Honda of Kenosha

AWFUL experience and customer service We recently bought a CERTIFIED 2012 Honda Odyssey that was the dealerships courtesy van. We have had nothing but problems. Two weeks after getting t We recently bought a CERTIFIED 2012 Honda Odyssey that was the dealerships courtesy van. We have had nothing but problems. Two weeks after getting the van it needed a tire balance, it was off considerably. We were told that they had done a balance and alignment before we left the dealership the day of the purchase. The service department had no record of anything being done to the vehicle for MONTHS! They agreed to reimburse us for the balance and alignment. During the negotiations for purchasing the vehicle we were told that the car was not only certified but had an additional warranty that would cover up to 100,000 miles. I took the kids to go get dinner while my husband signed the paperwork and they did not include the warranty, we were charged $1800 for the warranty. We had agreed upon a price and ended up paying an additional $4k! After going through all of this we decided to call the manager of Honda of Kenosha. He never returned my phone calls. Any follow up from the salesman was never returned either. However, the salesman called on our "two month anniversary" and was to follow up on the reimbursement from the tire balance we had payed for and we still haven't heard back from him. Turns out the service manager "never" received the receipt that we personally drove over 100 miles to give to him. The straw that broke our back was when my husband went to detail the car he noticed that the bumper had been poorly repainted and not blended into the body of the vehicle. At that point we contacted Honda Corporate and they advised us to go back to the dealership. We went back to dealership and they started to make excuses for the previous owner, i.e, "How are we supposed to know what the previous owner did". Not realizing they were the previous owner until my husband corrected them. Then they finally decided that the paint job was shotty and would repaint the bumper and fix the front end. When you spend over $30K for a "certified" vehicle (granted we got a deal) you would expect a superior product, especially coming from Honda, and service. This was and is not the case with Honda of Kenosha! I enjoy driving a mini-van but the crap that we have had to deal with just amplifies my buyers remorse. My star rating is poor, but that doesn't even come close to the way I feel about our experience at this dealership. The first chance I get, I will be getting rid of this van and the bad taste in our mouth. I will never buy a car from Honda of Kenosha. When you spend over $30K for a "certified" vehicle (granted we got a deal) you would expect a superior product and service, especially coming from Honda. This was and is not the case with Honda of Kenosha! More

Felt cheated First our sales man was very nice. With that said, when I found a car and told them what I would pay for it they came back with ok my manager is will First our sales man was very nice. With that said, when I found a car and told them what I would pay for it they came back with ok my manager is willing to blow that car out of here. I did tell them what I wanted my payments to be . So here is where I was totally feeling cheated, lied to and scammed. They get your payments sort of where you want but try really hard to avoid telling you how they got there. I demanded to know what I was paying for the car (used) so with my down payment it was 14,600 the price on the car was 16,900 . So I am kinda thinking nothing blow out about that. Then I do a little adding and multiply my payments, comes out to $18, 720. That's a 4120 difference. Ok so I do have to add in tax and service fee. Still did not add up. Finally after they tried everything to avoid me not figuring it out, cuz all I should concern myself with is that I am getting the payments I asked for ( not really ) a phone call sometime later tells me a better break down all that extra $ was the accessory package that is on there that I guess I should have known. So at the end of the day this manager thought I was going to pay a total of $19,700 for a 2012 Camry with 27,000 miles on it. 2 hours there and back from my house ( wasted ) the short story is that when a customer comes in and sees a price , the salesman should be upfront about the package and fees. I would not have added any of that stuff to the car had I have a choice. I am still laughing about that blow out price he was giving me. Lost a customer. The salesman was great the manager needs to be replaced. Obviously his time is spent trying to screw you. It took almost 4 hours for him to come up with a way to break this down. While he had the poor salesman tell me it's not about the final cost but about the payment. More

Anthony Lee and Honda of Kenosha did a fine job of finding a Ford Escape that fit my expectations. Vehicle prep was excellent. I highly recommend Anthony Lee a and Honda of Kenosha did a fine job of finding a Ford Escape that fit my expectations. Vehicle prep was excellent. I highly recommend Anthony Lee and Honda of Kenosha. More

Anthony Lee My husband has already bought and leased three cars from Anthony Lee, and will continue to work with Mr. Lee for future vehicle plans! Mr. Lee has ea My husband has already bought and leased three cars from Anthony Lee, and will continue to work with Mr. Lee for future vehicle plans! Mr. Lee has earned our trust and respect not through charming words and cold numbers but with his genuine willingness to understand us and our needs. A car is a critical part of our livelihood. My husband commutes a lot to make a living; we want his car to be safe, comfortable, and affordable. Mr. Lee took no time to grasp what we need while took all the time in the world to explain and show to us the functional features of Honda, price ranges, accessary packages, etc. Each meeting with him was an educational opportunity for us on technical y financial aspects associated with the model that fits with us. He may not achieve all what a customer asks for in a rigid corporate hierarchy, but he always acts in the best interest of his customer. It is his genuine human touch that has earned our business and our hearts for Honda of Kenosha. He deserves a promotion! More

Anthony Lee and Honda of Kenosha We have just purchased our second vehicle from Anthony Lee at Honda of Kenosha. Anthony went out of his way to insure we were satisfied and got the v We have just purchased our second vehicle from Anthony Lee at Honda of Kenosha. Anthony went out of his way to insure we were satisfied and got the vehicle we wanted. My wife and I strongly recommend Anthony Lee and Honda of Kenosha to buy a vehicle. Anthony personally drove the CRV that we wanted from another dealership so we could have the color we wanted. When we buy our next vehicle it will be from Anthony Lee at Honda of Kenosha. More

Anthony Lee This is not my first rodeo working with Mr Lee, of course I have never bought a rodeo, this time it was a Honda CR-Z . I continue to work with him ove This is not my first rodeo working with Mr Lee, of course I have never bought a rodeo, this time it was a Honda CR-Z . I continue to work with him over the years because he is courteous, friendly and obviously takes the time to study the products he sells. He takes the time to make sure that it is the vehicle for you, that you get some of the basics with the advanced features and all without the high pressure that most dealerships come with. He lays out the optional purchases, he doesn't push them. He explains the advantages and also disadvantages of vehicle options and add on options including services. I honestly believe Mr Lee cares more about the people he works with through then the actual sale. As earlier stated, I have worked with him before, and will work with him again. Most expedient and painless car purchases I have ever made in my entire life. Three hours from test drive to leaving with plates on the vehicle, an almost unheard of feat in any major purchase. For those looking for someone to work with through life I highly suggest Anthony Lee at Honda of Kenosha, you will NEVER regret the choice More

Great Service I had a very great overall experience at Kenosha Honda Anthony our sales person was sensitive to our needs and did a great serving us. We are recommen I had a very great overall experience at Kenosha Honda Anthony our sales person was sensitive to our needs and did a great serving us. We are recommending Kenosha Honda and Anthony to our friends and family we are very pleased. More

Kevin Leys is outstanding We purchased a Civic EX on 6/6/14 from Honda of Kenosha. We worked with Kevin Leys after our initial contact by their Internet Sales team. After res We purchased a Civic EX on 6/6/14 from Honda of Kenosha. We worked with Kevin Leys after our initial contact by their Internet Sales team. After researching other similar class size makes and models, we really didn't think we'd be able to get a Civic EX within our budget. The internet team made the initial purchase offer which brought us in, but Kevin kept us and made the deal. Yes, there were some non-optional options that were added, but Kevin was willing to negotiate on the only item that I thought was over-priced and the car was still under what we were expecting to pay. One other thing about Kevin. It was refreshing to work with a salesperson that was straight-forward and knew what he was talking about. On some of our other dealer visits, we were forced to work with sales people that seemed to know less about the model than we did. That was not the case with Kevin and we didn't have to waste time with the back and forth efforts that so often can happen. We were really impressed with Kevin AND with Honda of Kenosha. We do need to have an additional accessory installed so I'll wait and see how their Service Department is, but for now, we are very satisfied with our entire experience with Kevin and Honda of Kenosha. More

Always a great experience!!! I have to say, this is the 3rd car I have purchased from Anthony. Always a great experience, He is very knowledgeable and fair. The whole process from I have to say, this is the 3rd car I have purchased from Anthony. Always a great experience, He is very knowledgeable and fair. The whole process from beginning to end was very easy. He has also sold cars to a number of people in my neighborhood who would regard Anthony as highly as I do. Also Magda Vogel made the finance aspect of things as easy and streamlined as possible on all occasions! I love the service department also, great people working there and COMPLIMENTARY CAR WASHES!!! Need those now with my beautiful new "white" car!!!! Love it!!! great dealership!!! More

A fabulous experience! My 2014 CRV is the second Honda purchased from Anthony. Prior to my scheduled meeting with Anthony he received several emails from me with questions My 2014 CRV is the second Honda purchased from Anthony. Prior to my scheduled meeting with Anthony he received several emails from me with questions and concerns. When I arrived, he had all of the information that I was looking for ready for me. He's friendly, polite and knowledgeable (not to mention charming) and gives an entirely new perspective to car buying. Our conversation about my options was totally no pressure, easy going and the end result was exactly what I hoped it would be. I've worked with other Honda dealerships and sales reps in the past and although Honda of Kenosha is further away for me, I'll continue to take my business there for future sales and service; all because of Anthony. So thank you, Anthony, for everything - I LOVE my new car!. It was a pleasure doing business with you and I look forward to many more years of a wonderful relationship with the Honda of Kenosha dealership. More