Honda of Kenosha

I bought my new Honda about a month ago and Tim Smith did an excellent job helping me picking up a perfect car for me! Thank you Demitrios G an excellent job helping me picking up a perfect car for me! Thank you Demitrios G More

We were in a car accident on Christmas evening and had waited patiently for the insurance company to give us notice on our vehicle. Finally, after the New Year, they told us they would "total" it! They waited patiently for the insurance company to give us notice on our vehicle. Finally, after the New Year, they told us they would "total" it! They only gave us 3 days to return our rental car and search for a new one. Keep in mind, that we LOVED our 2005 Honda Odyssey and we had paid 6 long years for the ultimate van for our family!! We LOVEd it and it had been paid off for almost 2 years with low mileage and absolutely no problems in the 9 years we had owned it. We walked into Honda of Kenosha around 7 pm on a Tuesday night with Wind Chills below -30. We had no choice because of our dire situation. Kevin greeted us almost immediately and asked what we were looking for. We wanted the same thing that we had just lost!!! He immediately took us to a desk top and pulled up the inventory and showed us the 1 car that matched our criteria. (the only one they had, but it was perfect!) He had it brought in to the service center and advised us that he was working with a few other clients because they were short staffed because of illness, but would be with us shortly after we filled out paperwork. I honestly would have never known that they were short staffed because he was going effortlessly between us and whoever else he was helping. We never felt like we were being forgotten!!!! Kevin made sure that we got the deal that we needed in order to leave with a replacement for our beloved van. He left on 2 occasions to work the deal with the manager on site and the manager also came to the table and was fabulous to us!!! Losing our van and having to pay out of pocket wasn't an option for us and between Kevin and the Manager, they made it happen for us!!! I know that Kevin works off of commission, but I truly believe that he treated us the same as he would a "new" car buyer, not worrying about the lower commission on the "used" vehicle. He even stayed past his shift time the following day to greet and stay with my husband and I while we waited for the financial advisor to sign over the insurance check. He was truly a wonderful person to work with!!!! He even brought my husband popcorn and consistently made sure that we were comfortable while waiting. The only negative aspect of our experience was waiting for the financial advisor. There was only 1 person there and because of my husbands' late arrival due to work issues, we seriously waited 1 1/2 hours to write a check and sign on the dotted line!!! VERY FRUSTRATING!!!! I even joked with him and said, "You're a popular guy, there should be more of you!" Kevin tried sooo hard the whole time to joke with us and keep us entertained and fed, knowing that my husband had come straight from work. We arrived at 5 pm and didn't leave until after 7 pm. Thank God for their free wireless so I could check my facebook and read my kindle book download on my phone!!! Kevin was an absolute joy to work with and he did everything to make us feel welcome! He even took my husbands' last minute request for a drive in the van in stride. We look forward to doing business with this establishment in the future and wish Kevin all the best!!! He made a really "negative" situation for our family, turn into a positive experience!!! Thank You, Andrew and Melissa Walter More

I have worked with my salesperson Sean Brady for my leasing needs the last two times I needed to lease a Honda. He has always gone above and beyond to make my leasing experience a good one. He is a car leasing needs the last two times I needed to lease a Honda. He has always gone above and beyond to make my leasing experience a good one. He is a caring sales person who listens to your needs and gets you the best deal possible, so that you can always drive a new car off the lot and feel good about your purchase. I would recommend Sean to everyone who is interested in working with a honest, fair, knowledgeable, and kind salesperson in the many Honda dealerships available. I have been a very satisfied customer and will always return to Honda of Kenosha to work with Sean for my leasing needs. More

Two words come to mind when thinking about Honda of Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute di Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute disbelief at how poorly my car buying experience was managed. Firstly, I was very disappointed in my interactions with management. The tone of the manager I was working with was very condescending, and this manager even gave me a sob story about how difficult it would be to sell my trade in because Camrys were so commonplace in the market, therefore he could not work with me on the amount that would be given for my trade in. I found out later it was sold the very next day. Additionally, it took two full days to finish up the purchase of my Honda. Every other dealership I visited was prepared to let me drive my selection off the lot immediately after signing a pricing agreement. This dealership kept stalling me; somehow they couldn't figure out how to see the lien on the Camry I traded in. No other dealership I visited (including other Honda dealerships) had any such problem. The next day, I had to sit at the dealership for 4 hours because they only had one person handling all of the financing for the entire dealership. The excuse I was given was that customers are processed in the order in which they are received. Unless the people who were processed before me made their purchases on previous days, I find that reasoning incredibly difficult to believe. Perhaps the worst part of my experience was watching how management treated Kevin, the consultant who worked so hard to get me into my new Honda. I watched as the manager, Matt, called him "boy" in front of my face multiple times, ordering him around as if reprimanding a child. This is no way to treat another human being. I was offended and even embarrassed that a manager behaved so immaturely in front of a customer. My experience at the dealership those two days was absolutely unacceptable. In terms of the vehicle itself, I was very disappointed in the appearance of the vehicle. There were multiple scratches on the side of the vehicle that should have been detailed out before that car ever made it off the lot. Additionally, there was a chip and dent in the rear bumper that looked downright ugly. I know this is a used vehicle I purchased, but Honda of Kenosha could have tried much harder to make the car look presentable. Worst of all, I had to drive all the way up to Kenosha from my work in Illinois on a Friday afternoon to get the vehicle serviced. The coolant reservoir was bone dry after only three weeks of owning this vehicle. It turns out that the radiator was not properly filled before the car was handed over to me. I cannot believe that Honda of Kenosha let me drive off the lot in a car that was improperly serviced. I am even more upset that I had to take time out of my day to fix a mistake that never should have occurred, though I am extremely thankful to the service department for addressing this issue so quickly and thoroughly. Before writing this review, I emailed the management of Honda of Kenosha outlining these issues and never received a response from anyone in management. I worked with Sarah to attempt to get Matt and other managers to sit down with me and discuss what happened, but nobody ever contacted me. I attempted to have Matt contact me multiple times to work out the situation, but he never even tried to reach out to me. I am very disappointed that Honda of Kenosha isn't as committed to providing the kind of quality customer service they claim to provide. My advice to any prospective car buyer: Go to Honda of Kenosha if you absolutely must and then only at your own risk; definitely don't make this dealership your first stop. More