Honda of Stevens Creek

I went in recently for a paint defect on my 2020 Honda civic with less than 3k miles on it. Horrible paint flaking on the door handles and mirror caps but Steven's Creek Honda had no intention of helping civic with less than 3k miles on it. Horrible paint flaking on the door handles and mirror caps but Steven's Creek Honda had no intention of helping me out and Corporate Honda claimed it was an environmental issue and refused to cover the parts. This could be hundreds of dollars in repair for something I had no way of preventing. What is a clear defect in either the clear coat application or manufacturing was passed off as not a Honda problem but a me problem. I've never had an issue with Honda paint until I owned this civic. Needless to say I won't be spending another dime with Honda if this is how they support and stand behind their vehicles, that is to say they stand far away from it and point their fingers anywhere but themselves. I don't even want to utilize the last year of Honda care at this dealership with the way they handled my query. From the beginning they cast doubt as if I had done something to weaken or destroy the paint when clearly these parts were the issue when the rest of the car was fine. They even said themselves that the effected parts were produced independently of the rest of the car and if I had done something to destroy those parts you would assume the surrounding area would also be damaged. But to them it's customer at fault with not even an offer to make it right with partial coverage. More

This is about the 6th time this has been sent to me. I’ve submitted my reviews over and over and over again. So this time I’m letting you know to please stop asking and sending me this same surgery. I’ve submitted my reviews over and over and over again. So this time I’m letting you know to please stop asking and sending me this same surgery. More

We had a great experience with the trade in and purchase of our vehicles. The sales people were great of our vehicles. The sales people were great More

Good experience! Very much helped with all my answers and questions ! it was a fast experience Very much helped with all my answers and questions ! it was a fast experience More

Kevin and Jay were excellent sales representatives. They clearly explained the services offered and assisted us through the car purchasing process with barely any issues. I felt welcomed and would come They clearly explained the services offered and assisted us through the car purchasing process with barely any issues. I felt welcomed and would come to this dealership and interact with the both of them again. More

Very happy with the new car purchase. Abdel was very helpful and helped me all the way - from research to the moment I stepped out of the dealership with the car key. Abdel was very helpful and helped me all the way - from research to the moment I stepped out of the dealership with the car key. More

Very good service and employees are friendly. We had a great smooth experience buying our truck We had a great smooth experience buying our truck More

Great customer service and attention to the customer needs. Great deal. Happy with the buying. needs. Great deal. Happy with the buying. More

Brought my CR-V in for a recall and was told I needed to pay a $215 diagnostic fee that would be refunded when the problem was found. Got the car back with the bill and a test sheet that would need to be b pay a $215 diagnostic fee that would be refunded when the problem was found. Got the car back with the bill and a test sheet that would need to be brought back in 1K miles to validate the problem?? - ha ha, the $215 joke is on me! They also had trouble with the Fumoto quick release oil drain plug and "...will not be responsible for any damage that may occur during the process to remove it". Really? I had to send them a youtube video on something my 14 year old can figure out. Save yourself the headache and go elsewhere! More

This is the third car I bought from this dealership through Sales agent Naresh Doshi. Execellent service and best agent. He is fast and explained very well. He always greets and remembers whenever he s through Sales agent Naresh Doshi. Execellent service and best agent. He is fast and explained very well. He always greets and remembers whenever he sees me at the dealership for car service. Professional and very nice person. I am a very well satisfied with my Honda cars More