Honda of Mahwah

Very good Robert was very helpful. He was attentive and answered my questions. My car was finished within the time frame I was told which I appreciated. Robert was very helpful. He was attentive and answered my questions. My car was finished within the time frame I was told which I appreciated. More

Excellent above and beyond Staff is always friendly especially Paul he always go above a and beyond to talk to me and explaining everything with a smile and always making sure I Staff is always friendly especially Paul he always go above a and beyond to talk to me and explaining everything with a smile and always making sure I’m happy with the work and understanding what they did with my car. Thank you for all ur services throughout the years I have known you. Elizabeth G More

Mahwah Honda is the Best We have been driving Honda’s for 30 years. Always purchased or leases from Mahwah Honda. They are reputable, friendly, easy to work with and honest. J We have been driving Honda’s for 30 years. Always purchased or leases from Mahwah Honda. They are reputable, friendly, easy to work with and honest. Joe Donagan goes over and above to be accommodating and there is no other personality like Michael Craig! They are both amazing! More

excellent service received oil change and tire rotation service, the techs are always courtious, office is always clean however could use more coffee decaf preffer. ser received oil change and tire rotation service, the techs are always courtious, office is always clean however could use more coffee decaf preffer. service is great over all More

My experience with Rob in sales was smooth and seamless. My experience with Rob in service was great! He took my information, got me a loaner car, and called me promptly when my car service was completed. My experience with Rob in service was great! He took my information, got me a loaner car, and called me promptly when my car service was completed. More

Solid work I have a new CR-V & I don't haven't had any issues with my vehicle . Every time I go for service, no issue. Good work & nice customer service. I have a new CR-V & I don't haven't had any issues with my vehicle . Every time I go for service, no issue. Good work & nice customer service. More

Installed kit Mahwah service was friendly and my car was taken on time for his appointment for the airbag insulation kit to be installed on my CRV Mahwah service was friendly and my car was taken on time for his appointment for the airbag insulation kit to be installed on my CRV More

What happend to Mahwah Honda! I bought my first Honda (Pilot) from Mahwah Honda in Feb. 2010. I loved the car and did all of my servicing with them over the years. I recently tra I bought my first Honda (Pilot) from Mahwah Honda in Feb. 2010. I loved the car and did all of my servicing with them over the years. I recently traded in my Pilot and bought a new Accord Hybrid from them. What a DISASTER of an experience. My sales person Dennis was fantastic! From there it's all down a very steep mountain with multiple problems. My problems started with the Finance person when purchasing this Accord. As I went through a divorce my credit wasn't great. I asked the Finance person to please help me out. Well, he did the opposite! Thinking he had me he offered me a rate that he said he fought very hard for and in a tone that I should be very grateful he was able to get if for me. His hard fought rate was 8.9%. I decided to apply with my bank on line and within 5 minutes my bank approved me for a 4.6% rate without any negotiating. I highly recommend checking with your bank prior to financing a car with this dealer. I'm confident you will get a much better deal then what Mahwah Honda offers. My next issue was with the car. I bought a 2018 Accord Hybrid. It's rated at 47/47 Hgwy/city. The computer kept reading it was getting about 32 MPG. I brought it to them to check. My service advisor Robert Diaz told me in a not so customer service friendly way that I shouldn't expect to get what the car is rated at. I told him true, but I don't expect to get 15 miles below that and he continued to argue with me. When I picked the car up I found that it had been involved in an accident that they didn't tell me about. Luckily, I discovered it before I left the lot. They did take responsibility after viewing a recording of when I brought the car in and found it didn't have any damage and replaced the front bumper. I had paid almost $500 for an environmental package that protects the paint. I've been asking them along with the service manager if the new bumper has had the environmental package applied to it. No one there including the service manager has returned my calls or replied to my emails about this. I had to go there 3 times and still have not heard back over a week later. My emails and phone messages have gone unanswered. I've had many other issues with them on this new car but it's to many to list and this review would get to long. Something changed with Mahwah Honda over the years. In my opinion they went from a great/honest dealer to one that I have to count my fingers after every time I deal with them. They no longer understand what customer service is about. With all of the issues I've had with them this time no one ever reached out to me. Instead, they look at me as a difficult customer. Funny, the 9 years prior to this I never had an issue with them and they never had an issue with me. They look at me now all of a sudden as if I turned into a difficult customer. I ask them why would my level of frustration be so high now when in 9 years we never had an issue. I paid a lot of money for this car and do expect that they live up to what I paid for. After being a customer for 9 years I would never go back to them and I would discourage anyone of my friends or family from going to them. More

Service Visit Very nice Customer Service, couldn’t have been any easier.left it overnight, picked it up the next day, easy as that, than You Honda Very nice Customer Service, couldn’t have been any easier.left it overnight, picked it up the next day, easy as that, than You Honda More