Honda of Mahwah

Honda of Mahwah responded

Thank you so much for taking the time to share your positive experience with us at Honda of Mahwah! We are thrilled to hear that your car leasing journey was a pleasant one and that Dennis was able to assist you effectively throughout the process. It’s wonderful to know that he addressed all your questions and helped you find exactly what you were looking for. Our team strives to provide exceptional service, and it’s rewarding to see their efforts reflected in your feedback. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Honda of Mahwah responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please call me with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around. Jon Desbets Parts & Service Director 201-574-1184

Handyhoda responded

I left voice messages to the phone # you posted in your response here , I left my phone number and my name so you can locate my account ,

Honda of Mahwah responded

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Omar provided you with such outstanding service while helping you get acquainted with your new 2024 Certified Honda CRV. It’s fantastic to know that he took the time to thoroughly explain all the options available in your vehicle and assisted you in syncing your cell phone seamlessly. We believe that a well-informed customer is a happy one, and it sounds like Omar truly went above and beyond in ensuring you felt comfortable with every feature. We also appreciate your feedback regarding his proactive approach after the state inspection—offering to change all wipers demonstrates his commitment not just to meeting but exceeding our customers' needs. Omar exemplifies our values of professionalism and friendliness, and we are proud to have him on our team. Your satisfaction is our top priority, and we’re delighted that he made such a positive impact on your experience. If there’s anything else we can assist you with or if you have further questions about your CRV, please don’t hesitate to reach out! Thank you once again for choosing Honda of Mahwah.

Honda of Mahwah responded

Thank you so much for taking the time to share your wonderful experience at Honda of Mahwah! We are thrilled to hear that you had an excellent visit with us and that you found the perfect vehicle in the Honda Pilot. It’s fantastic to know that Jack Iskander was able to assist you so effectively during your car-buying journey. We pride ourselves on having knowledgeable and dedicated sales associates who truly care about our customers' needs, and it sounds like Jack exemplified this perfectly by going above and beyond while staying within your budget. We’re also delighted that our entire team made you feel welcomed throughout the process—creating a smooth and enjoyable experience is always our goal! Your strong recommendation means a lot to us, as we strive to provide exceptional service for every customer who walks through our doors. Thank you once again for choosing Honda of Mahwah! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Honda Pilot!

Honda of Mahwah responded

Thank you for taking the time to share your experience with us regarding your visit about selling your Honda Civic. We sincerely apologize for the frustration and disappointment you've encountered during this process. We understand how important it is for our customers to feel valued and respected, especially when it comes to their time and expectations. The initial offer of $1,500 was made in good faith based on our assessment at that moment; however, we recognize that the subsequent drop in value during your follow-up visit was not communicated effectively or transparently. Please know that we strive to maintain a trustworthy relationship with all our customers, and it's clear we fell short in this instance. Your feedback is invaluable as it helps us identify areas where we need improvement—particularly in ensuring consistent communication and honoring commitments made during initial assessments. We would love an opportunity to make things right if you're willing. If you decide to give us another chance in the future, please reach out directly so we can provide a more seamless experience. Thank you again for your feedback; it’s crucial as we work towards enhancing our service standards.

Honda of Mahwah responded

Thank you so much for taking the time to share your positive experience with Honda of Mahwah! We are thrilled to hear that Hovig provided you with great customer service and that his knowledge and helpfulness made a significant impact on your car-buying journey. At our dealership, we strive to ensure that every customer feels supported and informed throughout their experience, and it’s wonderful to know that Hovig exemplified these values. Your recommendation means a lot to us, as we aim to provide exceptional service not just for our customers but also for their friends and family who may be looking for a vehicle. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Honda of Mahwah responded

We sincerely apologize for your experience at our dealership and appreciate your feedback. It’s concerning to hear about the issues you've faced with both the vehicle and our service. We take matters like these seriously and want to address your concerns regarding the car's condition, receipt handling, and communication. Please reach out to me directly at 201-574-1184 so we can resolve this matter promptly. Thank you for bringing this to our attention. Jon Desbets Parts & Service Director 201-574-1184