Honda of Kenosha

I have absolutely loved my experiences at this dealership! I have now gotten 2 cars from them and I they got a custom for life in me! This second time I had the absolute pleasure of being assisted dealership! I have now gotten 2 cars from them and I they got a custom for life in me! This second time I had the absolute pleasure of being assisted by Anthony Rodriguez who was very patient with me as I asked a hundred questions over the phone and got me set up with Anthony Lee who did everything possible to meet my needs!! Very grateful to Anthony and Honda Kenosha for their excellent customer service! More

Horrible Experience Went on Dec 21, 2019 to purchase a used Honda CRV for our son. We researched the car, drove an hour to Kenosha, and tested out a car we like for our Went on Dec 21, 2019 to purchase a used Honda CRV for our son. We researched the car, drove an hour to Kenosha, and tested out a car we like for our son for Xmas. Spent over an hour asking questions, pre-researched the car via the internet and spoke to Naomi in internet sales asking detailed questions, specifically about the final price. Then came the horrible ending. When we asked to see the final price sheet (to understand the tax and title fees), there it was the add-ons of extras worth $2400, so called "accessories" , we asked them to remove them, and they said they could remove $900 not be removed. The way they talked to us, was so unprofessional, and deeming, and accusing. Who is they specifically Tyler the General Manager. My husband and I are both educated professionals and are astonished to have been treated as such. With accusation that we told you the mats costed $250, and they did not say anything to the effect of it. I would NEVER recommend this place. The prices listed on their website are a sham, and they made you feel that you didn't do the research, and it is your fault the price is higher Such a ruthless place with so much disrespect. Tyler should be fired. More

Great dealership,Ritchie Sutton is responsive and cares. He is the reason that we returned to this dealership. If it hadn't been for his involvement, and the general manager, we were ready to leave and p He is the reason that we returned to this dealership. If it hadn't been for his involvement, and the general manager, we were ready to leave and purchase the vehicle elsewhere. Anthony should have a value statement upon introduction and should have asked some questions to determine what vehicle is best, what we wanted in a car or other model options. My wife actually asked about an HRV, and he subsequently ignored her opinion. Overall great experience with finance agent, Amos, the dealership and the general manager. First finance person, was useless. He tried to make a deal with us, with incorrect information regarding taxes, he under reported, he charged us for items related to living in Wisconsin, we live in Illinois and he added extra items to the car without discussing with us. We felt very deceived. Very happy with the vehicle, waiting to see how the "owed items" are taken care of and perhaps a demo of the features of our new vehicle. More

Helped Me Purchase a Car for My Husband Anthony, Will, Joe, the lady in the finance office, and the Service Team provided exceptional service. We needed to purchase a car for my husband who Anthony, Will, Joe, the lady in the finance office, and the Service Team provided exceptional service. We needed to purchase a car for my husband who got a new job in Texas. We needed something dependable and we were on a tight budget. The entire team worked to get the CR-V ready by installing a back-up camera and tinting the windows to prepare for the desert Texas sun. Honda of Kenosha provided excellent sales, service and follow-up to see if there was anything else I needed. This is the third vehicle we have purchased or leased from Honda of Kenosha. More

Anthony was fantastic. He made me feel like I was his only client and made sure was completely satisfied with my vehicle and his service. only client and made sure was completely satisfied with my vehicle and his service. More

Horrible customer service I entered Honda of Kenosha last night at 8:23. No one greeted me and I had to search out first, a person in an office who sent me back to the unmanned I entered Honda of Kenosha last night at 8:23. No one greeted me and I had to search out first, a person in an office who sent me back to the unmanned front desk and then, on my own I found two gentlemen sitting at desks in semidarkness. I asked if they could possibly help me.....my tire pressure light was on and I was traveling long distance. They told me that service closed at 7:00 and it was now 8:30. I asked if there was anyone who could help me as I was concerned because I had just had my car serviced that week at another Honda dealership. They said well we aren’t ———- Honda and no we can’t help you. So instead of reassuring me that it would probably be ok to still drive and to go have it checked out when I returned, or instead of providing good customer service or a simple act of kindness, 3 people who were sitting in what looked to me as a not busy time, did nothing to help and exclaimed that they were baffled by my request that they do anything at that hour. To top it off it was the sales manager who was most unhelpful and difficult. Based on this, I would NOT recommend this dealership! More

I walked in to the dealership and Roberto introduced himself and asked me if I needed any assistance. We proceeded to discuss about new vehicles and he asked me if I would like to take one for a ride. himself and asked me if I needed any assistance. We proceeded to discuss about new vehicles and he asked me if I would like to take one for a ride. More

I'm very thankful to Roberto for helping me getting my first car in America. Funny, dedicated and Professional : It has been a pleasure dealing with him ! first car in America. Funny, dedicated and Professional : It has been a pleasure dealing with him ! More

My experience with Honda of Kenosha would not have been as amazing if it wasn’t for Roberto. He was incredibly thorough in showing me all the features in my car, he helped me get my car controls set up and as amazing if it wasn’t for Roberto. He was incredibly thorough in showing me all the features in my car, he helped me get my car controls set up and ensured that I understood everything before I left. He really made me feel safe in my brand new car and I will definitely be coming back and referring him to friends and family. More

Roberto was a great salesperson - fair, attentive Purchased my car from Roberto and Kenosha Honda this week - an overall great experience - highly recommend Roberto and this dealership for their fair Purchased my car from Roberto and Kenosha Honda this week - an overall great experience - highly recommend Roberto and this dealership for their fair and honest negotiation. More