Honda of Princeton

Internet prices are a lie. Big bag of trouble. So very disappointed in Honda Of Princeton. We're from Virginia, but we found what seemed to be a good deal on an Odyssey here through USAA and TrueCa So very disappointed in Honda Of Princeton. We're from Virginia, but we found what seemed to be a good deal on an Odyssey here through USAA and TrueCar. Called them and asked for ALL the fees and extras and final price. We were given a good price, and told what the dealer fees were. Asked several times "And that's it? No extras, right?" Mike said that was it, all inclusive. So we drove up to Princeton from Virginia. We walked in, he gave us the keys and we had a great test drive. When we got back to the dealership it all blew up. When he put together the numbers sheet there was nearly $1000 of extra cost we weren’t told of. These were “extras” that we didn’t ask for but were told “we put that on all the cars”. Really? So then they should have been able to disclose that when we asked. Mike kept saying, “I apologize, but there’s nothing I can do,” I guess they figured with the sunk cost of the trip we’d just take it. But we got up to walk out. That’s when we got the “let me see what I can do”. A long while later, he came back willing to knock off one of the extras, but not another, (again, “nothing I can do”) and then told us that the problem was he had made an offer that his managers wouldn’t accept. Must have used the, “I’m going to get fired for this” about a dozen times. Finally threw in a “if you sign before 1PM, I’ll give you a $200 gift card”. Oh and did I mention that they insisted we use their financing, even though we had a pre-approved check from USAA ready to go? We were trying to be flexible, I realize that mistakes happen and that’s OK, but at some point THEY made the mistake and it’s now costing _ME_ money. So when they couldn’t get their finance people to agree to beat the USAA loan terms (no one ever can, it’s really exceptional), they basically just said, "No deal". Four hour drive each way, four hours in the dealership, and nothing. We even offered to go back to the straight price as listed online, rather than the deal we had worked out (gave them a few hundred more). Nope. We walked away with nothing. At least Princeton is a beautiful town and we enjoyed most of our time there. I’ve since learned it is not uncommon for this dealership to have prices on the internet that they have no intention of honoring. I would caution anyone who intends to deal with this place to carefully consider. They seem to make a habit of last minute changes and charges. Obviously, being from Virginia means I will never need to deal with them again, so my only recourse for the time and money they wasted is to inform others about our problems and hope to save them from a similar experience. More

Bought a used truck We went in looking at their used off make trucks and we spoke with the salesman Mike D. he was extremely helpful, the used car manager gave us a great We went in looking at their used off make trucks and we spoke with the salesman Mike D. he was extremely helpful, the used car manager gave us a great trade in value, the finance manager took his time to find the right bank with the beat rates for us, explained everything to us. They made sure the truck was fully gased up, had a new oil change, tires were good, etc, thoroughly cleaned so well that it didn't even look like a used vehicle. Excellent service by everyone in the dealership. They were all very friendly and helpful. The salesman also called us afterwards to make sure we were happy clients and to make sure all our needs were met. We would highly recommend them to anyone looking to purchase a vehicle! More

appreciate the help i greatly appreciated our salesperson, Mark. He went out of his way to make sure we got the car we were looking for, at a price that was comfortable f i greatly appreciated our salesperson, Mark. He went out of his way to make sure we got the car we were looking for, at a price that was comfortable for us. More

excellent sales person was really good. even other employee in showroom were excellent and helpful. all in all, had a wonderful experience and surely will re sales person was really good. even other employee in showroom were excellent and helpful. all in all, had a wonderful experience and surely will recommend to freinds More

Ridgeline questions I have purchased 3 Hondas from Honda of Princeton and am for the first time considering a truck. While my decision as to when remains open I am certai I have purchased 3 Hondas from Honda of Princeton and am for the first time considering a truck. While my decision as to when remains open I am certain the Ridgeline would be among my top choices. Normally I would not think to right a review until I have actually purchased I wanted to write this because of how well we were treated and how knowledgeably my questions were answered. We miss Uma at Honda (but she appeared by surprise at our next stop) and were not too sure what we would do without her. By good fortune we were approached by Julie Lee Davis and our apprehension was immediately put to rest. We had a very enjoyable discussion about the Ridgeline and its features. Thank you Julie and rest assured should another Honda be in my future my wife and I will be in touch. Honda of Princeton has always treated us well and yesterday's visit reinforced the respect I have for this dealership and its personnel. More

Great service!!!! Richard Santos was very helpful and friendly with me. Would recommended him to anybody. This is my second Honda and I am sure I'll be back for anoth Richard Santos was very helpful and friendly with me. Would recommended him to anybody. This is my second Honda and I am sure I'll be back for another one... More

Rude nasty Manager My family and I went with our minds made up of purchasing a 2013 Honda CRV after the online advertised price . As soon as we came in we were ignored a My family and I went with our minds made up of purchasing a 2013 Honda CRV after the online advertised price . As soon as we came in we were ignored and had to get a sales person from across the street to help us. The sales person was great but, when we tryed to negotiate the price the manger came in and went off . Saying that we had to pay all their fees - including the false advertising and that we couldn't negotiate (even though the bumper looked as if it had been crashed) because we were making prices up from our head (900 $ cheaper) to be exact. His exact words : we put those prices to draw in costumers and thats why I sell thousands of cars a year. The manger who had a tag from Matawan ,NJ a darker skinned heavy set man ended the conversation by him telling us "We closed at 6 so we weren't going to sell to you guys anyways." Never Have I experienced such rude and nasty behavior. Seemed as if he had something against hispanics. More

Excellent Miguel is very professional and friendly, he did a nice job and I have all the information I need, eventually I got a great car, thank you! Miguel is very professional and friendly, he did a nice job and I have all the information I need, eventually I got a great car, thank you! More

Best experience at a dealership By far the best experience I've had at any dealership. I had originally walked in to just look around, sort of get an idea but I found a car I really By far the best experience I've had at any dealership. I had originally walked in to just look around, sort of get an idea but I found a car I really liked and everything went off from there. Staff was very friendly, willing to help out and answer any questions. My salesman was not only professional, but also comical which added to the experience. Thanks for all your help Miguel! Now I am a proud owner of a Honda Accord coupe! More

Excellent experience with Honda of Princeton I bought my used Honda S2000 with Miguel Rodas last week and from the very beginning I was dealt with courtesy and respect. Although while I was think I bought my used Honda S2000 with Miguel Rodas last week and from the very beginning I was dealt with courtesy and respect. Although while I was thinking of the deal for a quite long time they multi-tasked with another customer, it was totally acceptable and reasonable. They also showed patience during my visit. The only recommendation would be.. the detailing of the car for delivery should be better. It's not that professional because I could see clear wipes of towels on the paint.. But overall the best dealership I've ever met! I would highly recommend. Btw, Miguel and I have become best friends! :) More