Honda of Kenosha

Terrible after sale service I went out of my way to this dealership because I knew a salesman here who I trusted. He did not pressure me and helped me find a car I liked I spent I went out of my way to this dealership because I knew a salesman here who I trusted. He did not pressure me and helped me find a car I liked I spent 20 percent more than I budgeted because I wanted something reliable and comfortable. When the car was purchased it had a chip in the windshield which it was agreed satfelite would be sent to my job to repair the crack. After almost 2 weeks of hearing nothing I e-mailed to ask about the service and was told they are working on it. In the mean time the weather got very cold and the chip became a full blown crack across 3/4 of my windshield to start December. I sent pictures along with leaving numerous voicemails to staff letting them know my windshield would need to be replaced. A week later safelite shows up to my job to do a repair and when the employee sees the crack he tells me he does not have a windshield for me he was sent to repair a chip. I called the dealership again and after a few tries got an e-mail stating I agreed to drive the vehicle back to the dealer for repairs (which was a lie) I forwarded all e-mails between me and the staff back to this individual showing That not only did I never agree to that but multiple employees had even acknowledged that service was supposed to be sent to me. The reason behind me now having to drive to the dealership was because it would cost the dealer too much to send someone to replace a windshield it is more expensive than fixing a chip. I explained to the gentleman that because of my work schedule and picking up kids and coaching I did not have the time to do this on a week day it is a 50 minute drive for me and I was asked to drop my car off overnight which is 50 minutes there and back twice, and also had it been taken care of right away we would not be in this situation where I need a brand new windshield. That gentleman stoped responding to my e-mails and never responded to one voicemail that I left. Now my issue is that any time I call I can never get a hold of anyone. And when I do they make like they are doing something but nothing ever happens. 6 days ago I was finally contacted and was told that I could set up an appointment to get it done at this point I am tired of fighting I told the gentleman what days I could move things around to be free he said he would get things scheduled and call me back but guess what... you guessed it I have not heard back and the days I told him I could get it in have now passed. I tried to call again today and was directed to a voicemail which I did not bother to leave this time. Here I sit almost 2 months after buying my vehicle with a huge crack running across my windshield. It is frustrating that I have to keep calling and calling and calling to get what the dealership told me they would give me. I guess contracts only work one way....good luck with your car buying experience. More

Anthony is the consummate professional Anthony Lee is the ultimate professional. He takes his time and walks you through the entire sales call. He insures your understanding. He is extreme Anthony Lee is the ultimate professional. He takes his time and walks you through the entire sales call. He insures your understanding. He is extremely knowledgeable about all the Honda cars and is very helpful in recommending the right car for you. He makes himself available after you have purchased the car and is there to help should you have questions a week later or whenever. I have bought multiple cars from Anthony over the years. He is the best salesman I have ever dealt with in nearly 50 years of buying cars. More

Awesome Experience Anthony made us feel so comfortable, he was generous, very detailed, neat, and assisted without us even asking. I really recommend Anthony Lee. He he Anthony made us feel so comfortable, he was generous, very detailed, neat, and assisted without us even asking. I really recommend Anthony Lee. He helped us get the car we wanted. We love it and very happy with the vehicle. More

Great experience. I decided to test drive a new CRV and was greeted by Anthony at the door. I was very impressed with Anthony's knowledge and presentation of the vehicl I decided to test drive a new CRV and was greeted by Anthony at the door. I was very impressed with Anthony's knowledge and presentation of the vehicle before we even took it for a test drive. He listened to all my question and answered them gaining my trust through the process. I would highly recommend Anthony. He was definitely instrumental in my vehicle purchase. More

Very Helpful I worked with both Anthony Lee and Jesus Marti. After deciding initial purchase was just not right for me they worked together to find me something t I worked with both Anthony Lee and Jesus Marti. After deciding initial purchase was just not right for me they worked together to find me something that would work for me and between the two of them I ended up with a car I truly love. More

New car 5 star. Completely different atmosphere . Most dealerships seem pushy or aggressive. Great experience . Only place I will ever do business with. Auto 5 star. Completely different atmosphere . Most dealerships seem pushy or aggressive. Great experience . Only place I will ever do business with. Auto butler program for the outside of the car is good aswell especially since we live in Wisconsin More

Dealership Tries To Sell You Unwanted Extras Anyone who goes to a car dealership looking for a friend should rethink why they're looking for a car. Car dealers are not your friends. They provide Anyone who goes to a car dealership looking for a friend should rethink why they're looking for a car. Car dealers are not your friends. They provide a service and nothing more. But during my deal they tried to sell me$1,700 worth of unwanted accessories and tell me they were required. I told him no or I would buy my car elsewhere. This is not the first time they have tried to sell customers unwanted accessories and force the sale on them. More

New car This is my second Honda purchase here. I have dealt with Jesus Marti ( sales) and his manager Brandon Cooper (Sales manager). They were both excellent This is my second Honda purchase here. I have dealt with Jesus Marti ( sales) and his manager Brandon Cooper (Sales manager). They were both excellent and very accommodating. I will be buying another another vehicle here More

Best Experience! I have bought 3 new cars so far in my life. This most recent buy was from Honda of Kenosha. Out of all 3 of my buying experiences, this one was by far I have bought 3 new cars so far in my life. This most recent buy was from Honda of Kenosha. Out of all 3 of my buying experiences, this one was by far the most rewarding. Jeff Beardsley (Sales) did such a wonderful job! He's new to that location and was a WONDER to work with. Brandon (Manager) helped me out more than you know, as well. Jeff got me exactly what I wanted for a price I could afford he went above and beyond, and I will be going back to him once it's time to upgrade. Thank you, HoK and Jeff! More