Honda of Kirkland

Easiest, most pleasant experience ever! On arrival, our salesman gave us space. When we were ready for assistance, he was there. We had scheduling conflicts and they worked with is, and work On arrival, our salesman gave us space. When we were ready for assistance, he was there. We had scheduling conflicts and they worked with is, and worked hard. Highly recommended. More

Just What I Needed Two weeks ago I went to Honda of Kirkland to purchase my first new vehicle. I had done my research on a 2016 Honda Civic and new I liked it but I want Two weeks ago I went to Honda of Kirkland to purchase my first new vehicle. I had done my research on a 2016 Honda Civic and new I liked it but I wanted to look around the lot to see if there may be a better match. MJ was very helpful in showing me around their - not 1 - but 3 lots! We test drove multiple vehicles and didn't at all feel rushed to make a decision. He answered all of my questions and when he didn't know an answer he was quick to find out and let me know. I ended up purchasing a new 2016 Honda Civic (surprise!) but had to wait until the next shipment because of the color I chose. In the meantime MJ helped me rent out a Honda Fit that suited me just fine while I waited for my new vehicle. There is no question that MJ is available for any of my questions whenever they may pop up. Russel, in the finance department, was also very knowledgeable and helpful. More

Great! I recently bought a new car from Honda of Kirkland and MJ did a fantastic job. Not did he spec me out on the car, price, and mechanical side of it, bu I recently bought a new car from Honda of Kirkland and MJ did a fantastic job. Not did he spec me out on the car, price, and mechanical side of it, but he also called after I brought the car home to make sure that all of my questions were answered and that the car was still doing well. More

Horrible customer service. It made us realize that car buying experience is so important. We were keen on buying a Honda car, but encountered a sales rep who was not interested It made us realize that car buying experience is so important. We were keen on buying a Honda car, but encountered a sales rep who was not interested to show show us around or the cars. Apparently, we were discussing car features, which the guy didn't like. Few comments made by him which I can remember are: Sales rep 1: "I am going to attend to other customers who have decided on a car and make *good* use of my time." One of us: "Sure, no problem." ... We could notice that there were no other customers in the showroom. At that time, we didn't care and continued our discussion.) Sales rep 1 (after less than 5 mins): "Looks like you guys are still here. You were not able to make a decision." One of us: "We're getting there." Sales rep 1: "... Tell me one thing, are your 'discussions' going to lead anywhere..." (There was no need to make such a sarcastic comment. We weren't even bothering him with our questions) When we zeroed in on the car, we went inside to ask for help if someone can help us with the test ride of one of the car. The same guy shows up and makes the following comment which was enough to put us off. Sales rep 1: "Before you take a test ride, can you tell me if you are *actually* interested in buying a car ?" (His tone was rude this time). One of us: "Are you *actually* interested in showing us the car, if not- then we can take help from someone else?" Callouts: 1) It looked clear that the guy was not motivated to work or help customers. 2) There were no other customers on 4th of July weekend, Such kind of customer service might be the reason. 3) The comments made by sales rep were un-necessary and did not help a bit in the car buying process. We ended up buying a car from another dealer on the same day. More

He is the best dealer Jin made the best deal for us regarding leasing a car. His recommendation fits very well for my family. Highly recommended for Japanese customers if y Jin made the best deal for us regarding leasing a car. His recommendation fits very well for my family. Highly recommended for Japanese customers if you need a shot-term car lease. More

It was easy to understand kindly to Japanese. A used car was bought. I came to the United States, and it was purchase of a first car, so there was also worry, but you explained politely and I arr A used car was bought. I came to the United States, and it was purchase of a first car, so there was also worry, but you explained politely and I arrived in contract. I think it's saved very much for Japanese. More

Kind dealer is here I really need to buy a car, but at the same time, I hesitated to buy because I was a little afraid of telling my parents. But he encouraged me so kind I really need to buy a car, but at the same time, I hesitated to buy because I was a little afraid of telling my parents. But he encouraged me so kindly that I finally decided. And now I am completely satisfied with the result. Since I am a student, it is also difficult to buy a very expensive one. So he tried hard to find one which I could buy! More

Really friendly and professional My agent was Jin, He was super helpful, funny and professional. He understand my needs, requirement and found me a great car within my budget. In add My agent was Jin, He was super helpful, funny and professional. He understand my needs, requirement and found me a great car within my budget. In addition, he made the car byuing process easy, fast and painless. Highly recommend Jin! More

Nice dealers are here! Mr, sato was really helpful to me to get a lease car and everything went smoothly even though I am a student. I got satisfied with the car what I got. Mr, sato was really helpful to me to get a lease car and everything went smoothly even though I am a student. I got satisfied with the car what I got. More

They will move heaven and earth to get you what you want Jacque Larson spent a lot of time finding me exactly the kind of car that I was looking for. She was very courteous,helpful and all-in-all a wonderful Jacque Larson spent a lot of time finding me exactly the kind of car that I was looking for. She was very courteous,helpful and all-in-all a wonderful person to deal with. I will recommend her as well as the Honda of Kirkland dealership to anyone who wishes to buy a Honda car. More