Honda of Kirkland

My husband and I went because we wanted to buy a 2009 CRV EX-L and got greeted by a guy with Russian accent. He took us to the lot to see the crv's, said he was going to go get a key and pretty much left us EX-L and got greeted by a guy with Russian accent. He took us to the lot to see the crv's, said he was going to go get a key and pretty much left us there for a very long while. It turned out that other clients arrived and he decided to take those instead of us. Then guy #2 came (Mohamed) and was acting very childish, wasn't helpful at all with the price info we were requesting, he said it was whatever was marked on the car. We said we wanted the car in black and he said they only had it in blue and didn't even attempt to check a black one for us. He then started to raise his voice saying we weren't ready to buy even when we were ready to do a full cash payment. They pretty much treated us like dirt! More

I had a wonderful experience working with Kathleen and Bari. It is the 5th car I have bought from Kathleen and I never have to worry about being "taken". She is not your typical salesperson. She is very l Bari. It is the 5th car I have bought from Kathleen and I never have to worry about being "taken". She is not your typical salesperson. She is very laid back and you don't have the feeling of a stereotypical salesperson. Years ago I had told her I WANTED a new car and she told me I didn't NEED one. I didn't NEED one but she was honest with me and didn't just see $$ signs. I did finally persuade her and I bought a new Prelude. This being the 5th car I have bought I know what to expect in the finance department and I have to say this was by far the quickest easiest deal I have ever done. Bari made it clean and simple and I received a great interest rate. I left feeling very pleased with my deal. I had a wonderful experience overall and highly recommend them. More

I took my car to this Honda dealer for regular service. They told me that I need to replace the radiator because the coolant is leaking. I agreed to go ahead. After the service, I realized that my car They told me that I need to replace the radiator because the coolant is leaking. I agreed to go ahead. After the service, I realized that my car smelt differently. I thought it may be just because of the new radiator. On the second day, I found my car engine is overheating. I immediately called the service advisor. I was instructed to add water to the overflow container. I did but it didn't solve the problem. Then I had to call towing service to tow my car to the dealership for inspection. After a few hours, they called me and said the overheating is because of no sufficient coolant in the radiator. The coolant was replaced when they replaced my radiator. They said they don't think the technician forgot to put enough coolant in. They suspected that there are some intermittent problems but they can't tell. They are not willing to pay the towing service. I asked him either to either find out the issue or admit that the technician made a mistake. After a long talk, Mark told me to leave the car to them and let them drive the car for a few days. I was disappointed by his attitude. I am hoping that my car is alright. More

Worst experience ever. More

Can't be 100% sure, but looks like the didn't install the power steering fluid bottle appropriately. The bottle fell down, rubbed against a belt, burning a hole in the bottle, power steering fluid got ever power steering fluid bottle appropriately. The bottle fell down, rubbed against a belt, burning a hole in the bottle, power steering fluid got everywhere, burned out my alternator, eventually my battery died. My radio went into auto-theft mode and I didn't know the code. Dealer insisted on charging me the full price for replacing the alternator and battery. I had a warranty with a $50 deductible so it didn't cost much but I was extremely unhappy. As I filled out the review of the place the customer service person (attractive young women with a lot of makeup) stare at the scores you give their shop in the supposedly confidential evaluation. Apparently they're hoping to intimidate you into giving them a high rating.<br><br> More