Honda of Stevens Creek

My husband and I were looking for a car for our daughter. We found a pre-ownd 97 Saturn coupe on their lot. The sales associate stated that it was a trade-in and that "they only keep the best cars to sell We found a pre-ownd 97 Saturn coupe on their lot. The sales associate stated that it was a trade-in and that "they only keep the best cars to sell...the rest (implied the ones that need work) go to action". He continued to say that the car had been totally looked over by the service department and was in tip-top condition. We test drove the car, liked it, and purchased it. The finance guy actually echoed what the salesman had said, that the car was completely checked out and that they only kept the best for re-sale. On the way home over Highway 17 both the oil and the temperature lites went on. When we got it home we realized the the oil was really old and obviosly hadn't been changed in over 10,000 miles and that there was hardly any coolant in the radiator. Upon further inspection the hoses not easily visable needed replaceing and the brake fluid was very low. There wasn't even any wiper fluid! What exactly did theur service department do? My husband was a mechanic while putting himself through school, so he was able to spend an entire day servicing the car. My daughter drove it for a week and the alternater went out and the battery needed replacing. This has been a nightmare. Countless hours have been spent on this lemon! What burns me is that we went to a "reputable dealer" to avoid this type of rip-off. We could have easily taken our chances at one of those from-the-auction mini dealerships...but we wanted reliability for the price we could afford. We will NEVER patronize Stevens Creek Honda and will tell anyone who will listen what a bunch of liars work there. More

We decided to buy Honda Odyssey. My wife stopped by on weekend, drove the car, and was given "estimated" price range. It was on the good side, and few days after we showed up together with the intention t weekend, drove the car, and was given "estimated" price range. It was on the good side, and few days after we showed up together with the intention to close the deal. I also asked about financing options. Once sales person sow my "monthly salary" figure on the application, he changed this tactic completely. He came with price offer ~$3,000 higher then he promised before. When I asked what happened he answered "you should be ashamed to bargain with this type of income". Obviously, we left this dealership w/o car and with very bad feeling. I'm not recommending to use this dealership services to ANYONE! More

Organization: Honda of Stevens Creek Purpose of Organization: Honda of Stevens Creek Purpose of Visit: Sales Review site - http://www.dealerrater.com/dealer/add-review.asp?dealerid=6724 In Organization: Honda of Stevens Creek Purpose of Visit: Sales Review site - http://www.dealerrater.com/dealer/add-review.asp?dealerid=6724 In late July'05 I visited this and 3 other Honda dealerships to buy Odyssey Touring DVD/Nav (fully loaded). The other 3 dealerships gave me very competitive rates and in a very polite manner. Considering that MSRP was $39010, the best quotes were $37500-$37800 from the other dealerships. But the visit to this dealership (Honda of Stevens Creek) was like visiting hell. Even though the sales person was very polite, the sales manager was not. And when I tried to walk out, he insisted that I offer him a target price I would like him to meet for the new Odyssey. So I quoted the best offer I had from another dealer, and he became instantly beligerent and quoted $6000 more than what the other dealers had quoted. His quote was $44000. I told him that this was a very bad joke, considering that MSRP was $39010 and best quotes were $37500-$37800. At this he made insulting remarks and that he does not have to listen to me. All this happened after he requested me to not leave and to suggest a price I was looking at for this van. These other dealerships were Anderson Honda (Palo Alto), Larry Hopkins Honda (Sunnyvale), and one in Capitola. All 3 were very friendly and polite. I finally bought the van from Larry Hopkins Honda. More

I got really bad service experience at this dealer recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency accommadation at Truckee and vehicle repair. What happened is that my Honda Element received a 22500 mi service at Honda of Steven Creek on 01//15/2005 before the vehicle hit on the road to Reno, NV on 01/16/2005. The service man who did the work on my Element didn't tighten (I guess he lost his mind during the work) the oil drain plug at the end of service. That caused oil drain plug loosed and lost while the vehicle was running on highway 80 at 7pm close to Soda Spring, CA. All motor oil was lost suddenly. I called AAA emergency towlling service upon the vehicle broke down. The car was towed to nearby Truckee,CA. My family was forced to stay at a motel in Truckee through AAA emergency assistance. AAA authorized repair center in Truckee found such poor service that caused the broke-down. The bad service could cause severe damages to my Element's engine.<br>Now even more than 30 days past, Honda of Steven Creek has not paid any compensation for damages and the cost by the bad service.<br><br>Do I recommend this dealer to other people for their car services? Of course NOT. I want to pay service to maintain my vehicle in good condition rather than pay Honda of Stevens Creek to harm it. Right?! More