Honda of Sarasota - Service Center

Jessica was excellent. Kept me informed very pleasant and helpful. I love the video of the work being done. Whoever worked on my car. Did an excellent job Kept me informed very pleasant and helpful. I love the video of the work being done. Whoever worked on my car. Did an excellent job More

Our service provider, Darin, was courteous and efficient, but they did not do the wiper blade replacement requested initially and then declined to do it because they said the existing blades were aftermarke but they did not do the wiper blade replacement requested initially and then declined to do it because they said the existing blades were aftermarket. There was no explanation of why that prevented them from doing the replacement— never mind that the prior wiper blade replacement had been done by them. Second, another service person contacted me about a tiny, virtually unnoticeable chip on the windshield and suggested I get a windshield replacement. That led to conversations with my insurance provider, at which point I had received a picture of the chip. After explaining that, I was referred for a windshield repair instead of a replacement. It happens that the windshield repair place were happy to replace the wiper blades too, but this involved unnecessary time and effort initiated by someone who clearly wanted to order us a new windshield. Our 20 years of purchasing cars and servicing them at this dealership when it was Wilde Honda were flawless and hassle free. This experience under new ownership was not. More

Joe Cardaro is the most professional service department representative that we have dealt with in 4 decades of car ownership. We are very pleased that Honda of Sarasota values his excellent working relatio representative that we have dealt with in 4 decades of car ownership. We are very pleased that Honda of Sarasota values his excellent working relationship with customers; we recently switched from Venice Honda and we are also pleased with our new sales guy, Todd Flournoy More

Darin always remembers me and my vehicle and adds in coupons before I even have time to find the email. He keeps me informed on the status of my vehicle and always manages to get me in and out faster th coupons before I even have time to find the email. He keeps me informed on the status of my vehicle and always manages to get me in and out faster than I expect. More

I had my car serviced because of a recall notice last week. Jessica was an excellent service person, explained everything and was extremely polite and professional. week. Jessica was an excellent service person, explained everything and was extremely polite and professional. More

Well it’s changed from previous dealership. No car wash being offered, very noisy in check in area and no donuts or fruit. No car wash being offered, very noisy in check in area and no donuts or fruit. More

Everything was smooth and easy with my service. Not much more to say about it. Not much more to say about it. More

Efficient. professional. Nice guys. Will return for other repairs. Car is old but runs well. professional. Nice guys. Will return for other repairs. Car is old but runs well. More

Not happy with service. Did not check air filter, cabin air filter. No mention of recall. More interested in selling more services. If I didn't have a service contract I Did not check air filter, cabin air filter. No mention of recall. More interested in selling more services. If I didn't have a service contract I would not be back More

Disappointed recall parts were not in stock. Understandable that there is a national recall, but 2 different recalls with no parts means another 2 trips to the dealer as apparently the steering Understandable that there is a national recall, but 2 different recalls with no parts means another 2 trips to the dealer as apparently the steering issue has a national shortage. The idea that I have to call every 2 weeks to chase down parts is absurd. Poor customer service means poor customer retention. I’m More