Honda of Kirkland

Service screwed my break system and now asking for money I did break fluid change, transmission fluid change and engine oil change from Honda of Kirkland in Washington service. The moment I drove my car off I did break fluid change, transmission fluid change and engine oil change from Honda of Kirkland in Washington service. The moment I drove my car off the service, I found that the steering is shaking when I'm pressing the break. I thought it might have something to do with break fluid change and will go away after some days. But the symptom is persistent. I did not have this problem before. I went to dealership once and also called them, but they are reluctant to take the responsibility and asking money to inspect the break. I'm not going to go to this dealership/service again. More

Contacted this dealership about a Costco program purchase. Dealing with Jim Langlow and Sales Manager Peter Takasawa was great. No pressure sales at all. Some glitches getting into finance so had purchase. Dealing with Jim Langlow and Sales Manager Peter Takasawa was great. No pressure sales at all. Some glitches getting into finance so had to return the next day. Overall I would recommend this dealership. More

I was looking forward to getting my new car through Honda of Kirkland, especially after reading so many great reviews. How wrong that ended up being. While I was originally told that I would qualify for a 0 of Kirkland, especially after reading so many great reviews. How wrong that ended up being. While I was originally told that I would qualify for a 0.9% APR, I was later informed that my interest rate would be in the teens and I would need to put more money down than originally estimated. When I asked why, I was told that my credit score was 590. However, having just run my credit score three weeks previously, I knew that this was not even close to what my credit score really is. I then asked that Honda of Kirkland run more than just the Equifax. The response? For your safety, we don't think that's a good idea. A waste of four hours of my day, refusal to cooperate from both the credit managers and the sales guy, who constantly reassured me that this happens all the time (really?) and he had no idea why my credit score was so low, seeing as there was nothing negative on my report (to which he freely admitted). So I asked for a copy of my report. There was no number by which I could call Equifax to dispute, no report number, nothing. When I asked for one, I was told that by law (and their agreement with Equifax) they weren't supposed to share the credit report with me in the first place, and can't provide an identifiable number to me. Oh, and did I mention that I gave them copies of my bank statements to help the proofing up process? Not only did I receive a "credit report" with no way of verifying the report, but they also have my banking information. Take my advice - take your business anywhere but here. More

At this dealership, after the sale is over, you're on your own - we purchased a 2012 Honda Accord - after test drove the car and agreed on pricing, we asked that a deep gouge in the rear bumper be repair your own - we purchased a 2012 Honda Accord - after test drove the car and agreed on pricing, we asked that a deep gouge in the rear bumper be repaired - Mr. Murphy offered a touch up paint bottle - we refused and insisted that it must be repaired..i.e. smoothed out the area and spray paint the damaged area in the fiber glass bumper. I scheduled to bring the car back and I did. After two hours the dealer called me and said the car was ready for picked up. I was thinking, it was too fast for a repair this like so I called Mr. Murphy and asked him to go over the service area to take a look and tell me if the job was to his satisfaction - he called me back and told me that it was a perfect fix. When I arrived later that afternoon to pick up the car, to my horror, the deep gouge was touched-up, not repaired. It was late in the evening so I left the dealership - I have email Mr. Ken Pho, the sales manager and tried to call him three times, left the message three time without any words from Mr. Pho as well as from Mr. Murphy. I am not trying to give anyone a hard time - I just need to have the 21 thousand dollars car fixed properly. If this Honda dealership valued their customers as much as what they have advertised, then they should provide a descend service and treat their customers with respect during and after the sale. Customers loyalty will guaranty healthy business in the long run - cheap shot like this will definitely hurt their future. I hope this message will help other people to be very alert coming in to this dealership. Best regards, Le More

I went to purchase a new Honda Accord 2013 EX-L / CRV. Sales person, Martin, was very helpful and wasn't pushy. I test rode both Accord and CRV. Martin neatly explained all the features. When we sat down Sales person, Martin, was very helpful and wasn't pushy. I test rode both Accord and CRV. Martin neatly explained all the features. When we sat down to negotiate and got down to the basics - invoice price, holdback etc., Martin's manager made an entry. This guy literally barked at me saying he wants to make a profit. When I reiterated the fact about hold back, his voice and body language seemed to go a tad threatening and disrespectful. I felt very uncomfortable and decided to leave the dealership. The next day I bought the same vehicle from Klein Honda where people are friendly and respectful. Two days later, I got a call from Honda of Kirkland that they have a great deal for me and I asked them to keep it for themselves. Thing is its ok for one to be firm about what one thinks is fair but NOT OK to speak scornfully to customers. Run far and fast from this dealership. More

I was called by Jin Sato at the Honda of Kirkland to see if I wanted to sell my Honda Civic. I was interested in trading up, so I made an appointment. While the Jin was very friendly and seemed knowledgeabl if I wanted to sell my Honda Civic. I was interested in trading up, so I made an appointment. While the Jin was very friendly and seemed knowledgeable, when it came to my trade-they tried to tell me my transmission was slipping, that I had a received a bad paint job, and that there was damage from an imaginary accident to the front of my car, therefore my trade-in value was a couple thousand less than Blue Book value. Since I have not had any problems and just had it serviced in the last couple of weeks I told them I wanted to explore other options. They also had a very slim selection of any older cars that I was actually looking for. They then brought in the sales manager who seemed to just want to sell me a new 2012 Honda Civic even though I told them I wasn't ready to buy. At this point I didn't believe anything they said and felt very uncomfortable working with them any further. I then promptly made an appointment with Honda of Seattle and got a great deal and service on a 2012 Honda Civic. I will not be returning to Honda of Kirkland. More

I went to Honda Kirkland because they gave me the best deal. Lew, my salesman, was fantastic as he was 100% transparent with the pricing of the CRV. The finance department was a different story. I deal. Lew, my salesman, was fantastic as he was 100% transparent with the pricing of the CRV. The finance department was a different story. I had one request with the financing – to get financing through my credit union I’ve been with for years. As usual when signing all the papers my finance guy was more concerned with up-selling me on all the warranties and add-ons then listening and getting the financing I asked for through my credit union. A week later I get a call from Wells Fargo who now holds the title to my car. I was a bit confused and gave Honda Kirkland a call. I expressed my disappointment to Eric, the finance director, as now I would have to go and refinance through my credit union. He said there was nothing he could do as now the loan is with Wells Fargo. Once again, I expressed my disappointment in the lack of communication between departments. At that point I conceded, as I knew there was nothing he could do with the loan. I knew I would have to refinance through my credit union. I asked if there was anything he could do to rectify the poor customer service I received from his finance department. He told me yes and that I would be hearing from him shortly as well as another manager on the sales floor. It’s been a month and I haven’t received a phone call from them. Overall, I suppose this dealership is the same as most others – they treat you like royalty until the deal is signed, then they forget all about you. The only great thing that came out of this was when refinancing, my credit union beat Wells Fargo APR by 0.57% with better loan terms. My only advice is if you decide to go with this dealership is to take charge of your own financing. If I had to do it over again I would have taken my pre-approval loan with me and taken care of the financing myself. Their CUDL system didn’t work at all, at least not in my case. More

Oh the Epic Fail.... I have reviewed this dealership Oh the Epic Fail.... I have reviewed this dealership in the past but since we were in the market for a new vehicle, my wife wanted to give them one Oh the Epic Fail.... I have reviewed this dealership in the past but since we were in the market for a new vehicle, my wife wanted to give them one more shot and but what a mistake it was. We are approached by the typical sales guy promising the world. He stated he will give us any price we want. The best price for our trade, blah, blah, blah. So of course my wife and I had our guard up. We were trading in our vehicle that Blue Booked at $28k and purchasing a new car that had an MSRP of $41k. So we sit down and the sales rep did not know how to operate his own data entry system to enter our credit application. So now I am walking him thru his own system. Next he goes to appraise our vehicle we are trading in and cannot figure out how to access how many miles on it. Once again, I am training the Honda rep on what he should know. Now we sit down to negotiate. I tell him, I only have 90 minutes so give me your best price now so we can get this done. He says no problem and we are on their way. He comes back with his offer. He offers me $22k for my trade and MSRP for the new vehicle. A total win for the dealership. My wife demands at least $26k for her trade and Costco pricing for the new car. Of course he guarantees it and comes back 20 minutes later and says we are all good, we will be happy and he got us what we wanted. He shows us Costco pricing for the new car and $24k for our trade. I was ready to leave. The sales guy looks at me and tells me to 'Play the Game'. I about blew up. I told him that I was not here to play games, but to buy a new car. So my wife and I leave. After thinking about it for a while, my wife decides to compromise a bit and take $25k for her trade and calls the dealership back to get the deal done. We agree on the numbers and we are on our way. The sales rep says he will get us the color combo from his sister dealership, Honda of Bellevue and we can pick it up today in Kirkland. He calls is back and says they are losing to much money on the deal so they cannot get the car today, that it will be on on SEPTEMBER 15TH!! What the xxxx? That is almost a month away. He then tells us he has a different color combo that my wife prefers and we agree on that car. So now we are getting our kids ready and are heading over to pick up our new car. Louie calls us and says the car he offered us has $2100 in accessories on it and the price we agreed on just went up and it was non-negotiable. What the xxxx is this? Deal in done and agreed on and now because of his error, we have to pay more out of pocket. TOTAL CRAP. My wife calls the sales manager directly and never hears back. After 4 phone calls with Louie he calls us back and says, My Manager says we should just part as friends. Are you kidding? What a waste of time. These guys are a total joke and should not be in business. The broke the deal they agreed on and tried to pull a bait and switch. If you are buying a new Honda avoid these circus clowns! More

I took the car to the dealership to remove a nail in the tire. After long waiting (during my work hours) in their lobby, they told me the tire is patched. Later I found the same nail was still stuck in the tire. After long waiting (during my work hours) in their lobby, they told me the tire is patched. Later I found the same nail was still stuck in the same tire. They did not do work at all! More

I purchased a 2011 CRV EX-L 4WD with NAV on 30 Sept 2011. I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not ava I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not available, however, Larry Mallory went out of his way to find me the EXACT one I wanted, even though it was hundreds of miles away! (Note: Another local Honda dealer, just miles away, had the exact CRV I wanted but wouldn't give it up unless I paid thousands of dollars more!) Since I temporarily live out of the country, my loan transaction was completed by conversing over the phone and through email with Larry Mallory and Eric Rizer. When I arrived at the dealership all I had to do was go over the paperwork (Alex Gharai and Deborrah Kessinich made this an easy feat), sign and become familiarized with my new car. Alex Gharai was very knowledgeable about the specifics of my new CRV and patiently showed me what I needed to know to use the navigation system as well as other important details about my new vehicle. Larry Mallory, Eric Rizer and Deborrah Kessinich worked hard at getting me the best interest rate and deal for financing as well as giving me a great trade-in allowance on my older 4WD SUV. From the moment I walked in the door I felt like a VIP. I still have that same smile on my face. I LOVE my new CRV! Thank you Honda of Kirkland!! More