Honda of New Rochelle

I am writing this review to warn others about the terrible customer service provided by service advisor Hector Alvarez at Honda of New Rochelle, and to praise Jadira Gallego for actually doing her jo terrible customer service provided by service advisor Hector Alvarez at Honda of New Rochelle, and to praise Jadira Gallego for actually doing her job. My vehicle was due for a complimentary service last Saturday, but I didn't receive the automated text reminder from the dealership until a month after the official deadline. When I explained this to Hector Alvarez, he completely shut me down. Instead of trying to help or acknowledging that the dealership's own system sent a late alert, he was completely dismissive and refused to honor the free service, claiming "Honda is strict." He took the path of least resistance and tried to turn a loyal customer away over a technicality caused by his own company’s delayed notification. Thankfully, I spoke to another advisor, Jadira Gallego. Jadira actually listened, understood the situation, and immediately found a solution. She took the extra step to fix the dealership's mistake and told me to bring the vehicle in today so she could honor the service. Hector’s rigid, lazy approach drives business away, while Jadira’s excellent customer service saves it. If you have to bring your vehicle to Honda of New Rochelle, bypass Hector entirely and ask for Jadira Gallego. Management seriously needs to retrain Hector on basic customer retention and problem-solving. More

This was my first time buying a Honda and working with Honda of New Rochelle. My salesman, Jimmar Hemmings, was very pleasant to work with. He answered all my questions and did not pressure me. I found Honda of New Rochelle. My salesman, Jimmar Hemmings, was very pleasant to work with. He answered all my questions and did not pressure me. I found him easy to work with. He listened to what I was looking for and my price restraints and worked with me to get a vehicle in my price range with the features I was looking for. I also found the sales manager, Kerwin Gonzalez, willing to work with my price so I was happy with my purchase. More

Excellent communication. No pressure.Vehicle was presented as advertised.Alan C.,Kerwin and Max were personable and easy to work with. I’m enjoying my used certified Honda Rid No pressure.Vehicle was presented as advertised.Alan C.,Kerwin and Max were personable and easy to work with. I’m enjoying my used certified Honda Ridgeline.Thank you all. More

2026- Terrible experience with Honda of New Rochelle. I was communicating with Cassandra Gonzalez about a specific used vehicle and repeatedly confirmed its availability by email, phone, and text—includi I was communicating with Cassandra Gonzalez about a specific used vehicle and repeatedly confirmed its availability by email, phone, and text—including the morning I traveled approximately three hours to the dealership. When I arrived, they went to “look for” the vehicle, then suddenly told me it had been sold yesterday. The story then changed to sold earlier that morning, followed by the classic, “We don't have that car, but we have others.” The used-car saleswoman I dealt with was rude, aggressive, dismissive, and unprofessional. Javier Figueroa, Used Car Manager, was also involved. The entire experience felt deceptive and like a bait-and-switch, and nobody bothered to warn me before I made a three-hour trip. As a veteran, I found the treatment especially disappointing. I documented everything and reported the matter to the BBB, FTC, and New York consumer-protection authorities. Verify the vehicle is physically there before you make the trip. I would not recommend this dealership. More

This was my first time purchasing a car so I was nervous to talk with a car salesman. Alan Cervantes was extremely professional, courteous, never pushy, and knowledgeable about the CRV-Hybrid. He made the to talk with a car salesman. Alan Cervantes was extremely professional, courteous, never pushy, and knowledgeable about the CRV-Hybrid. He made the car buying process easy, and even though the DMV computer was down, he drove around to get my paperwork finished so I could take the car. I would recommend Honda of New Rochelle. More

The dealership is not professional nor good to deal with at all, i spoke with a guy called rodrigo on the phone and told him the OTD that i got at another honda dealership, he said "we will beat it if you c at all, i spoke with a guy called rodrigo on the phone and told him the OTD that i got at another honda dealership, he said "we will beat it if you come in" so i went in and they are higher than the number by 1500 saying its the best they can do and it was a long drive to get there. do not trust the people who speak to you over the phone because 9/10 you will get xxxxed over. More

This is the second car our family has purchased at Honda of New Rochelle. We have had a spectacular experience both times. of New Rochelle. We have had a spectacular experience both times. More

Alan was very helpful. This was my first time buying a used car and he helped me through everything This was my first time buying a used car and he helped me through everything More

I would recommend the dealership based on my experience with the sales person. Alan Cervantes. He made the process of purchasing a car an extremely pleasant and enjoyable experience. Not only was he co with the sales person. Alan Cervantes. He made the process of purchasing a car an extremely pleasant and enjoyable experience. Not only was he cordial,courteous and spent an exorbitant amount of time answering all questions. He is highly knowledgeable about the Honda CVR. TWo points stood out in our business dealings. Alan followed up in a friendly and cordial manner without ever coming across as the Stereotype Pushy Car Salesman. The second point after we discussed garage door openers, after the CVR was sold,he spent time looking up other Options for us. Last, but not least, I am a Retired Senior Vice President of Sales for a major tabletop company and if still working would have graciously had no reservations about recommending him for a position in our company if it turned out to be a mutual fit. In summary, any friends or relatives would be advised to shop at Honda of New Rochelle and see only Alan. Please feel free to contact me at any time by either phone or e mail for my additional information. Steven Block More

We were treated well since the moment we walked in. Alan was upfront and honest with our questions and very respectful. Alan was upfront and honest with our questions and very respectful. More