Dan. He was professional and punctual. Service was done on time with no hassle. Thanks for taking care of all my needs. and punctual. Service was done on time with no hassle. Thanks for taking care of all my needs. More

Great service and delightful employees I brought my car to this dealership last week for B17 maintenance. The service Advisors, Summer and Daniel; and the service Director, Rick, were polit I brought my car to this dealership last week for B17 maintenance. The service Advisors, Summer and Daniel; and the service Director, Rick, were polite, friendly, and very approachable. Daniel got the paperwork written up and also let me know there are 2 recalls on my car. I decided to let them take care of the recalls as well. The waiting room was clean and safe. I will recommend this dealership to others. More

Great touchless service of Honda Fit This service location was great on online scheduling (many times/dates to choose for convenience), car drop off was timely and simple (they have your This service location was great on online scheduling (many times/dates to choose for convenience), car drop off was timely and simple (they have your paperwork ready when you show up) with everyone masked and protected (you don't touch anything), return for pick-up with cell notification of car ready and link to pay, and easy pick-up with signing receipt on phone. More

Service was good and was well described at the end. We got insights into what we should be careful about and what we are doing well in driving. got insights into what we should be careful about and what we are doing well in driving. More

Thank you Jhonny Nugyen always great To get help from you. We will keep coming back because people like you. We had being going there for years. you. We will keep coming back because people like you. We had being going there for years. More

Great service. Fast and efficient. Social distance procedure was on point . Waiting area clean. They sanitized my vehicle for free. Vehicle finished ahead of schedule. procedure was on point . Waiting area clean. They sanitized my vehicle for free. Vehicle finished ahead of schedule. More

Great customer service from Ali on getting the vehicle ready and being upfront with excellent price! As a loyal Honda owner, I will definitely come back to same dealer and agent when I decide to buy anoth ready and being upfront with excellent price! As a loyal Honda owner, I will definitely come back to same dealer and agent when I decide to buy another vehicle! More