Honda of New Rochelle

⚠️ WARNING: In My View — This felt to me like a “BAIT and SWITCH” situation. I also noticed at least 3 other reviews in the last month mentioning similar BAIT and SWITCH experiences (see screenshots). REV SWITCH” situation. I also noticed at least 3 other reviews in the last month mentioning similar BAIT and SWITCH experiences (see screenshots). REVIEW: On 09/26 at 9:06 AM, I called Honda New Rochelle and spoke with Patricia about a specific model I was interested in. She told me there were five in stock. Since I wanted to avoid certain colors, I asked for details about the interior and exterior colors for each vehicle, one by one. To make absolutely sure I wouldn’t waste my time, I asked again if they were available and even said, “I don’t want to arrive at the dealership and find out that the cars are not available.” She confirmed again. Relying on that information, I drove 30 minutes to the dealership intending to buy that specific vehicle. In my opinion, that was the “BAIT” part of the story. When I arrived at 9:46 AM, I was told by Jayleen that the car was not available and not in inventory. She explained that Patricia “doesn’t even have access to inventory” and that her role is simply “to get people into the dealership.”🤯 After hearing that, I was asked if I wanted to consider a different car instead! 🧐 In my opinion, that was the “SWITCH.” At that point, I declined and left, having already wasted a lot of time. 😡 BUYER BEWARE — this was my personal experience. 😡 In my view, the way this unfolded left me feeling MISLED as a customer. PS: After I wrote this review, later that same day (09/26 at 5:48 PM), I was suddenly told the car “just became available.” See attached screenshot!! I hope this helps other Google users make an informed decision. More

Overall, this was a disappointing experience and a huge waste of time. I agreed to a deal based on numbers that due to a careless mistake ended up increasing the total by $5K and adding hundreds to the mon waste of time. I agreed to a deal based on numbers that due to a careless mistake ended up increasing the total by $5K and adding hundreds to the monthly payment. Maybe it was just a sloppy error or maybe it was a tactic, who knows? What I do know is that while the employees were friendly and knowledgeable, I lost two days of my time and walked out knowing I will not return. More

John is a professional who was eager to work with us and get us a great deal. We will return. get us a great deal. We will return. More

Alan went above and beyond what a salesman would do completely professional didn’t give up on the sale brung me to my house to see if I could get a cosigner when that didn’t work he made sure that he c completely professional didn’t give up on the sale brung me to my house to see if I could get a cosigner when that didn’t work he made sure that he could find financing that fit my budget end of story. More

Above and beyond working with Alan C and Jay finance, will be back here . Great value will be back here . Great value More

Can't beat the price. Alan and customer service is really cool. Sums it all up. Alan and customer service is really cool. Sums it all up. More

The car salesman was excellent Did a great job very informative and helpful. Will definitely recommend him. informative and helpful. Will definitely recommend him. More

Purchased a certified preowned CRV everything looked amazing almost a new car, management was very easy to work with and Aneuris was very patient with my needs as I walked in not knowing what I was amazing almost a new car, management was very easy to work with and Aneuris was very patient with my needs as I walked in not knowing what I was actually looking for. More

Came in with challenged credit hoping to get help to find a vehicle to get me on my feet, Aneuris was able to find the vehicle that worked in my favor and made sense. Was very patient and understanding of my a vehicle to get me on my feet, Aneuris was able to find the vehicle that worked in my favor and made sense. Was very patient and understanding of my situation would recommend to anyone in the market More

Very straight forward process, did not take long at all. Everything was transparent and well communicated. Everything was transparent and well communicated. More