Honda of Milford

I recently visited this dealership with the intent of exploring the Honda HR-V AWD CVT Sport trim, but my experience was far from satisfactory. Upon arrival, I patiently waited for 15 minutes before anyo exploring the Honda HR-V AWD CVT Sport trim, but my experience was far from satisfactory. Upon arrival, I patiently waited for 15 minutes before anyone assisted me. I had to repeat my preferences to five different associates before it was decided that Manny Costas would help me. While Manny seemed knowledgeable, he came across as rude when I mentioned getting a quote from Westport Honda, which was unnecessary after just a few minutes of discussion. Additionally, the Sales Manager, Nicholas Deosingh, repeatedly insisted that I test drive a vehicle to "gain confidence," which became excessive and condescending. I was more than willing to test drive, but I was later informed that none of the cars had gas. To make matters worse, the specific vehicle I was interested in wasn’t even available on the lot, making the push to test drive irrelevant. This experience was both frustrating and unprofessional, and I hope steps can be taken to improve customer service in the future. More

The entire team at Honda of Milford was fantastic to work with during the purchase of our new car. They were honest, straightforward, low pressure and worked with us to help me and my wife to feel good at ev with during the purchase of our new car. They were honest, straightforward, low pressure and worked with us to help me and my wife to feel good at every step. I am not an easy customer but they went out of their way to make me happy. I would strongly recommend them and will definitely go back in the future for my next Honda. Do yourself a favor and check them out for your next car! More

The sales representative who helped me with the purchasing of my Honda . He took the time for me to test drive 2 different vehicles , answer all of the questions I asked and was respectful to my d purchasing of my Honda . He took the time for me to test drive 2 different vehicles , answer all of the questions I asked and was respectful to my dad during the time spent at the dealership. Honda of Milford environment is a friendly place that feels like home.Please give all the recognition to Emanuel Santiago for outstanding customer service and a great representation of Honda of Milford. I am a customer for life. Thank you More

Visited Honda of Milford to purchase a lease for our son. Manny Santiago was absolutely amazing. He went above and beyond to assist us in having a great experience. So respectful and kind...We consider ou Manny Santiago was absolutely amazing. He went above and beyond to assist us in having a great experience. So respectful and kind...We consider ourselves lucky to have had the opportunity to work with him. Honda of Milford is fortunate to have Manny on their team. Alice and George Russo More

Ashley was very personable and made our experience at Honda of Milford an easy process. She went out of her way to pick us up at the train station. On a scale of 1-10 I would give her a 11. Honda of Milford an easy process. She went out of her way to pick us up at the train station. On a scale of 1-10 I would give her a 11. More

I worked with a girl named ashley who helped get me into a new car. She helped us get a good deal on a newer car and trade in my old one. I Definitely recommend Ashley from Honda of Milford. a new car. She helped us get a good deal on a newer car and trade in my old one. I Definitely recommend Ashley from Honda of Milford. More

Went to the dealership to purchase a 2020 CRV since we have purchased 3 other vehicles from them over the years. We picked up the car during heavy rain so we couldn't really look it over completely. The have purchased 3 other vehicles from them over the years. We picked up the car during heavy rain so we couldn't really look it over completely. The next day we saw that the "detailing" that they did was terrible. The arm rests are filthy, there are drip marks on the doors and side of the center console among other things. With our other 2 CRV's, the cargo cover was included with the purchase - 1 was a brand new CRV and the other was used. This time the cover was not included - they gave us a hard time about including one - in the end, they didn't. My wife and I both asked to speak to the sales manager - we never got a return phone call, very unprofessional. You end up paying so much for a car and they gave us a hard time about a < $200 piece of equipment. After purchasing 4 cars from them - we are done - we felt that as loyal customers to this dealership, we, at the very least, deserved a return phone call from the sales manager - obviously they don't care about their customers. It's a shame, the sales person we dealt with for the other cars was great - friendly, professional & helpful. He retired - we missed him by 30 days. Also, before we even went to look at a car, we called and spoke to someone on the phone and made an appointment for the next day with that same person. When we arrived for our appointment, we were told that the guy wasn't there because it was his day off. How do you make an appointment with someone when you know you wont be there? We should have know right then that it was going to be a mess. More

Shout out to Peter in service. Our engine had issues on a long trip from SC to Maine. Got the van back and running in a day. Our engine had issues on a long trip from SC to Maine. Got the van back and running in a day. More

If you are want an enjoyable experience buying a car ask for Ashley. She was very helpful, knowledgeable, and just a real nice person. for Ashley. She was very helpful, knowledgeable, and just a real nice person. More

We were there to purchase a $27,000 Civic cash in hand, you would think the sales people that worked there would be more attentive. Nope they kept insisting about having the down payment before we could te you would think the sales people that worked there would be more attentive. Nope they kept insisting about having the down payment before we could test drive the car and finances couldn't be discussed until we made a deal????? What kind of nonsense is that? Obviously the sales person and finance department need more training and need to know how to treat a buying customer.....such as offering them coffee water something instead of totally ignoring us! So needless to say we walked out after sitting there for over an hour we were buying the car that day, we were trying to get wire information nobody had information on that either lol I mean get it together people!!! NEVER AGAIN will I recommend your dealership! So thanks to Stamford Honda my daughter bought her Honda YESTERDAY after leaving Milford dealership in less than an hours time with 1/2 down payment and same payment amount that Milford insisted she needed to buy from them lol if this is how your sales people and finance manager work maybe they should look into another career! Cause with the customer service we received your not going to get to far! More