Honda of Slidell

Everyone I met was very friendly and helpful. Charity, my service advisor, sent me a detailed report of recommendations that was easy to read. She kept me updated on the status of my vehicle. I would de my service advisor, sent me a detailed report of recommendations that was easy to read. She kept me updated on the status of my vehicle. I would definitely have my car repaired there again. More

Took my Honda Civic Hybrid in for the 30,000 mile recommended service. The time it took to complete the service was exactly what they quoted me when I made the appointment even though I added one iss recommended service. The time it took to complete the service was exactly what they quoted me when I made the appointment even though I added one issue to the service call. The staff was friendly on the phone and in person. I do feel that they could do a better job of explaining what service will be performed on the vehicle and what, if any, options I have with regards to that service. I assumed that there was a set service standard for 30,000 miles as was implied in my manual, but I got charged for "Premium" service and I wasn't offered a choice beforehand. After seeing this on the bill, I asked for a brochure that specified what service was performed. When I got home with the car, I thoroughly looked through the pamphlet and saw that the package included replacing the windshield wiper inserts, along with quite a long list of services and inspections. The inserts for the hybrid model are hard to find in auto parts stores and we get a lot of rain in Louisiana, so I was happy this was included. I immediately went outside to check and they HAD NOT been replaced! As a result, I now wonder what else on the list was not done since I can't easily check most of the other items. Most unfortunate, is that this is the second time they did not replace the wiper inserts on my vehicle. Last time it happened, I had brought the car in for a routine oil change and asked to replace the inserts because they were cracked and streaking. Since I was aware of the need that time, I checked before leaving and when I notified them of the oversight, they quickly apologized and put new ones in. I live in Metairie and drive 40 minutes to Slidell, so today when I called, they offered to mail me the inserts. At no time was I offered any financial compensation or additional discounts to make up for the issue. I won't use this location again for service. More