Honda of Kenosha - Service Center

Took my car here for 105k service and everything about my experience was excellent. The friendliness of the staff, the pleasant accomodations, and the very reasonable price has made me a customer for life. experience was excellent. The friendliness of the staff, the pleasant accomodations, and the very reasonable price has made me a customer for life. More

This is a horribly dishonest dealership, same as any in the area. I had my car in for service to do an alignment and other standard stuff, but I was also having an issue with another part of my steering wh the area. I had my car in for service to do an alignment and other standard stuff, but I was also having an issue with another part of my steering which i asked them to diagnose and fix. upon looking at the car for a whole week, they fixed the alignment only after replacing my inner tie-rod which they thought was broken. After getting the car back, nothing is fixed except the alignment. I am still having the same problem as before, but they charged me over 300 bucks for the tie-rod..the work which they improperly did and are not standing behind. After confronting the sales manager that they did work that didnt need to be done and that they didnt fix the correct problem, he told me about the other issues that it could be (which it sounded like he knew about already) the steering rack which is a 1100 dollar job. Instead of fixing the issue then and there, he said, "well if it ever gets bad enough well give you credit for the job we did before off the steering rack job." 6 months later i called to get a quote on the steering rack with this credit factored in, and the service manager had completely forgotten about the promise he made, and didnt keep records of it. So this dealerships service department effectively stole over 300 dollars from me because they are lazy and do not want to do real service. They didnt want to fix the real issue, an instead conned me on a job that didnt need to happen. Every time i've been in this service area, they do nothing but try to sell me more stuff or services i do not need, and when i ask legitimate questions about the work being done to my car they treat me as if I am an idiot child who knows nothing of cars. While this may be their majority customer, they should not assume averybody is brainless. Horribly dishonest and disrespectful. More

I won't go anywhere else! Very helpful, keeps you informed on the progress of the repairs, has loaners available if the work takes a lot of time; and Elmer is very caring. Also, very clean and comfo informed on the progress of the repairs, has loaners available if the work takes a lot of time; and Elmer is very caring. Also, very clean and comfortable waiting area; even a playroom for little kids. More

A new Honda dealership closer to home that shortens my commute for any services. The service staff is friendly, from the service representative to the service tech. Len was my service rep who is friendl commute for any services. The service staff is friendly, from the service representative to the service tech. Len was my service rep who is friendly, courteous and informative. With winter ahead, Len had checked my tire depth and made a recommendation for a new set of tires sooner than later. The service tech was also friendly and advised other services on the next visit without being pushy. A great service staff and pleasant experience at Honda of Kenosha. Thanks guys! More

This a very clean, friendly, and welcoming facility. All staff were very nice. The waiting area included TV, computers, and free coffee. No sales pressure in the showroom where I always like to sit in a few staff were very nice. The waiting area included TV, computers, and free coffee. No sales pressure in the showroom where I always like to sit in a few new models. My service representative, Elmer, was professional, very polite, and knowledgeable. The recall work, oil change, and overall vehicle checkout took less time than I thought it would, and they even washed my car. Best dealership I have ever visited in 50 years of car ownership. More

Very satisfactory experience. I liked the fact that I Very satisfactory experience. I liked the fact that I could watch the mechanic through clean windows while Eric worked on my Jimmy. Eric also notif Very satisfactory experience. I liked the fact that I could watch the mechanic through clean windows while Eric worked on my Jimmy. Eric also notified me of a belt that going bad. I had his notification checked out with my mechanic and Eric was correct, and I will have the belt replaced. Very helpful information, that if not conveyed to me, may have turned in a major problem. Thanks, Eric! More

I was very impressed with the quality of service. The service adviser Len Hartnell was very professional and took the time to answer all my service questions.I have never experienced such professionalism service adviser Len Hartnell was very professional and took the time to answer all my service questions.I have never experienced such professionalism at a car dealership before. I highly recommend Honda of Kenosha to anyone and am sure they will be surprised by the quality and professionalism. More