Honda of Sarasota - Service Center

Helpful and make you feel confident that the repair to my car will be completed. car will be completed. More

Made an appointment with dealership, arrived at my appointment time. When arrived was greeted by the gentleman who drives the vehicles he was amazing. Then I stood there for 5 minutes while Bryan and appointment time. When arrived was greeted by the gentleman who drives the vehicles he was amazing. Then I stood there for 5 minutes while Bryan and also a gentleman who looked like he was a supervisor in a black polo had the look as if they didn’t want to help me. Eventually I was lined up with Bryan and the gentleman with the black polo got up and went over to another advisor spot to feel the air conditioning. So after I was checked in and waited for my appointment, I waited in the room for results. I received the video from the technician with results initially and then Bryan comes to show me results. So while Bryan was showing me my initial results another gentleman comes over and takes him away and then they comes back with a quote that was 4 times as much for a car with 59k miles on it. So the quote I was given for 800 dollars didn’t guarantee it was going to fix my problem. They needed me to pay that in order to further diagnose my problem. I disagreed and also had to mention to Bryan that I have the extended warranty. So he states he is going to contact them. I waited longer at the dealership and then after that I was told he couldn’t get a hold of them and he checked me out stating he would give me my diagnosis for free. When I had never really had a diagnosis. When I left the dealership I was told he would call me on Tuesday with the results from the warranty. It is now Thursday and I never got the return phone call with the information from the warranty results. So I was left hanging and no word from them as of yet or even a follow up but this survey More

On time, professional and helpful. (Ok I guess I need 15 words so here ya go.) (Ok I guess I need 15 words so here ya go.) More

This service appointment took 7 hours. This is the second time this happened to me. Apparently, a couple of service folks did not come to work. I feel that you are overbooked & under sta This is the second time this happened to me. Apparently, a couple of service folks did not come to work. I feel that you are overbooked & under staffed. More

Bryan always goes out of his way to explain any issues with my car and helps me to prioritize maintenance when my budget is limited. with my car and helps me to prioritize maintenance when my budget is limited. More

It took over three hours, even with an appointment to get serviced. Even then, I had to raise a little fuss to find out what was going on. Unacceptable! serviced. Even then, I had to raise a little fuss to find out what was going on. Unacceptable! More

My experience at Sarasota Honda was great, my car was serviced promptly and Darrin did an excellent job of keeping me informed as to the status of my car and the repairs. serviced promptly and Darrin did an excellent job of keeping me informed as to the status of my car and the repairs. More

I have always had great service from Honda of Sarasota and Darin. Thank you, again. and Darin. Thank you, again. More

The entire “option of a loaner vehicle” is non existent, and the cost of service for what was for mostly Honda recall items was ridiculous. and the cost of service for what was for mostly Honda recall items was ridiculous. More

I had an appt guy never showed up after they moved the appointment 1 day ahead. Then you have your agent tell you I have to fix my wipers but reminded her that Alan is on vacation. They made me wait for appointment 1 day ahead. Then you have your agent tell you I have to fix my wipers but reminded her that Alan is on vacation. They made me wait for almost 2 hours after I told them to keep me updated when their staff was going to be in. But never showed up! I was getting my dings on our truck fixed which we paid for BUT the paint is not covered! I never dealt with this kind of service. When I expect you to fix dings, one should expect to fully fix it not half done. So I’m never buying a car from HONDA that’s for sure not serviced it from Sarasota Honda. Avoid avoid avoid! More