Honda of Princeton

A Nice Way to Start the Week!!! From the time I drove into the dealership with my old Honda and left with the new Honda, the experience was dare I say enjoyable. From the time I drove into the dealership with my old Honda and left with the new Honda, the experience was dare I say enjoyable. More

Amazing It was great experience. It is best dealership I have went to from Customer service to the people. And Uma and raza were great help in picking out my It was great experience. It is best dealership I have went to from Customer service to the people. And Uma and raza were great help in picking out my car. More

Absolute Nightmare/Certified PreOwned 2013 Honda Accord EX-L This review comes after much aggravation. I have pre written this review over the course of time while going through all of this so excuse me if I re This review comes after much aggravation. I have pre written this review over the course of time while going through all of this so excuse me if I repeat some things. I purchased a Certified Pre Owned 2013 Honda Accord EX-L with 30,000 miles for $21,858 a month ago now and it has been a complete nightmare. I traded in my 2008 Mitsubishi Lancer with 200,000 miles and was given a nice amount for trade, which please me very much so. I am a mom with two children, so this car purchase was an upgrade for me. I originally dealt with Dalton and Mike Diaz who where absolutely wonderful. I have no issue with the Sales team, they are really good people that try to satisfy you and make it as pleasant as possible. I purchased the car that day. That night when I took it home, I noticed the car jerks in first gear. I took it back immediately the following morning. To be honest I didn't want the car after that, I asked them if they would take the car back and sell me something else. They said no all sales are final and wouldn't swap out the car but offered to fix it under warranty. As a consumer I am thinking 30k mile car with a transmission issue, its a future nightmare. I called my lender and I told them of the issue I have with the vehicle and I asked them if I could trade it in, please keep in mind I have only had the car for two days at this point, and I was already told they refused to swap and I'm stuck with this car! After expressing my concerns with the Lender, they decided to place the loan on hold, meaning they wouldn't finalize the loan until the issue was fixed or they agreed to a swap. At some point Jon Schaffer became involved, because I wanted a car but not this one with a transmission issue. Even if they fixed it, I would be relying on the work of the technician that did the work. After many phone calls back in forth between the dealer and the lender I finally agreed to let them fix the vehicle. The lender did not want to finalize until the vehicle was fixed which caused more problems, in which I believe this incident contributed to the reason why Dalton is no longer with them as Used Sales Manager. Its sad because he wasn't the problem in my opinion. It gets worst.... So the service manager drives my car and he notices the "slight jerk" or "pulsation" as he termed it and then proceeds to tell me that this is normal and characteristic of Honda CVT Transmission vehicles! He did point out he felt pulsation in the brakes, so they offered to machine the rotors because I just brought the car yesterday. Turns out the rotors were warped. They sold me a certified pre owned vehicle with warped rotors! I was appreciative, because I didn't notice it, but only thing I was really concerned with was the jerking in first gear. My 200K miled Lancer has a cvt trans and it never jerked. We drove another Honda Accord same year, make, and model off their lot and it did the same thing. I was disappointed but accepted their logic and left. As I drove home the jerking bothered me and I kept thinking this can't be normal. Almost caused an accident because the jerking became violent on acceleration, but Honda thinks this is normal. So I did some research and I saw other people were having the same issue. I found this information on a Accord Owner Forum. One guy posted that he was having the same issue and mentioned there was a service bulletin connected to this issue. Honda issues a service bulletin for this issue but not a recall, meaning they know its an issue but unless you notice it your going to get screwed when your transmission fails after the warranty expires. I called Corporate Honda and filed a complaint, because I wanted it documented in case of injury due to this issue. It jerked and lunged when coming to stop between 10 miles per hour and 0 miles per hour and occasionally accelerating, which is a safety issue! The fact that Honda Corp has a service bulletin for this issue, they are aware of the issue with their transmissions, but refused to do a recall, and since I drove another from Princeton Honda lot with jerking in 1st gear that was deemed "normal". I would be careful about purchasing a 2013 from them, because there are others on there lot that have this issue. I have driven a total of 3 cars all EX-L models and they all jerk, and the service manager will try to persuade you that this is normal behavior and its not, but since the service bulletin was applied to my car, it didn't jerk, well what do you know! The transmission issue was fixed after I brought up the service bulletin, which they initially tried to say didn't apply to my car. But they fixed it and I was happy. The next day my brakes begin to squeal. I took it back to the dealer where they then resurfaced the break pad and used anti-squeal. I drove home and it didn't squeal and I was relieved. The next day it begins to squeal again, but I have missed so much time from work due to issues with this car, I couldn't take it back immediately. Now the breaks where squealing worst then before and continuously. I took the car back yesterday and I couldn’t stay and of course there are no loaner vehicles available. They offered me a rental car from Avis that I had to put a hundred hold on my card, and at this time is not possible. I asked the Service manager will they replace the rotors and brakes, because you sold me car with warped rotors for one, and they have already been serviced twice! The whole point of buying a certified pre owned vehicle is so that the customer can have a piece of mind when buying a used car. I have been extremely patient with this dealership trying to give them the opportunities to rectify the issues as they occur. Update: The dealer replaced rotors and brakes but I had to sign a waiver basically stating that the car was sold to me up to spec with Certified Pre Owned Program (which is a lie, because the rotors where warped day one of purchase) and that this a good will replacement and will no longer be responsible for any items not included under warranty. I signed it because I just put all that I had on a down payment for that car so a 600+ dollar brake job was not in my budget. As of last night I had to call road side assistance because my trunk wouldn't stay closed. I went to dinner for Mothers Day how embarrassing that you to put things in the trunk and it won't stay closed. I couldn't drive the car with the trunk unsecured so I paid for transportation for my children and mother to get home so they didn't have to wait out there with me. I called Princeton Honda today and didn't give my name because by now I have service history a mile long with this vehicle. I told them my trunk wouldn't close is this covered under warranty. They told me I would be charged a diagnostic fee and then they would determined if its under warranty. At this point I am just tired. I have only had the car for a little under a month so I still have bumper to bumper coverage. Day one when the transmission issue was noticed I told them I didn't want the car and to take the car back and sell me another one. They outright refused, which in my opinion would have been the right thing to do. I came there to buy a car so if that one had an issue I would gladly brought something else from them. I was asking for my trade or my deposit back , I just wanted to be swapped out, this is still day 1 of purchase. I have written a email to the General Manager which is mirroring this review in level of detail with a read receipt. He has yet to return either a phone call or email. I have filed several complaints with Honda Corporation about this car. Oh and Mc Scafner did offer a trade but it would have been a new deal altogether. They would buy my car back for 17.5 although I signed for 21,858 after all the fees and add ons, taxes, tags etc. I would have had to take 4k plus in negativity equity. Mind you this is a new deal, meaning they get a second commission because its a new sell. Doesn't sound like a good business or honest people. They took full advantage of me and I will not stop until I rid of this car. I don't care if I have to call TV news station, start a blog, tell everyone I see how bad my experience was or show up to this dealership every weekend with my car for service and personally introduce myself to every customer. My co worker almost brought the same car I did, after seeing all the issues I was having the dealer she told them she wasn't coming back and instead went and bought a Toyota. After my brake service my transmission is now acting up again. I have had it and will start consulting with a lemon law attorney. I have recorded every phone call from day 1 on purchase, I have all my service records. I recorded phone conversation of them trying deny the services that where done, then later admitting to having done the service. I am at my wits end with this car and this dealer. I was referred here by a friend that spoke highly of this place, who brought a car here and refers a lot of people to this dealer. Its safe to say he will no longer purchase cars from this dealer or refer anyone here. I do not know why a supposed reputable dealer would treat me this way. Through out the whole process I have been patient and kind. I have not written one bad review until now, and even continued to give them good reviews after services. Its really sad because they know there are multiple vehicles on their lot with transmission issues and they will sell them as certified pre owned without fixing them. I intend on filing a complaint which every agency I can until my voice is heard and my problems are solved. I do not deserve this. I could see if I purchased a 10 years old car with over 100k miles on it but I brought a 2013 Certified Pre Owned Honda Accord EX-L with 30,000 miles. More

Miracle Deal Since Miguel Rhodas and I were friends in high school, I saw his car deal photos on Facebook. I needed a car so I decided to go to him and see if i co Since Miguel Rhodas and I were friends in high school, I saw his car deal photos on Facebook. I needed a car so I decided to go to him and see if i could at least get advice on what I can do to get a car. I honestly didn't think that I was going to get a deal and a car after meeting with him and negotiating with my mother and I Not only was his service very professional but was very helpful and informative on how to finance a car. Miguel currently to me is the best salesman I have ever come across because of how attentive he was when negotiating. I learnt a lot from him of how my credit really affects my future and how I can keep making it better and better. I am very grateful to have visited the Honda of Princeton and would highly recommend it to anyone to Miguel if they need a car or advice of getting a car. More

Professional Service The customer service Rob provided was fantastic. He was able to provide a thorough evaluation of the service needed and offer a competitive price for The customer service Rob provided was fantastic. He was able to provide a thorough evaluation of the service needed and offer a competitive price for the repair work. The work was finished in a timely fashion and the job was done right the first time. I no longer live in the area, but Rob's service and professionalism was such a dramatic improvement over my local service center that the extra drive was certainly worth it. Thanks again, Rob! More

Awesome service, staff and vehicles The service received from the entire Honda Team at this location was great. My Sales Representative , Miguel was thorough , efficient , friendly , The service received from the entire Honda Team at this location was great. My Sales Representative , Miguel was thorough , efficient , friendly , had great knowledge of vehicles and was open to any and every concern or questions asked. I received a good deal and left feeling confident that I made the right choice .....can't go wrong with a Honda More

Love Homda!!! I have had great experiences with Hondas, so naturally turned to them when it was time to replace my CRV (252,000 miles.) I turned to certified used I have had great experiences with Hondas, so naturally turned to them when it was time to replace my CRV (252,000 miles.) I turned to certified used Honda sales. Miguel was my sales executive, and he was fantastic - knowledgeable,responsive, and respectful of my needs. Thanks a million, Miguel! More

Fantastic experience. Me and my wife purchased a 2014 Civic from the dealership. My sales executive Miguel Rodas was knowledgeable and friendly. He patiently walked me thro Me and my wife purchased a 2014 Civic from the dealership. My sales executive Miguel Rodas was knowledgeable and friendly. He patiently walked me through all the options in our price range.We visited couple of dealerships before making the final decision. Princeton Honda offered us the best deal in my budget and Miguel helped us to close this deal. It was a great experience overall. Thanks Raza for completing all the paperwork in time. More

Wonderful experience The reason I bought a Honda was because my other two Honda have been very successful. After I went to Honda in Princeton and met Daniel Valentin righ The reason I bought a Honda was because my other two Honda have been very successful. After I went to Honda in Princeton and met Daniel Valentin right away I knew I wanted to buy. He was pleasant and explained everything I needed to know about my new car. Thank Daniel. More

"Great Experience!!" I recently purchased a 2013 Accord Sport. The whole experience was great. My sales consultant David Weinstein was knowledgeable and did not pressure m I recently purchased a 2013 Accord Sport. The whole experience was great. My sales consultant David Weinstein was knowledgeable and did not pressure me at all. I explained what I was interested in and my price range. Mr. Weinstein helped me select the best car in my price range. One of the rims was scratched and Mr. Weinstein called me to be sure I returned to the dealership to have it fixed or replaced. I recently had it corrected and it went smoothly. Mr. Weinstein has reached out to me on several occasions to be sure everything is going well. Christopher Wells handled the final paperwork and he also was knowledgeable and did not pressure me. I cannot say enough good things about my experience! More