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Honda of Stevens Creek
San Jose, CA
1,392 Reviews
At our San Jose new and used Honda dealership, our goal is to make your car purchasing experience positive. If you're new to the car buying process, wish to view the new Honda lineup, or want to test drive a used car in San Jose, the folks at Honda of Stevens Creek want to help! We're proud to serve drivers who live in the greater Bay area including Fremont, Sunnyvale and Palo Alto, California. Whether you're in the market for a new Honda, used car, or you're just looking for an OEM Certified Honda auto repair shop, Honda of Stevens Creek is your destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 6:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 AM
Tuesday 8:00 AM - 6:30 AM
Wednesday 8:00 AM - 6:30 AM
Thursday 8:00 AM - 6:30 AM
Friday 8:00 AM - 6:30 AM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
By Type
Showing 1,392 reviews
September 20, 2005
Organization: Honda of Stevens Creek Purpose of Organization: Honda of Stevens Creek Purpose of Visit: Sales Review site - http://www.dealerrater.com/dealer/add-review.asp?dealerid=6724 In Organization: Honda of Stevens Creek Purpose of Visit: Sales Review site - http://www.dealerrater.com/dealer/add-review.asp?dealerid=6724 In late July'05 I visited this and 3 other Honda dealerships to buy Odyssey Touring DVD/Nav (fully loaded). The other 3 dealerships gave me very competitive rates and in a very polite manner. Considering that MSRP was $39010, the best quotes were $37500-$37800 from the other dealerships. But the visit to this dealership (Honda of Stevens Creek) was like visiting hell. Even though the sales person was very polite, the sales manager was not. And when I tried to walk out, he insisted that I offer him a target price I would like him to meet for the new Odyssey. So I quoted the best offer I had from another dealer, and he became instantly beligerent and quoted $6000 more than what the other dealers had quoted. His quote was $44000. I told him that this was a very bad joke, considering that MSRP was $39010 and best quotes were $37500-$37800. At this he made insulting remarks and that he does not have to listen to me. All this happened after he requested me to not leave and to suggest a price I was looking at for this van. These other dealerships were Anderson Honda (Palo Alto), Larry Hopkins Honda (Sunnyvale), and one in Capitola. All 3 were very friendly and polite. I finally bought the van from Larry Hopkins Honda. More
by sunnyca
Employees Worked With
(Senior) Sales Manager
February 24, 2005
I got really bad service experience at this dealer recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency accommadation at Truckee and vehicle repair. What happened is that my Honda Element received a 22500 mi service at Honda of Steven Creek on 01//15/2005 before the vehicle hit on the road to Reno, NV on 01/16/2005. The service man who did the work on my Element didn't tighten (I guess he lost his mind during the work) the oil drain plug at the end of service. That caused oil drain plug loosed and lost while the vehicle was running on highway 80 at 7pm close to Soda Spring, CA. All motor oil was lost suddenly. I called AAA emergency towlling service upon the vehicle broke down. The car was towed to nearby Truckee,CA. My family was forced to stay at a motel in Truckee through AAA emergency assistance. AAA authorized repair center in Truckee found such poor service that caused the broke-down. The bad service could cause severe damages to my Element's engine.<br>Now even more than 30 days past, Honda of Steven Creek has not paid any compensation for damages and the cost by the bad service.<br><br>Do I recommend this dealer to other people for their car services? Of course NOT. I want to pay service to maintain my vehicle in good condition rather than pay Honda of Stevens Creek to harm it. Right?! More
by phwu888
